Great care Dr Tony Rowden was awesome he talked and…read moreexplained everything to me! The medical assistant was very quick and thorough. I called 40 min after they closed, the pharmacy was closed and thank goodness Suzy answered and found a pharmacy open so I could get my scripts to feel better quicker A+ Thank you all Sandy

I should've established care with a pcp however at the time I did not. What started as a few small…read morespots on my body ended up taking ahold of my entire face, scalp and upper body. The NP I had seen there on multiple occasions kept wanting to "guess diagnosis" me. Instead of ordering lab work for a culture. The infection got so bad I lost most of my hair and had to walk around in a headscarf just to hide my melting skin. Finally after 6 long months of being misdiagnosed with their NP I was referred to a dermatologist. It was then I was told I had a staph infection that turned into SSS Staph Scalding Syndrome. I was allergic to the staph so it was literally melting my hair, face and upper body away. I was placed on oral antibiotics for 3 months and if that didn't take I was to be placed under an IV antibiotic drip. Thankfully the oral antibiotics worked but it nearly depleted my immune system causing a whole new chain of events to occur. These NP's KRMC has produced for this facility will unalive you. This place is an absolute joke. If you experience such atrocities and just blatant malpractice contact your insurance company and make a grievance report against these sketchy providers. It's about time these providers that don't care that are intentionally hurting us to be relieved of their duties. I now have scars all over my face and body reminding me of this horrid NP that tried to unalive me there.

The front reception area very inviting Nurses and Doctors…read morequick and efficient In and out quickly

Visited after a fall. Everyone here from the receptionist to the Doctor were just so pleasant. I…read morewas treated quickly professionally and information was given clearly. The Nurse and Doctor were both extremely kind when cared for my broken wrist. I just could not have been treated better. It was by far one of the best experiences I have had with medical in Bullhead City.

Tha one disappointing thing I see i s while visiting my Mother on the third floor is the rooms are…read moredirty, the walls are all banged up in need of paint bad, trash on the floor. How can the continue for so long without remodeling or updating.

This place is okay I'm sure my medical records were switched my last experience was not so good but…read morethank you

I needed to be seen so made an appointment the night before and came in early. I filled out most of…read morethe paperwork so check in was fast. Making an appointment is the way to go if you can. I was seen promptly and had questions answered and prescription was sent to my pharmacy. Easy peasy.

Please do not go here…read more Husband had a 1 inch splinter in the palm of his hand and they were gonna not try to get it out. They were gonna send him home. Took my son here for ear pain. They gave him antibiotics. He took the full dose did not help. It got worse took him back and told me he had something totally different and paid $200 for this kind of treatment. Please do not go here. It's not safe.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

I was treated by Dr. Butler while visiting Needles, CA after becoming dehydrated, and I'm so…read moregrateful for the care I received. He was kind, upbeat, and attentive, making a stressful situation much easier. I also shared my concerns about being pre-diabetic, and he took the time to give me helpful tools and guidance to address it. I'm now on a weight loss journey and already feeling healthier, and I truly appreciate his support. If you ever need care in this area, you'll be in very good hands with Dr. Butler.

Worst ER the country.. THEY WILL KILL YOU.. go elsewhere with real DRs .. went to the Needles ER…read moreexpecting emergency medical care, and it was told they had 3 patients and were at max capacity .. Drs are all bottom of the barrel other wise they wouldn't be in Needles.. I have seen the ER DR's high on drugs.. When I arrived, there were only a couple of people in the waiting room. Before I was ever registered or asked about my symptoms, the receptionist, Holly, told me she was too busy because of other patients and an ambulance. I was told I could either wait until she had time to check me in like in 3 hours or go somewhere else. it was dead only 3 patient. I was never registered, never triaged, and never evaluated by a nurse or doctor. When I later tried to make a complaint, I was told there was no supervisor available who could address my concerns. I left and drove to another emergency room, where I received treatment. Looking back, I'm grateful I made that decision. If my experience is any indication, I would strongly encourage anyone with a serious medical concern to consider driving the extra distance to another emergency department if it's safe to do so. I have filed formal complaints with the hospital and the California Department of Public Health because I believe what happened deserves a full investigation.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

0 stars like a whole waste of space I called they told me what to bring I go up there to get my…read morefoot checked if it's broken they say the doctor just left who do X-ray mind you I seen a women in there with her foot on her husband like she had the same issue but she got her service but why waste my time on the phone never said what time he leave it's not 24hr urgent care more like a limited time urgent care I js wanted to see if my foot was ok to work on‍

I want to give a hugmongas praise and appreciation to the entire ICU and Emergency Room for taking…read moresuch excellent care above and beyond the call of duty to my wife Angela Vasquez in ICU room 14. I know they have some divine help but they did their jobs flawlessly and I personally commend each and every one of them for a job well done.

If I could give zero stars, I would. It's amazing how this hospital is still running with such…read moreincompetent front desk workers. You'd think the first question you'd be asked when you get to the ER is, "Visiting or Checking in?" Clearly Ivan C. needs to brush up on his training in that department. I genuinely feel bad for you, Ivan. It seems as though you only got to about middle school in regards to your emotional intelligence. There was also this unfortunate looking "security guard" whose only way of handling things was through escalating and yelling, which really represents what this trashy city is all about. I do understand why your staff is so miserable and honestly I would be too if I was in my 30's working at the front desk and in my 70's working as a "security guard" Anyways, this whole town is like this so I'm not really surprised.

Tomorrow is my appointment to remove a tumor from my colon…read more What happened to my pre-op instructions & bowl prep??? I can't get any one to answer this question! That's pitiful!

This Institute of medicine is actually scary. Nobody knows what they're doing and they have no…read moreexperience. After their job, you can't phone call in because of nobody answers the phone. They don't send medication over. They don't do priorities agents eat a real shit ball over there