Paul Steenman was great to work with. He kept me updated, explained everything clearly, and made a stressful situation much easier for me. Really appreciate his help! read more

Do not use Ken Graff Kia in Avondale. Had agreed on a lease for a Telluride for 12k miles. I have three witnesses that heard me tell that to the salesman. Come to find out it was for only 10k. They made me sign docs electronically on a giant table size computer. No one in finance department confirmed the milage. I believe the electronic signing of documents on a huge table is meant as a way to distract. I fell for it. I should have insisted on confirming the miles, but have had many leases and never has this happened. Live and learn on my part. Shame on them for taking advantage of the situation & making the signing of documents purposely more difficult to read and navigate. Whatever I have discussed with the sales rep regarding milage on a lease, that is what was in the contract. I thought they were reputable dealership. They are not. It was a bait and switch from sales to finance. I feel completely dupped. I will never even think of giving them my business and anyone who asks it I will let them know do not use them. Use any of the number of dealerships in the West Valley. Do not given them your business. read more

I recently had an outstanding experience at the Kia service department where my husband and I purchased our daughter's used Kia (she had upgraded to a new vehicle). As longtime Toyota owners, this was our first experience with Kia, and we were thoroughly impressed. We initially made a routine appointment for an oil change at the dealership, where we met our service advisor, Destiny. She has single-handedly turned us into fans of this dealership. After years of dealing with various service advisors, working with Destiny was refreshingly different. What made her service exceptional: She proactively informed us about our daughter's extended warranty that was nearing expiration. She then had mechanics perform a complete vehicle inspection, which revealed two repairs that could be made at no cost under the warranty. Her communication was outstanding. She kept us well-informed about parts ordering and, most importantly, arranged for a loaner car since we only have one vehicle. The loaner she provided had just 300 miles on it - what a treat to drive an almost brand-new car while ours was being serviced! We've been very impressed with Kia so far and plan to continue using this dealership exclusively for our service needs. read more

Ken Garff Kia - Car Dealers Near Me - Avondale, Arizona

See all

I got a car here recently! Samantha was my salesperson she was nice and personable. She was calm and listened to my needs and wants in a car. She helped me find a great deal. I can't say that about everyone. The finance person was rude - when we opted out of the warranty deal he made sly remarks the entire time until we fully closed the deal. He also told me I was financing with one credit union and weeks later I found out it was through a bank that isn't a credit union..not sure how that works and why it changed completely. I was uncomfortable. This was the only negative of my entire experience. If it wasn't for this person it would've been a full 5 stars. We did include ceramic tint and oil changes. You do need to call and get that going. Request a letter of confirmation before going to the tint shop they partner with. Very easy process and only 3 minutes from dealer. I will keep you all posted how service department is when I get my first oil change!! Thanks again Samantha, much appreciated!!! read more

Had an amazing experience with their service department! Paul Steenman had us in and out in one day with a diagnostic for an oil leak that they immediately addressed and fixed! Got a great deal on a set of 4 tires with an alignment and with a rebate! Honest pricing and fantastic service and communication through the whole experience! Thank You Paul and Ken Garff Kia! read more

See all

I usually leave reviews to share my experiences, and unfortunately, this one is not positive. I purchased two contracts on 11/09/2023 for my 2020 Kia Optima at Ken Garff Kia Bell Road: 1. AppearanceShield Paint Protection Contract ($795) This was sold to me as valid coverage for a new vehicle, but according to the provider's own eligibility requirements, coverage was already expired at the time of sale. This voided the contract from day one. 2. Maintenance Advantage 3 Services Synthetic Contract ($149.95) This contract is cancellable per its terms, and I have formally requested a refund. Despite multiple follow-ups, no one has helped me. The total refund I am requesting is $944.95. The general manager, Carlos Aguirre, has been out on medical leave, but no one else in management has stepped up to resolve these issues. I've been left completely in the dark. If nothing is done soon, I will be escalating this through their corporate legal team, the BBB, and the Arizona Attorney General Consumer Protection division. I expected honesty and accountability when buying from a dealership like Ken Garff Kia, but sadly, that has not been my experience. read more

5 STARS - BEST CAR BUYING EXPERIENCE EVER!! If I could give 100 stars, I WOULD. After weeks of stress, haggling, and dealing with slick-talking salespeople at other dealerships who couldn't seem to listen or deliver--walking into Ken Garff Kia and meeting Samantha Burke was like stepping into a whole new world. Let me just say this: SAMANTHA. IS. THE. TRUTH. From the moment we walked in, she made us feel like family. She was warm, knowledgeable, zero-pressure, and genuinely excited to help us find what WE wanted--not what they were trying to push. After being jerked around by other dealers, we were exhausted. But Samantha took the time to actually listen to our frustrations, and she worked her MAGIC. We told her what we wanted, and not only did she deliver--she got us into a 2025 KIA K4 that's practically straight off a spaceship. Sleek, tech-loaded, and an absolute dream to drive. And the price? An UNREAL deal that other places told us wasn't even possible. Samantha made this the EASIEST and most ENJOYABLE car-buying experience of our lives. No gimmicks, no games, just real talk and RESULTS. I don't know what kind of superpowers she has, but give that woman a raise, a crown, and her own billboard! If you're tired of the runaround, GO SEE SAMANTHA BURKE at Ken Garff Kia. She's a queen, a legend, and the only reason I'll ever buy a car anywhere again. Thank you, Samantha--we are OBSESSED with our new ride! read more

Ken Garff Kia - Kia K4 - Car Dealers Near Me - Avondale, Arizona

See all

Terrible. The worst customer Experience Ive ever had in my life!! DO NOT BUY from kia Avondale by whatever means. They lied to me throughout my ENTIRE sale. Sold me a car with 70k miles that broke down 3 times in one month. They claimed this car was "Reliable" and had "No" problems. WRONG. the car had all the problems in the world and all Kia avondale did to fix it only 1 Week after purchase.. I REPEAT, ONE week after purchase the transmission light comes on and the only service I got was a patched up fuse that sent me back on the road breaking down again the VERY next day almost getting hit my another car.. They didnt care about any of this. If you are reading this, DO NOT BUY FROM KIA AVONDALE. Their business standards are Horrid. read more

Take note service dept-When you mansplain a woman and go to the extent to use visuals... nope, not good. When I ask what problem has been found, because no information was ever given other than we found "something". Did not mean pull out your phone to show me and mansplain it. Do better. read more

Do not get oil changes from this dealership unless you want to sit all day or have it take 2 days. Usually I have to wait at least 4 + hours when I sit at the dealership, even when you make an appointment. Today, I did not want to sit and wait so I dropped it off at my 9:30 am appointment. At 3:00 pm I called and it rang for over a minute with no one answering and I left a voice mail asking about my car. At 4:00 I called again and reached a person who said they would find out the status and call me back. At 5:00 pm i called again and the person put me on hold and came back to say he told each service member to call me about my car. Now it is after 6:00 pm and no word on my vehicle at all! Now I have to wait until the next day to even hear back!! It ruined my evening plans and now my morning plans are also ruined unless I pay for an Uber! All for a simple oil change. Why does this place even take appointments! read more

Update on previous review. It only gets worse also their 4.4 google review makes sense now. Once they see your honest review of either bad customer service or experience then you get that generic response from them and how they will seek to make it better or right. I got a phone call where basically they said they would reimburse me the money owed to me by them and the catch was if I could kindly retract my review of them. They did tell me I would be reimbursed whether I retracted or not. Well, it's nearly 2 months after the fact. More empty promises more of send me the email more no answered phone calls and what not. I have screenshots, emails and text. From regular seven agents to managers to "customer satisfaction" people. Dishonesty is the trend here. From the time I attempted to buy a car here, to the time where they promised to service the car and lastly the time they promised to provide a reimbursement for the rental they told me I would be reimbursed for. 4 star on google is a joke. The rating on yelp is more accurate to their site read more

Ken Garff Kia - I have texts and emails to prove it. - Car Dealers Near Me - Avondale, Arizona

I have been to multiple dealerships looking to buy a quality used car. I called asking if a car online was available, received positive info, made appointment and arrived to bait-n-switch. Lied from the get go and continued to lie about maintenance and ownership on second car even though carfax said different. Worst of five dealerships by far. read more

Most of the time, when I go for service, I encounter various service associates. However, at this dealership, I was fortunate to work with Paul for all my car needs. He has been very professional and communicative, making the experience enjoyable. It's reassuring to know that I have a reliable contact at Kia who will go the extra mile for my warranty and address my car's needs. Thank you, Paul for your fantastic service! read more

After working on the A arm bushings , the splash shield was not put on right and that broke, There repair method ,according to what Paul told me, was to zip tie it cause they didn't put a new shield on and said a new one wouldn't hold. This was on my 2017 Kia Sorrento. Dealerships seem to take shortcuts. So what are they good for. read more

My car was there underwarranty for a full year for an engine replacement and suffered battery/external sun/ rodent damage under their care. They claim to not be responsible for my vehicle and that it was my responsibility to wash my car in their lot and make sure that they turn off all my lights for me. Losers. Do not trust the service manager. ***Update : The GM made the service manager call me to try to remove my negative review, and they still did not offer any resolutions for my damaged vehicle. Worst KIA dealership in the state. Negative stars read more

Richard and Primo were fantastic to work with. They listened to what I wanted and made it happen. Worth the drive to work with them.

Thank goodness their service advisor Justin is no longer! Last time I was here, I swore off coming here. Came back today only because it was the quickest appt for my in warranty oil change. Destiny!! So glad they have a woman on board as a service advisor. I'll pick her every time.. read more

Avoid the service department at all cost. I took my vehicle in for an oil change and when I picked up the vehicle and drove home I get a call from Manny the service advisor that my vehicle was involved in an accident. Which could have been a disaster luckily the damaged was limited to a broken tail light and a misaligned rear bumper and paint damage. Needless to say I was very displeased to learn this. Manny and company informed me that they will take care of all repairs as soon as parts come in in a couple days. Couple of days came and went and still no call or update so I took it upon myself to call and get an update which was damn near impossible because they either screen their calls or just never pick up the phone. I finally get ahold of Manny and he says the parts are in and to bring it in on Monday and that a loaner vehicle would be provided since it was their fault. So I get off early from work to take my vehicle in only to find out Manny and the manager Gabe are both not around and that they are in a "training" class. So I decided to drop the vehicle off anyway come to find out that they did not have a loaner to give me and that the two loaners they had available were both picked up by the owners the previous night. So i asked what about the customer ? And they said " they are the boss ". I right away knew that they did not give a crap about us customers. So then they tell me the best they can do is give me and my wife and two kids a ride home. At this point I don't want anything this service department has to offer and decline the ride home and call my elderly parent for a ride home. At this point they have had my vehicle for a day and a half and still no update and still no loaner to get to and from work. Called the service department again to no avail for almost 3 hours nothing. I finally get ahold Of Maritsa from service and she informs me that neither the service director or Manny the service advisor have been in all day. I I had no choice but to go back to the dealer and pick up my damaged vehicle and two days later still no call or update as to when I can bring my vehicle back in for repairs. I am now forced into seeking legal advice because obviously nobody at this dealership service is interested in fixing the damages that they have done. Please beware of this dealership service department save yourself the hassle and headache of dealing with them. read more

I had one of the best car buying experiences with Promise of sales and Alex of finance. I bought a Kia K4 GT-LINE for my grand daughter. I first called dealership and Promise answered. I asked for out the door quote on the car and she gave me the quote! Before I went in to see her I found a cheaper price at a different dealership and she matched it! So we made an appointment on Sat at 8 am We test drove car, grand daughter of course loved the car we then went over the number filled out forms for finance. Then Alex of Finance took over. He went over the EXTRAS ITEMS. I declined and he did not pressure to sale those extended warranties. We signed docs. The car was ready to go when we left Alex office we was done with everything in 3 hrs some dealers hold you hostage ALL DAY!! We had a wonderful experience at this Kia dealership. Thanks PROMISE!! You kept your promise with out the door quote no haggling!!! read more

If I could give zero starts I would I took my brand new car in for service since something was already wrong with the transmission took it to this dealer which is not the one I bought the car in. I brought the car in for service on Saturday they said it would be ready I on Monday went on Monday they couldn't find my car the guy didn't even put in my info in the system they said till Tuesday.. went in Tuesday... they said my car would be ready Wednesday they haven't touched my car... was upset because I need my car for work I've sent my husband and dad to pickup the car since I couldn't they lied to my dad that the car was in dyeing process when it didn't need it my dad is a mechanic so he knows he told them that the car didn't need that the manager told him if he kept talking that way to him he would not touch the car to do the service. read more

F- rated dealership! They lie about pulling credit checks, for no reason other than selling off your personal information. They mislead on items they themselves add claiming the MFR charges all the extra fees when in fact anything the dealership adds voids the warranty. This avondale dealership tries to sucker you with a contract link sent to your phone thinking you will just scroll through.. There is no way to cross out anything you dont agree to such as SIGNING AWAY YOYR RIGHTS ..LOOK AT THE ARBITRATION CLAUSE.. They know they are ripping you off at Kia Avondale. Stay far away from these liars..Get up and walk out the door, .. Never give them your keys , never tolerate their thieving games at avondale kia Located at 10685 Papago Fwy, Avondale, AZ 85323!!!! read more

If there Minus star, Matt deserved to get the Minus Five Stars. I honestly told them my budget is $27K. Came for test drive on Kia Cross, for me this trim is noisy. So I asked if Matt could print me the Kia Seltos or K4. At around 8 pm, he confronted me why I still need the stickers price for those car and he wanted me to close the deal. Every word I said he argued and rudely he said that I was playing a game. Then he left me at one of the cubicles. After a few minutes being left alone I came to his desk; he did not even say anything. Then I realized he actually "kicked me out". One of the sales manager came to me and promised me to send the information. The next morning two of the sales persons did text and called and asked if I could came back to store. Sorry KIA, you looked down on me, I'd rather spend my $30K somewhere else. How could KIA hired a rude, mean and unprofessional staff like Matt? Unbelievable! read more

I traded in a vehicle, once I drove off the lot with the new vehicle the company just forgets about the customers. My previous car should have been paid off but I am still getting phone calls that they have not received the payment. I have called multiple times to speak with someone about the pay off for the car I never received an answer. The lady that I spoke with in the finance department was supposed to call me back twice but I have yet to hear from her. I only received information because I had to physically go in to talk to someone. Even then they did not have any information as to the tracking number for where the payment is. I personally would go else where to buy a car. This dealership does not care and only wants your money after that they don't care about the customers. read more

The last few times I went into Ken Garff Kia, they would send you a portal when they thought your car was finished or needed more repairs, but you can't always get into the portal and they won't answer their telephones. Horrible service! Took mine in for an oil change and to get the heating elements replaced in my seats, and they didn't fix it so I had to put it back in the shop and spent three hours waiting on a stupid Rent-A-Car so I could get back home. I waited until 1 PM the next day to call them and had to call the parts department so I could get someone on the phone to talk to me. Then they told me the part they installed is fine and it's working. I went back and got in the vehicle with another Technician and she lied and said the seat was heating and cooling (which it wasn't), and I got her on videotape. This is a total ripoff dealership and I spent over $750 for these two things to be fixed and the major components weren't even fixed. Two people in the background saw me with my complaint talking to a couple of the technicians and were laughing behind the counter at me. Three other customers came in and were yelling and angry also. I can't believe this place is still in business. I wouldn't even give it one star. I filed a complaint with corporate, but because the vehicle isn't under warranty and all the dealerships are owned privately, there's not a whole lot they can do but create a tracking number and get a hold of the dealership. No supervisor from the dealership has called me. I noticed on all of their other negative reviews, there is a supervisor with a basic copied response on all of them about getting a hold of him. What a joke! read more

Paul Steenman was amazing.. 20 star service! I'll be back to see him again. I love Ken Garff Kia and Paul offered the best service possible. read more

My first and last experience here. I had an appointment to get my A/C fixed July 12. Problem was diagnosed in the first 3 hours and was told I would have to leave my car for the weekend. Date of completion was pushed back 5 different times and took a total of 12 days. The service advisor Emmanuel did not keep me in the loop unless I reached out to him. Pre-inspection sheet was inconsistent with what was written on my work order. Also, when I got home from getting my vehicle back they did not put the skid plate back on. After numerous attempts to contact Nick about it, I have not heard back. When I got my vehicle from him he said "if they do wrong they will make it right at Ken Garff Kia" clearly a lie. This dealership is untrustworthy and only cared about the $1800 I gave them for the service rather than customer service. Better off going to Peoria Kia or Surprise Kia. read more

The leadership is cutthroat. They were playing good cop and bad cop with their salespersons. Then low ball a potential trade-in based on "fair" market value, which the order is excellent, best, good and fair. The vehicle is best and per KBB should have garnered at least $4,500 more. The "bad cop" salesperson then made some excuse about supply and demand in the area for the same vehicle even though they would be sending it to auction. Well..they need to find another auction because most reputable ones buy/sell nationwide and it doesn't matter what the current local market supplies. The "good" cop (sympathetic attitude) was deployed and management made her deliver a "bad" cop offer and then the "bad" cop made a sympathetic offer. They're in the business of making money but a smart buyer doesn't accept a low ball offer, which is countered by a fair offer and followed by another fair counteroffer (instead of an excellent offer) especially for a vehicle that has been sitting on their lot for 56 days. read more

Took 2 cars in this week on separate days and both times poor communication and very chaotic pick up. My service advisor never returned my message with an answer. I left a one of our vehicles there all day as our advisor said there was a recall and they could fix it that day if I had time. 7 hours later I called to get an update and was told the part had to be ordered and our advisor would get back to us when it comes in. We were never called again to let us know part was in. They ask you if you want your car washed afterwards and it is never done. We asked to speak to the service manager as well as the GM and every time we're give the run around. When we picked up our vehicles, the advisor never goes over anything. They are more of a cashier than a service advisor. Any repairs needed are discovered on the report they email you after you have already pick up your car. If you call to speak with a live person, you can never speak to anyone. If you wait on hold to try and speak to someone, you will be disconnected. We have never experienced anything like this dealership's service department before. We are very disappointed and regret coming here and buying $149 oil change packages for our 2 vehicles! Worried that our new purchases of 3 KIAs was a big mistake if this is how Kia's service department operate!! There is so much more but will end our review here. read more

Sat down to purchase a used car with sticker price of $19900. They surprisingly added $3000 for dealer add ons at the last minute. I would never go here again. read more

We have purchased 2 Kia Sorento suvs from Rodeo Kia which became Ken Garff Kia. Initially we received excellent service but in the last year I took my Sorento in for a recall, and a mechanic made an error that caused them to have to keep our Sorento for over 2 months and install a new engine and a few other major parts. Then last week our rear driver's window would not go back up. I took it in. A few hours later, I received an email informing me that they did an inspection of my entire Sorento, which I was not informed of nor did I authorize and that there was a huge list of urgent things that needed to be fixed which was over $7,000 worth of work along with a charge of $720.00 to fix the window. Normally my husband would handle all of this but he just unexpectedly passed away 4 weeks before this. I sent this list to a friend who informed me that he was going to pick up the Sorento and would fix the window himself. I ordered the part which costs $69.00. I received a bill by email from Kia charging us $228.00 just to look at the window. I am so hurt and angry that as a longtime loyal customer that I was treated like this and completely taken advantage of as a woman and as a very recent widow. I will never, ever take my Sorento back there even though it is still under warranty. Please beware of their underhanded tactics and over inflated prices especially if you are a woman. read more

Manager responded to review like they cared and they were unaware of my issue, however my last attempt to contact them i asked for the general manager to call me and if i did not hear back i would share my experience publicly, again no return call, so shared my experience on numerus sites, the GM responded to the review saying they will look into it, i replied asking for them to call me and 3 weeks later still nothing. I would never deal with this location again, when i have time ill be contacting KIA and filing a complaint, as all i was trying to do is work out something to get a recall fixed on my car and these worthless a..holes cant even return a phone call . read more

Michelle and her boss the internet sales will lie and say they need so much down then when you say you have that much down they change it. They also had someone come in and pretend to look at the vehicle we wanted to buy when we could clearly tell he was an employee there. They play games. These people all suck. They will do absolutely nothing to help you. Will tell you they need one thing and then it will always be more. They keep vehicles on their lot for MONTHS without lowering them at all or working with you. Stay far away from this place. Believe the reviews. read more

I have tried working with this dealership that I purchased my Optima from for the theft/insuring issue that is running rampant. They offer a bad attitude and nothing more. Be careful purchasing a vehicle from them as insuring a Kia is going to be very difficult and expensive. They have offered no solutions to what insurance companies are wanting. The require an engine immobilizer and not a "Software Update". Beware, beware... read more

Made an appointment a week in advance and dropped off my car around 6:30 AM on 9-11-23 using their after hours key drop. I also left a voicemail for the service team during the afternoon asking about the status of my car (no response) so surprised when the work on our car was not completed when I returned at 5 PM that day. Car was still in the original spot that I parked in early that morning. Service writer listed on my appointment said she had no idea that she was listed as our service writer?! Spoke with one of the managers who retrieved my key from the key drop, he said they would follow, but never heard back. I did not make another appointment. read more

Have brought my car here twice for oil change and each visit was great. Customer service desk was friendly and happy to answer all of my questions. read more

Poor customer service and inability to be flexible with a customers time. Also received wrong information when we called to make the appointment vs when we arrived. Front desk agents need work read more

I couldn't get an answer to a service warranty question, without coming in. The KIA's new ownership doesn't have a shuttle service! (Odd for a car dealership.) You are on your own dime for a ride to/from home, or such. Sorry, I'm going to have to do business with another place. read more

I want to rate Leonardo Palomar from the service department who redeemed this dealership to earn the 5 stars rating. I purchased my Vehicle in Nov 2023. It had several things that were needing to be fixed. I bought it as a certified pre-owned vehicle at night whe these things couldn't be seen. My windshield had a chip, it had scorpions engraved below the front windshield on both sides. Was missing the cover to the fuse box below the steering wheel. A hole on the drivers rear door where the speaker is located. I only received one key upon purchase. And it had a small rip on the front bumper. All these issues were noticed the following morning after my purchase and brought to the dealerships attention. I was required to bring the vehicle back for pictures so all these issues could be addressed. I patiently waited to hear back. Figured since the holidays were near. Maybe, that was why I hadn't heard back. I called again in early January to only find out that they had completely dropped the ball and had not order parts like I was advised and requested to once again to bring my vehicle in. Once again told parts would be ordered. I patiently waited again. This time I was passed over to Leo. He was phenomenal. Within one day of his contract he turned my frown upside down. He got everything fixed. With in 24 hrs it was finally done. I can't thank Leo enough for doing a job well done. I had lost all trust in this dealership until him. He stepped up and did a great job. Keeping me informed and ultimately doing what he said he would. If you need service done here. I would request him. He does what he says he will do! He deserves 5 stars! read more

This is the worst experience I have experienced with buying a car. I fell in love with a kia after seeing it at the Toyota dealership where i purchased my current vehicle and i just had to have one i guess. So i went into ken garff kia in avondale arizona and check out a kia sportage .. the sales guy jay was cool very laid back .. after spending a good amount of time there they came back to me with a offer.. im like ok bet! i went into the finance department and sign all the documents for my approved application and so on. week after week i get a phone call from Jay Doden the finance manager saying they needed check stubs so they can give me a better deal and im like ok.. another phone call the following week asking me question about my partners income because they were just trying get me a better deal.. they even have the bank call me and he's asking my question about my partners income .. here we are almost a month in and they are still calling me. So i got so frustrated i asked them to keep the deal i have instead of trying to get me a new deal .. then all of a sudden Jay Doden tells me that I was never approved for any loan! What! All the paper work i signed said I was .. and why didn't they tell me this day 2 345678 they are some liars and scammers! what pissed me off more then anything is i sent Jay Doden a email at 2pm and said this is fishy and i will just bring the car back and take my car back .. and this thief identifier ran my credit at 6pm with out my permission!! anybody would be crazy to purchase a vehicle from here just based off lies after lies after lies.. after reading most of the reviews I am so thankful I took my lexus back and gave them their piece of S$&@! read more

Do not pay for add-ons paint protection window tint and alarms are not needed. You do not have to pay for them. Those are extra thousand dollars plus interest they do not want to do business with me for the simple fact that I did not want to be ripped off with their add-ons read more