I should've established care with a pcp however at the time I did not. What started as a few small…read morespots on my body ended up taking ahold of my entire face, scalp and upper body. The NP I had seen there on multiple occasions kept wanting to "guess diagnosis" me. Instead of ordering lab work for a culture. The infection got so bad I lost most of my hair and had to walk around in a headscarf just to hide my melting skin. Finally after 6 long months of being misdiagnosed with their NP I was referred to a dermatologist. It was then I was told I had a staph infection that turned into SSS Staph Scalding Syndrome. I was allergic to the staph so it was literally melting my hair, face and upper body away. I was placed on oral antibiotics for 3 months and if that didn't take I was to be placed under an IV antibiotic drip. Thankfully the oral antibiotics worked but it nearly depleted my immune system causing a whole new chain of events to occur. These NP's KRMC has produced for this facility will unalive you. This place is an absolute joke. If you experience such atrocities and just blatant malpractice contact your insurance company and make a grievance report against these sketchy providers. It's about time these providers that don't care that are intentionally hurting us to be relieved of their duties. I now have scars all over my face and body reminding me of this horrid NP that tried to unalive me there.

My Experience With Systemic Racism at KRMC Urgent Care…read more While visiting Kingman, Arizona, I went to KRMC Urgent Care because I was very sick. I was experiencing severe throat pain, difficulty swallowing, symptoms of tonsillitis, and stomach pain. I clearly told the receptionist multiple times that I was there for tonsillitis and stomach issues. However, my visit was entered incorrectly as "personal." Because of that, staff later assumed I was there for STD testing. When the nurse called me back, the first thing she said was that my visit was for an STD. I immediately corrected her and explained that I never said that. I specifically said "tonsillitis" more than once. I felt stereotyped and judged instead of listened to. The nurse even stated that people who are nervous to say "STD" often say "personal," even though I never used the word "personal" at all. I also waited an unusually long time while many other patients who arrived after me were taken before me. During my visit, I felt dismissed and talked over by the nurse practitioner. I was unable to fully explain my symptoms before being interrupted. When I explained that both my throat and stomach were hurting, I was told I had to "pick one issue," despite the fact that both symptoms were affecting my health. I left feeling unheard, disrespected, and not properly treated. The medication prescribed did not help, and I later had to seek care from another doctor, causing me additional stress and financial burden. As a Black gay man, this experience deeply affected me. I have lived in many places, including Florida, Toronto, and Germany, and I have never before felt this level of discomfort and dismissal while seeking medical care. I understand the difference between normal medical delays and being treated differently. This experience made me feel unwelcome and devalued. When I later contacted a supervisor to report my concerns, I did not feel listened to or supported. Instead of hearing my experience and addressing my concerns seriously, I felt the staff and clinic were immediately defended without investigation. I believe every patient deserves to be treated with dignity, respect, and professionalism regardless of race, sexual orientation, or background. My purpose in sharing this experience is to speak honestly about how I was treated and to encourage better communication, accountability, and patient care for others in the future.

Wow. I was denied an IV, denied medication after nothing was working. Simply told to go to the ER…read more By far Worst care I've received. The Nurse Practitioner, Rose Bard-Jensen, does not care to make you feel better, please go else where.

The front reception area very inviting Nurses and Doctors…read morequick and efficient In and out quickly

Heartfelt thank you for your generosity and willingness to give back! This is what makes our…read morecommunity so special, local entities like Kingman Regional Medical Center, supporting local efforts for our residents suffering from dementia.

This place is okay I'm sure my medical records were switched my last experience was not so good but…read morethank you

I needed to be seen so made an appointment the night before and came in early. I filled out most of…read morethe paperwork so check in was fast. Making an appointment is the way to go if you can. I was seen promptly and had questions answered and prescription was sent to my pharmacy. Easy peasy.

Please do not go here…read more Husband had a 1 inch splinter in the palm of his hand and they were gonna not try to get it out. They were gonna send him home. Took my son here for ear pain. They gave him antibiotics. He took the full dose did not help. It got worse took him back and told me he had something totally different and paid $200 for this kind of treatment. Please do not go here. It's not safe.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

I genuinely cannot believe this place is operating as a PROFESSIONAL MEDICAL OFFICE…read more I just moved to the area, found this clinic through my insurance, and went in for my first appointment. I can confidently say there will NEVER be a second. Let's start with the receptionist. She was loud, unprofessional, speaking across the office like she was hanging out on a street corner, and casually dropping the F-word while patients were sitting there listening. Zero professionalism. Zero discretion. Zero awareness of her surroundings. Then she called me back to take my blood pressure. GOOD. LORD. The second I was confined in that little exam room with her, the smell hit me. This wasn't a tiny hint of body odor that you politely ignore. This was a HEAVY, stale, musty, haven't-seen-soap-today smell that filled the space. I was sitting there wondering how I'm at a MEDICAL FACILITY concerned about whether the equipment is sanitized when the person touching patients smells like basic hygiene wasn't on today's agenda. I don't expect the Ritz-Carlton. I don't expect perfume. I don't care what anyone looks like. But if your JOB requires you to stand inches away from patients, PLEASE SHOWER BEFORE YOUR SHIFT. Soap, water and deodorant should not be considered advanced medical technology. And then I overheard that she's the MANAGER?! That nearly took me out. If this is management, who exactly is enforcing standards? HER? She's supposed to be the example for the rest of the staff while loudly using profanity in front of patients and walking people into tiny rooms smelling like a damp laundry hamper that's been forgotten for a week? Absolutely not. The provider was at least pleasant, but even that portion of the appointment didn't inspire much confidence. She repeatedly had to leave the room to ask questions and then come back. The entire appointment felt rushed, disorganized and amateurish. I was told I needed a specialist referral. At checkout they had absolutely NO difficulty taking my payment and telling me I was done. Funny how that part of the operation runs efficiently. I left and realized nobody had given me any referral information. So I called. FIFTEEN MINUTES ON HOLD. Someone finally answered. I explained what happened. BACK ON HOLD. Eventually I was told someone would call me back. Three days later, I'm apparently still waiting for this mythical phone call. So, to recap: profanity in the waiting area, an unbelievably uncomfortable hygiene situation, chaotic service, a provider repeatedly leaving to ask questions, no referral information, 15+ minutes on hold, and absolutely no promised callback. But my payment? Oh, THAT they managed flawlessly. The most unbelievable part remains discovering that the person setting this spectacular standard of professionalism is supposedly THE MANAGER. If the manager is the example everyone else is expected to follow, this office doesn't need a suggestion box. It needs an intervention. One visit was more than enough. I will be contacting my insurance company and finding another provider immediately. I wouldn't voluntarily return to this office if they validated my parking, refunded my copay, AND handed me a complimentary bar of soap on the way in.

I was treated by Dr. Butler while visiting Needles, CA after becoming dehydrated, and I'm so…read moregrateful for the care I received. He was kind, upbeat, and attentive, making a stressful situation much easier. I also shared my concerns about being pre-diabetic, and he took the time to give me helpful tools and guidance to address it. I'm now on a weight loss journey and already feeling healthier, and I truly appreciate his support. If you ever need care in this area, you'll be in very good hands with Dr. Butler.

Worst ER the country.. THEY WILL KILL YOU.. go elsewhere with real DRs .. went to the Needles ER…read moreexpecting emergency medical care, and it was told they had 3 patients and were at max capacity .. Drs are all bottom of the barrel other wise they wouldn't be in Needles.. I have seen the ER DR's high on drugs.. When I arrived, there were only a couple of people in the waiting room. Before I was ever registered or asked about my symptoms, the receptionist, Holly, told me she was too busy because of other patients and an ambulance. I was told I could either wait until she had time to check me in like in 3 hours or go somewhere else. it was dead only 3 patient. I was never registered, never triaged, and never evaluated by a nurse or doctor. When I later tried to make a complaint, I was told there was no supervisor available who could address my concerns. I left and drove to another emergency room, where I received treatment. Looking back, I'm grateful I made that decision. If my experience is any indication, I would strongly encourage anyone with a serious medical concern to consider driving the extra distance to another emergency department if it's safe to do so. I have filed formal complaints with the hospital and the California Department of Public Health because I believe what happened deserves a full investigation.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

I went to their website, it says they do x-rays. I fill out all the forms online. I drive there and…read morethey actually don't do X-rays. It was nighttime, their website says they do X-rays. There are no time restrictions listed. What a waste of time while my kid is in pain having to get in and out of the car and spent 40 minutes in it in pain for nothing. Thanks a lot. I won't be back.

If I could give zero stars, I would. It's amazing how this hospital is still running with such…read moreincompetent front desk workers. You'd think the first question you'd be asked when you get to the ER is, "Visiting or Checking in?" Clearly Ivan C. needs to brush up on his training in that department. I genuinely feel bad for you, Ivan. It seems as though you only got to about middle school in regards to your emotional intelligence. There was also this unfortunate looking "security guard" whose only way of handling things was through escalating and yelling, which really represents what this trashy city is all about. I do understand why your staff is so miserable and honestly I would be too if I was in my 30's working at the front desk and in my 70's working as a "security guard" Anyways, this whole town is like this so I'm not really surprised.

Beware of Dr. Badery. My nickname for him is "Dr. Death"…read more Do a Google search to learn more about him. My sister was admitted to Western Arizona Regional Medical Center (WARM) on or about Nov. 1st, 2025. Her hemoglobin was extremely low and she needed two units of blood. I don't know what else they found, but she was there for about 2 weeks. Her primary physician was Dr. Badery. We are trying to get specific details of her treatment, but we have not yet obtained copies of her medical records. She was released after that first stay with an antibiotic IV bag. About a week later she was vomiting "black stuff" (most likely dried blood) and was again took an ambulance to Western Arizona Regional Medical Center. She was again treated by Dr. Badery. This time they found an upper GI bleed which probably explains the low hemoglobin, but I don't know that for sure. Question - Did she develop that bleed in the week after being discharged, or did they discharge her with abdominal bleeding? I travelled out there to be with her on Dec. 8th. When I arrived she was unable to raise her hand to her mouth to feed herself, she could not sit up without help, nor could she stand without help. Shortly after I arrived a social worker stopped by to see her. I was told that "medically she is just fine", and that they were transferring her to a rehab center. The social worker asked her if she remembered her and my sister said that the social worker was her daughter, of course that was not true. She asked her if she knew what day of the week it was and my sister didn't know. Then she pulled out a piece of paper and asked my sister to sign it. My sister was not physically able to sign her name, and she was certainly not mentally able to direct her own care, but that is what this social worker asked her to do. I followed this social worker out into the hallway to talk to her, but she didn't want to talk to me. I asked questions, but she interrupted by talking over me. She wouldn't look at me and she kept glancing at her watch. Finally, she just walked away. I asked to talk to her doctor, and after 30-40 minutes someone came in, put her in a wheelchair, pushed her out the front door and into a van to transfer her to the rehab center. I was told that the doctor was too busy to talk to me. Once they put her in the van, I had no choice but to leave and follow that van to the rehab center. That was on Monday afternoon. On Wednesday afternoon the doctor at the rehab center said that they had not been able to stabilize her blood sugar the whole time that she had been there. They transferred her by ambulance to the emergency department at Western Arizona Regional Medical Center. Obviously, she was not "medically just fine" when the discharged her. Thanks Dr. Death. She was in the emergency department overnight and they transferred her to ICU on Thursday. It is important for me to mention that nursing staff in the ICU was fantastic. In fact, most of the nurses throughout the entire hospital were just great. Not so much for the hospital itself. Not so much for her "doctor", and certainly not so much for that awful social worker. Her condition continued to decline while she was in the ICU. By Saturday she was too far gone to survive, and we moved her to in-hospital hospice. Again, the ICU nurses were fantastic. We lost her at 3:00pm on Sunday, December 14. I would like to add a few comments about the facilities at Western Arizona Medical Center: They seldom answer the main number when you call. They haven't had a patient advocate for over a year and a half. There was a strong sewage smell in public restroom on the main floor of the hospital the whole time that I was there. The hospital is "clean", but not as clean as I expect from a hospital. There is peeling and/or stained and discolored paint in many areas of this hospital.

Tomorrow is my appointment to remove a tumor from my colon…read more What happened to my pre-op instructions & bowl prep??? I can't get any one to answer this question! That's pitiful!

This Institute of medicine is actually scary. Nobody knows what they're doing and they have no…read moreexperience. After their job, you can't phone call in because of nobody answers the phone. They don't send medication over. They don't do priorities agents eat a real shit ball over there