I booked with 'Moona' online secondary to seeing very nice crotchets that she had done. There was a deposit of $35 that I had to make in order to secure my appointment which was made for 1:30 pm. At 12:48 pm I received a text from 'Moona' asking if I could come at 2pm because she had so many little girls getting their hair done for back-to-school. Although it shouldn't have mattered had she time her appointments correctly, I felt no problem, I'll see her at 2pm. When I got there at 2, the shop seemed clean and quaint so I rated them 1 Star at least for that. The stylist barely spoke when I walked in and she still was not ready. By 2:25 I asked for a refund because now I'm feeling anxious about being ready for my event. She told me that even though SHE was late she doesn't give refunds. There was more conversation about this though I remained calm. Our interaction ended in her raising her voice somewhat and asking me to leave her shop followed by a few cackles and 'girl byes' from her and whomever the other woman/girl was. Never seen so much unprofessionalism on so many levels. She basically stole my $35 deposit because SHE overbooked herself and was late. She responded to my review on FB very defensive and posted my personal phone number. I can't with people sometime read more