When my wife and I were first trying to open a small business, Huntington was there when other…read morebanks were unable to help us get started. Over 11 years later, we have all of our personal and business accounts in Huntington Bank. This branch is filled with people that are very helpful and happy. Due to my business, I am in this location at least twice a week to make deposits and get change, and I come away with every interaction very happy. Dare I say, I look forward coming to the bank and running "one of those errands" because they deliver such great customer service.

Trisha and her team are fantastic...helpful in many ways including home mortgage and equity loans,…read moregeneral banking, to name a few. Very accommodating and prompt. Kudos to them.

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

I have been with Superior Credit Union on Ludlow since 2018. All of the staff are friendly and…read moreprofessional. I am especially great full to the manager Shelly Watson who has helped and guided me in financial matters. I would recommend your credit union to others. Thank you so much.

Shelly is amazing. Cares and listens. When there is an issue she goes out of her way to help you…read moresolve it

I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

Great customer service. Extremely friendly and helpful. I have been banking with Keybank for over…read more40 yrs. I highly recommend

Worst experience there ever. Today was by far the worst. To start off I walked in around 12:20pm…read moreand there were 3 people a head of me. One young man being helped by the person at the counter, and two others standing and waiting in line, and there was a male black branch manager sitting in the office, who didn't seem to care at all of what was going on out side the little office box. The female bank tiller that was helping the young man was taking so long that the 2 customers ahead of me left after what seemed like 15 minutes of waiting. That should have told me to leave as well, but no I stayed. Anyways this older male white male walks in about 5 to 7 minutes later and I thought, oh great relief. He logged in and since the other two customers left, I was up next. I walked up to the till and told him I wanted to a debit card out that I received from work. He asked twice if I had an account with key bank and I told him both times I don't, and that I just wanted to cash my key bank card out for $398.50. I then gave him $2 extra dollars so he could just even it out to $400.50. Well evidently the $2 dollars really confused him because he didn't understand why I was giving him two dollars. So he proceeds to punch things into the computer and starts pulling money out. When I say this person needs training he needs extensive training. He counted the $398.50 three to four times. On the fourth time he placed it near the window so I grabbed it and then he told me to put it back so I put back. I didn't realize he wasn't done, but it seem like it confused him to a point where he had to recount the money, again! Then he asked why i was giving him the $2 and I told him again the amount on the card is $398.50, so the $2 is so that you can give me $400.50 in large bills. I stood there for a bit of time and I see him messing with the computer. By now My patients have gone and I'm getting really upset. He then puts all the money back in to the register and takes one of the $1 dollars I gave him and he puts it in the register, leaving $1.50, my wallet, my phone, and key bank card on the counter, and tells me that he put all the money back on the card and that we will start all over! By now I was livid. Yes I did swear and cus but I was really upset. I asked him why he did that, I didn't even ask for that. I told him I wanted my cash taken out of the card, when did I say I wanted you to put it back on the card? He gave me a blank stare like he didn't know what he was doing. Then he goes back to his computer and then he has the audacity to sit there and tell me "I'm not sure what you want me to do, there's no money on this card, and we have given you the $398.50 in cash you can leave now." I lost it. He sat there and lied to my face saying he's given me cash money of $398.50 when he literally put all of the money back in the register and I'm standing there with nothing at all but a $1.50 and my phone and wallet on the counter. I tell him he never gave me my money, and to tell me where is the $398.50 that you owe me, because there's nothing here on the counter. Again he gave me blank stare! He did ask me to stop swearing but after being lied to like that, no it was well deserved. He tried pushing me to the other lady but she said she wasn't getting into this mess, that's how horrible of a job he did, so horrible that his own coworker wouldn't help him. Then he tells me that he needs to balance his register, and if his till is over by $398.50 then he will give me the money. How incompetent can you be! He needs immense training. I just wanted to leave with my money, I was so upset. Then this black branch manager comes over (yes the same one sitting in his little glass office) cause he asked for his help and literally does nothing. The manager just shrugs his shoulders and and says yes. I got no apology! Nothing, not a we're sorry nothing! Anyways the person balances and calls the manager back and now he needs to be audited. By now I've been in there for 40 minutes. Horrible experience ever!

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.