First of all, I want to say that I gave this business a second chance after I tried to use their "Book Appointment" online option that they did not check/see so I showed up thinking I had made an appointment when I hadn't. They said that they could not see me and asked me to come back in the afternoon, which I could not do that day. I was a little annoyed at being turned away, but shouldered the blame because I did not just call directly to confirm the online style appointment.
However, today I made sure that I had an appointment. When I showed up, they told me to choose colors, which I did based on what I already hand on my nails and just wanted duplicated again. I decided to come to this salon, instead of the original place because it was right next to the medical office that I was already bringing my mother to for an appointment, and wanted to give them another try. I chose colors that matched up as closely as possible to my rainbow chrome french manicure and took those to the station where I was barely greeted by a male technician. He looked at them and set to work grinding the gel color off, after I told him that I wanted the exact same thing again. He was almost violent with his work on my hands. I understand not wanted to linger on a client when you have plenty of business, but this was the most miserable and painful nail fill experience I have had in years of having my nails done. I asked to have them shortened, which he did but never checked the lengths or level grind on the edges, so they are all different lengths now.
When it came time to add the color, he painted the base color on, and it was adequate, but a little splotchy in a few places. By now, another client had been prepped for him, and was sitting next to me waiting for him to finish. When he started on the rainbow chrome part, the powder looked really silver and not the usual iridescent silvery powder. I figured it might just be the light from my angle, but then he was putting it on super heavy and I could see that it was very much just silver. I stopped him as soon as I had the chance to pull my hand back to look at it. I told him that it was not what I wanted. He seemed insulted. He got up and went to get/talk to another technician about it. They had an exchange and then he grabbed my hand and started wiping the powder off. Not a huge deal, as it wasn't set yet, but he was even more rough in wiping the powder off because I should have just been grateful for what he was doing instead of what I knew I wanted I guess. It must have done something to the base coat because he put another layer of the base color on with another clear chrome coat. At this point, the color is looking pretty thick and chunky. He had a different powder this time and put it on, but when he asked me to check it, it also was not like the sample or photo that we had just reviewed. This is when another technician told him very clearly while looking at me that he had the other client waiting for him to finish. It was at that point as he was again being very rough about wiping the second incorrect powder off that the first technician came over to tell me that the first powder was the right one and that I should have let him finish before telling him it wasn't right. I don't understand that logic, because I could already tell it wasn't right and if I had allowed him to finish the first powder, he would have had to grind it all off and start over. I told him to just leave it as it was and put some clear on it because the other client was waiting right next to me. He said fine and again added coats to the already thick nail coating. He didn't put any cuticle oil on so I left with my nails looking terrible, hurting, and my cuticles/fingers looking blanched from the acetone or alcohol he was wiping on them. I just want to have them removed at this point, because me hands look embarrassing going into a holiday when I wanted nice hands for serving. I went in just needing a fill on my coffin shaped nails and left with some square, some coffin, and all uneven/not level. Go anywhere else. read more