I am going to be a new patient. Accidentally deleted a contact email from this organization…read more Several days ago I completed all new patient documents, scanned and emailed them. No response. Did my information arrive? Don't know. Looked for an email address on their website to follow up but could not find one. Don't like phone calls. Often remain on hold for too long.

Never again. Worst doctors no bedside manners. Refuses previous history or test results. No reason…read moreto do so, they seem to be able to diagnose people with any test or looking at you. Amazing how that works. Dr Singn.

Exceptional Naturopathic doctor. I have been seeing Dr. Carlson for various gastro issues. She…read morelistened, actually listened, which is more than any gastroenterologist has, and put me on a regimen of supplements, based on test results, that have changed my life. My condition has improved dramatically, and she continues to tweak my regimen. Knowledgeable, caring, and personable. I highly recommend her. The office is also terrific.

As a Certified Natural Health Professional of 21 yrs, I needed to find a Functional Medicine ND -…read morefor my own issues that I've been having trouble solving. Fortunately, of the far too few choices in LV [as usual], I chose wisely. Dr. Angela is exactly what I'd hoped to find. She is everything you would want in a Dr., and a person, but so so difficult to find. When you meet for your first appt., the comfort level is already there. You seem like old friends having a chat, but trying to put together an important puzzle. You feel listened to, cared for; with a genuine interest and focus on how to solve what ails you. Dr. Angela is in no hurry, let's you talk freely and possesses that wealth of knowledge that you just know will help you get well asap. I am so relieved that my too often "sketchy" intuition was right on this time. Health is too important to mess up and waste time searching for the proper Health Professional to work with. You all know how hard that is. Health should always be Priority #1. I've done the search and gratefully found a high quality person who practices Natural Medicine. I don't mind saying that my own frustration w/trying and failing to find my own answers delayed my seeking out another qualified individual. My bad. Waiting has also delayed those answers from appearing. I don't feel good about that. I do feel good just knowing I now have a superb Dr. of Natural Medicine on my side who can assist me in achieving the goals I couldn't reach alone. It is my educated opinion and suggestion that your search for a highly qualified ND for you and your family ends right here with Dr. Angela Carlson.

The office front desk got better service The doctor…read morefollowed up You have to go in and make appointment because the line always busy

she didn't listen to me, always interrupting me. she was always on the phone with I'm assuming is…read moreher assistant. on the telehealth appointments she sounded like she was in her home bathroom. No HIPPA privacy! I don't know who is listening to my appointment. Same in person.

I was referred to Dr. Sang Lee by my oncologist and was able to get in quickly for a consultation,…read morewhich I really appreciated. His office staff was pleasant, friendly, and efficient--no nonsense, which made the process smooth. My time with Dr. Lee never felt rushed. He truly listened to me and answered my questions thoughtfully without ever being dismissive. He explained the procedures I would be having in clear detail, making sure I understood everything before I left. Overall, it was a very reassuring and professional experience.

Extremely Disappointing Experience…read more I am extremely disappointed with my experience trying to become a patient at this digestive institute. I was informed that my medical records needed to be transferred so that the physician could review them and determine whether they would take me on as a patient. I spent the entire week trying to follow up, leaving multiple voicemails and attempting to get an update. This is also contradictory to what I was told last week. At that time, I was told that Dr. Stone had availability in September, depending on which office location I selected. Based on that information, I chose to pursue care with Dr. Stone and went through the process of having my records transferred for review. I specifically chose Dr. Stone because I have been in and out of the hospital for the past two years dealing with ongoing digestive issues. I have seen multiple doctors who essentially placed me on PPIs without helping me get to the underlying problem or find meaningful relief. After hearing such wonderful things about Dr. Stone from a friend who spoke very highly of him, I finally felt hopeful that I had found a physician who might actually take the time to help me figure out what is going on. Unfortunately, my experience with the staff has been incredibly discouraging. Today, I finally reached the call center and spoke with Maevin. The interaction was extremely unprofessional and rude. I asked to be transferred to the office or to a manager so that I could address my concerns, but my request was refused. I called back and, once again, reached Maevin, who answered the phone and then hung up on me. After finally reaching someone who allowed me to speak with a call center supervisor, Sophia, I was told that the office is currently at capacity and would not be taking me on as a patient. That was particularly confusing and frustrating given that I had been told just the week before that Dr. Stone had September availability, depending on the office I selected. What makes this even more upsetting is that I was not simply calling to ask for an appointment. I was trying to file a complaint about how I had been treated, and instead of being given the opportunity to speak with someone from the office or management, I was ultimately told that they would not take me on as a patient. I completely understand that medical practices have limited availability and cannot accept every patient. However, I find it extremely concerning that after being given information about availability, transferring my medical records, and spending an entire week trying to follow up, I was left feeling as though I was being denied the opportunity to receive care because of the way this situation was handled by the team. After two years of struggling to find answers and relief, I was genuinely hopeful about seeing Dr. Stone. It is incredibly disheartening to feel like that opportunity was taken away because of an experience with the office staff and call center. Patients who are already dealing with ongoing health problems should not have to fight this hard simply to get an answer or be treated with basic professionalism and respect. I sincerely hope the institute reviews how its call center and staff handle patients, communication, and complaints. The way this was handled left a very poor first impression and, unfortunately, may have prevented me from receiving care from a physician I had specifically sought out because I believed he could help me.

I am a retired Respiratory Therapist of 40 years and have worked with many doctors in my career. I…read morefound Dr Zhang was one of the best I've had the privilege to retain, and know on a professional level. He to was very efficient, personable, and did an excellent job on my backside. He made me feel very comfortable prior to and after surgery. I have never had a physician other than a close friend request me to text or call his personal cell phone if and when I had any questions concerning my pre op or post op procedure. I would highly recommend him to anyone who might need his services. Thank you Dr Zhang for making this very uncomfortable surgery a very successful and not so uncomfortable. John King

Dr Zhang is a great GI physician. Knowledgeable. Addressed…read moremy concerns. Great bedside manners Excellent clinician during the procedure. Truly cares about his patients. Office was clean. Modern. Great front staff members. Cheyenne was fantastic. Coordinate all the appointments.

I am sure the Doctors here are great, i was referred by another one of my specialist so I obliged…read moreand made an appointment. From the moment i walked in I felt uncomfortable. The employees seemed agitated and overworked. I felt like i was seen and pushed out immediately without even understanding what my treatment plan was. It was just not a good experience, unfortunately. For me.

Extremely Disappointing Experience…read more I am extremely disappointed with my experience trying to become a patient at this digestive institute. I was informed that my medical records needed to be transferred so that the physician could review them and determine whether they would take me on as a patient. I spent the entire week trying to follow up, leaving multiple voicemails and attempting to get an update. This is also contradictory to what I was told last week. At that time, I was told that Dr. Stone had availability in September, depending on which office location I selected. Based on that information, I chose to pursue care with Dr. Stone and went through the process of having my records transferred for review. I specifically chose Dr. Stone because I have been in and out of the hospital for the past two years dealing with ongoing digestive issues. I have seen multiple doctors who essentially placed me on PPIs without helping me get to the underlying problem or find meaningful relief. After hearing such wonderful things about Dr. Stone from a friend who spoke very highly of him, I finally felt hopeful that I had found a physician who might actually take the time to help me figure out what is going on. Unfortunately, my experience with the staff has been incredibly discouraging. Today, I finally reached the call center and spoke with Maevin. The interaction was extremely unprofessional and rude. I asked to be transferred to the office or to a manager so that I could address my concerns, but my request was refused. I called back and, once again, reached Maevin, who answered the phone and then hung up on me. After finally reaching someone who allowed me to speak with a call center supervisor, Sophia, I was told that the office is currently at capacity and would not be taking me on as a patient. That was particularly confusing and frustrating given that I had been told just the week before that Dr. Stone had September availability, depending on the office I selected. What makes this even more upsetting is that I was not simply calling to ask for an appointment. I was trying to file a complaint about how I had been treated, and instead of being given the opportunity to speak with someone from the office or management, I was ultimately told that they would not take me on as a patient. I completely understand that medical practices have limited availability and cannot accept every patient. However, I find it extremely concerning that after being given information about availability, transferring my medical records, and spending an entire week trying to follow up, I was left feeling as though I was being denied the opportunity to receive care because of the way this situation was handled by the team. After two years of struggling to find answers and relief, I was genuinely hopeful about seeing Dr. Stone. It is incredibly disheartening to feel like that opportunity was taken away because of an experience with the office staff and call center. Patients who are already dealing with ongoing health problems should not have to fight this hard simply to get an answer or be treated with basic professionalism and respect. I sincerely hope the institute reviews how its call center and staff handle patients, communication, and complaints. The way this was handled left a very poor first impression and, unfortunately, may have prevented me from receiving care from a physician I had specifically sought out because I believed he could help me.

Dr.Kwok is an amazing Gastroenterologist. His entire team from front desk, MAs and check out staff…read moreis great. I didn't have to wait and was taken to the back and seen right at my appointment time. I got my procedure scheduled on the day and time of my choice. Everything was explained well. The staff at the surgery center is excellent! My procedure went like a breeze! Communication was great, doctor Kowk came right after and explained all the findings. Next day the office called to check on me.

Dr. Kwok is a terrific diagnostician and skillful doctor who also shows empathy while listening to…read morehis patients. I trust him implicitly.

I find it really convenient that the doctors office and the surgical center are right next door to…read moreeach other at the Digestive Disease Specialists. The doctors visit went extremely well. Making an appointment was easy and there was good communication before coming in. Everyone was nice and professional and the doctor did a great job listening and caring about the issue. The doctor was quick to react as well and offered to do the procedure the next day (although we ended up doing it a week later because of work.) Coming into the surgical center was easy, the person at the check-in desk was extremely nice and was not angry at all that we forgot the required paperwork. It was a bit annoying that they were running very behind. It was over an hour of wait time and apparently there was one patient who just decided to leave. Thankfully, we were early enough that we were only behind about an hour. The staff was apologetic and did give real updates, which I appreciate. The procedure went well and we got the initial images right away. The nurse was so nice and friendly. Can't say I'm looking forward to having to do this biyearly after 50 but at least I know a great place to come to to have it done.

Staff and Dr Shafi very informative, respectful, not rushed or annoyed with you like so many…read morespecialists! Highly recommend. No long wait!!

Great staff. Very nice GI Doctor. Nice waiting room. Easy to find parking. Handicap accessible…read moretoo. Great overall care. Very professional setting and atmosphere too. Got exactly the care I was expecting. Dr. Pasha in my opinion was one of the nicest and greatest doctors I have ever had in my entire life. I would definitely see him again without the slightest hesitation. William Yakel

Waste of time & money. This Dr wasn't helpful, and only referred me out. I left with zero relief…read moreand $200 less in my wallet! If you want more than basic advice you can find on Google, or a referral for a serious surgery, go elsewhere! Also, when I called to speak further about my needs, no one answered or returned my call. Gotta love Western Medicine!

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)