Wonderful staff! Very clean! They helped with all my banking needs! My son was very wiggly during…read morethe meeting, but the welcoming staff Maggie helped entertain him while I finished what I needed to do. Ariel was so kind and helpful as well.

This bank always has friendly tellers who are very customer focused. I have gotten foreign…read morecurrency from them several times. Comes in 1 or 2 days. PNC is fine as well. The 5th 3rd branches are just a bank. PNC and Chase have notories more available and call to see if they can do something for me. I know its Sales but 5th 3rd is just the hometown large bank with poor servicem

I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

We love this bank. The tellers always remember us. I have called with questions and they always…read moreremember to call back if they need to look into something further. Feels like a small town bank but they don't try to kill you with a bunch of fees.

I always try to have an account locally. I like coming to this bank for some transactions such as…read morewithdrawals from my main bank. Yes, withdrawing from your other bank is allowed as long as you maintain an account with them. The place was never busy now crowded, which I prefer. The staff seemed very helpful, polite and attentive to the costumer's needs. Yes it's not crowded, but for the time I was in the bank I observed that there was a continuous and consistent stream of costumers coming in. I highly recommend this place, and would continue doing now with them.

Huntington closed my account yesterday with NO EXPLAINATION. What so ever. The online banking just…read morekept telling me my password was incorrect. When i called customer service they asked me if I have ever been a victim of identity theft. I have not. But even if I had, why are you victimizing people even further by upending our finances??? Just conveniently closed my account right before I was due to receive my opening bonus. I will never work with this 'bank' ever again and will spread the word as far as I possibly can to prevent anyone else from going through this!!!

I have been with Superior Credit Union on Ludlow since 2018. All of the staff are friendly and…read moreprofessional. I am especially great full to the manager Shelly Watson who has helped and guided me in financial matters. I would recommend your credit union to others. Thank you so much.

If I could give zero stars, I would; this bank is terrible! When you allow your money to go into…read morethis bank... Beware!!! As I sit here now with a lock on my card for no apparent reason, I am being told that they have two other partners, one being Pfizer. Each partner has the authority to lock or unlock your card. This is day two of my card being locked! No food, no gas for my car, and I'm being told that I may even have to wait yet another day because a request has to be made for the other partners to release my funds. I was not introduced to any so-called partners when I opened this account; I have no idea who they are or why they would have a say on my funds! And sadly, none of the representatives seem to have enough knowledge to even explain why my card was locked in the first place. What made me even more upset is after I called and verified that the purchases were not fraudulent, I was told my card was back active! So I tried to make a purchase, but the card still didn't work, so I tried a few more times and then decided to call back to let them know it still wasn't working. The representative then tells me, oh well, because you tried to swipe the card a few times, it's now blocked until midnight. At this point, I'm furious. I then asked for a supervisor who turned out to be even worse than the first guy at explaining what was happening! No one could help me or fix the situation. I was told to wait until Monday to call the actual bank... once again no food, no gas to get home on my end. I understand the protection, but what I will never be able to understand is why, when I verified purchases, my account still stayed locked and is still locked now. I was also told I can't remove the protection! What was even more bizarre was they allowed a cash app transaction to go through while my card was locked! How is this protection?? This bank left me without any valid excuses; they just fed me nonsense to get me off the phone. Thank goodness I was not out of town, stranded. I was with Cinco Credit Union for almost 20 years before Superior came along and changed the name. I don't trust this company any longer; their representatives don't seem to know how to help and also suffer from a lack of proper knowledge. It's like handing your money over to someone unable to communicate. I'm switching to PNC. Pathetic!

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.

Candice Overbeck with American Mortgage Services has been a part of two home loans. She helped with…read morethe closing and with the purchase of our new house and a refinance. She is extremely thorough and more available than she should be. She provides exemplar customer service and its comforting to know the next time I need a mortgage product, I know who I will call. Highly recommend.