Excellent service ! Had a transmission issue, took it to chevy dealership and they could not see me…read morefor a week. So I took it to Jay's and he got me in the very next morning and I was all fixed up an hour later and didn't charge an arm and a leg. Truck is running great thank you for your excellent service.

They were so helpful and friendly. They gave me a fair quote for fixing all four of my tires…read moresensors. They even gave a discount from the previous quote. They had a really nice waiting room with lots of magazines and clean bathrooms. Plus coffee and cold water. Would definitely go back for my tire needs!

Took my work truck in to get tires balanced. They brought the truck into the bay and let it sit for…read moreabout 30 minutes and then pulled it back out and parked it. I paid and went to look at it and they didn't even pull the wheels off. Went and asked the manager what they found and he said they always pull the wheels off and rebalance them no matter what. Told them it wasn't done and walked him out to the truck to show him the dirty wheel weights and dirty lug nuts. He immediately got it right back in and apologized. Tire tech had the audacity to give me dirty looks. Never go back, overpriced half-ass place.

They took a month and a half to fix my car. And also, is it common for them to siphon the gas out…read moreof your car and not replace it? I've been to other repair shops and NEVER got my car back with a completely empty tank that couldn't even register the miles left to empty because it was so low. Keep in mind it was full when I put it in their custody. I was charged for a balance and alignment, but of course my car didn't get that. They have the worst customer service and are very poorly managed and it's very obvious. If you have State Farm and have the misfortune of wrecking in Carlsbad, do yourself the favor and pay to have your car hauled to literally anywhere else in the world. I've NEVER had to deal with so much bull.

This is the only tow service in Carlsbad that answered first ring of their 24/7 emergency line for…read more1. And in top of that everyone else would NOT perform the roadside service I needed. I guess they are too good for it now that all the money is in the fields w the big trucks maybe. This includes that locksmith service that advertises itself all over town. They never answered until 4 hours later! Don't underestimate this company. I found them to be above and beyond compassionate.

100% recommended!!! Took my truck up there needing my Ac Blower motor changed and Mike…read moreaccommodated me with a same day repair since I only have one vehicle!! He also provided me with a ride too and from his shop!

My car went dead on the highway, just as I entered town. This is not a good position to be in:…read moretowing your car into a repair place, being an out-of-towner. Mike at Caveman Auto treated me with respect, diagnosed the issue, and prescribed the fix with a fair estimate...and fixed the car before close of business the next day! Thank You!

Great clean environment with friendly staff, they are very attentive but not pushy. Definitely…read moregoing back for our next vehicle service or purchase.

While traveling from CA to Georgia our F-250 developed a coolant leak, we managed to make it to…read moreCarlsbad New Mexico. Took our truck into Carlsbad Ford early in the morning and met with Ralph in the service department. We explained we were traveling and Ralph took it from there. Our truck was repaired the same day and were able to continue on our vacation. Ralph was super helpful and polite as was Troy who shuttled us back and forth from our hotel. And the technician who repaired our truck somehow performed magic, super work! I cannot say enough good things about this group. They reflect well upon the dealership!!!!

My truck was towed here by Fleming's auto after they mis-diagnosed the problem! They were fast,…read moreprofessional and most importantly fixed my truck correctly! Price was fair and responsible, can't thank them enough! If I would have known they existed I would have gone here in the first place, happy customer : )

Excellent work ethic! Nice friendly service and very…read moreknowledgeable, ASE certified technicians, work is under warranty nation wide. Will take most extended warranties. Partners with (ATI) automotive technical institute, latest in diagnostic equipment.

Two days into a 14 day road trip, Kenneth from Fairway rescued me, my wife and dog with his tow…read moretruck from the middle of no where and even carted us to a car rental outfit. The rental car proved unnecessary because Audra and her team got our car, and us, back on the road in a few hours. Many thanks!

Incredible work all around. I came in with a dent and left genuinely impressed you can't even tell…read moreit was ever there. The dent repair was done perfectly with so much attention to detail. On top of that, they did my window tint flawlessly and even helped me install my spoiler. Everything came out clean and professional. The guys here are extremely kind, honest, and easy to work with. They took their time, explained the process, and made sure I was 100% happy before I left. If you're looking for top-tier dent repair and overall quality work, this shop is absolutely the place to go. Highly recommend.