I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

10 management is very friendly and hav e the utmost respect…read more Iwll always use enterprise rentals 10

I called about returning a car there and was told not to drop off there or I would have to pay a…read morefee. Lies, I could have dropped there and the fee was 2x more to drop off in Auburn. This site needs to have better training Don't trust them

These people have not rented cars for 8 years. They only sell and finance them. I have not rented…read morefrom them so my star rating does not apply

The counter customer service sucks and I was given a dirty car, with no washer fluid, and with…read morebrake issues. The location is convenient and I've rented here for years, but there is not much consistency or efficiency in how things are done. The people that have taken me out to the car and taken payment are usually great-unless it's the counter person-but other than that I've seen the level of service consistently go down. I recommend you go to a different location or pack your patience. They seem to have a revolving door of employees too, which may be a part of the problem.

The cars are poorly maintained. I needed to rent from them for about a month to get back and forth…read moreto work. The front end of the car was out-of-line, battery light came on, engine light came on, and there was no window washing fluid. I paid over $300 a week for clown size car. They were willing to give me an upgrade, but for an additional $15 per day. I made a major complaint. Branch Manager, Kellyn Sebastian resolved my complaint.

I rent frequently for business and Covington Hertz is great. The People are amazing and are so…read morequick to get me into my car. The cars are clean and usually have plenty of fuel. Returns are quick and they make the whole process easy and efficient.

The employees are nice and professional but what a s#%t show this place is. It took 40+ minutes for…read morethem to get me from a collision place that is approx 2 miles away. However, this isn't my 1st expreince with them... I think they are understaffed and very poorly managed. Grt it together please. I don't want to go somewhere else, because you all are closest, but I will.

Did not get the car I reserved. When I got another, it had only 1/8 tank of gas. When I tried to…read morecall them to report this, to make sure I was not charged for returning it not full, nobody would ever answer the phone. On the previous rental, they tried to charge me a fuel surcharge. I have had decent experiences with this location in the past, but service has deteriorated.

0/10 Rented a Chevy Express van from here to go on a trip…read moreto Maryland for a family member's funeral. Everything was fine until they called and threatened to shut the van off while we were 16 HOURS away from home. I don't think we'll be renting from here again..

Trash company. They do NOT follow thier own rules. They are thieves DO NOT RENT. I'm filing several…read moreformal complaints against this company. Unprofessional no customer service. Cars are trash dirty unreliable. They do everything not to return deposit.