Owner sold me a bad motor for my zero Turn and refuses to…read morerefund me my money. Would no advise anyone to do business here

Came into Hanleys on 10 Sept to buy a mower, Rodney helped out with showing me a Murray push mower…read morethat was lightly used. Started right up & I was sold. Checked out by the owners wife who was a very sweet & respectful woman, did a 5% military discount on the purchase. I get home 30 mins later & begin mowing my yard when the mower completely shuts down after 10 minutes of working. I call the shop immediately & the owners wife tells me to come by with the mower tomorrow, speak with Richard, and they would make it right. I come back into the shop today (11 Sept) and speak with Richard- he immediately starts accusing me of tipping the mower because of the condition of the air filter. I explain to him multiple times that I never tipped the mower. We move on from that & he begins checking me out for an exchange up to a new mower. Up to this point, Richard was very helpful and insightful. As he rings me up I ask if he's able to do the military discount on the upcharge for the new mower and his response is, "No because I think you tipped that mower". Dumbfounded by what he had said, I pay & then after a minute of sitting in the parking lot I realize I would much rather take my business somewhere that values their customers, the products they sell, and the military. I go back in and request a refund & Richard calls the owner who tells him no to the refund. Not only did Richard overcharge me for the mower and treat me like a liar, they don't stand by their products enough to offer refunds. At the end of the day I'm not upset about being overcharged by $4 or not getting the military discount.....it's simply the principle of how poorly they treat their customers. I would beware of this business and go somewhere more reputable who also treats their customers better, even if it means spending a little more. If I could give less than 1 star, I would. Employees like Richard are leaches for businesses- not good.

One of the few places that sells Speed Queen units. Bought a washer from them and then went back…read morefor a dryer. Good people, free delivery to local area!

I brought my mom to Tops Appliance thinking it would be a better experience than the big box…read morestores. She and my dad own a small business and we understand the value of supporting other small businesses. She spent $1500 on a speed queen washing machine. When it was delivered, the threshold to her back door was kicked multiple times by the delivery person until it broke, also tearing up the door frame. Mom took pictures and sent them to Tops. The owner, Barry, told her they would not be fixing the threshold or any other damage. Never again will we give Tops our business. My parents run an honest business and if they mess up, they do whatever is necessary to make things right with the customer. We expected the same treatment from Tops. We were sadly mistaken.

John Wright is a awesome associate for Home Depot in Pace FL. My husband needed to replace his…read moreMom's entry door handle. He was kibd enough to re key the Quick Set we purchased for us so we could continue to use the same key for our 85 year old Mom.​

purchased a brand new GE washing machine, from Home Depot and in less than three weeks the gearbox,…read moretub, and several other major components failed. Because I've had the machine for more than 48 hours, Home Depot has refused to replace it. Instead, they plan to order parts and rebuild the unit. According to the appliance technician, the repair cost will exceed $800--on a machine I paid $500 for. This is essentially a complete rebuild of a brand new washer, which is unacceptable. I did not purchase a rebuilt or refurbished machine--I purchased a new one. I am requesting a full replacement, but this has not been honored.

Purchased Electrolux front load washer. Been broken for one month. Reported it to Babcock where…read morepurchased. 3 service calls and one no show still not working. Seller is now ignoring issue and not standing by their merchandise warranty . They know how to make a contract but fall short when called on to honor it

I have to say that I am so impressed with the quality of the products and how knowledgeable the…read moreemployees are. They do everything in their power to provide you with the best experience from start to finish. I highly recommend them.

love this place. Well organized, great customer service, has a lot of items that anyone can use. I…read morehighly recommend this place

From the owner: HBM sells power tools,lawn mowers, generators, pressure washers, blowers, grills, water heaters,…read morevacuums, garden supplies, painting supplies, plumbing supplies and much more.