Prior to coming here for my hair, I had sent a detailed description of my hair currently (the roots were a pale yellow, the mid-bottom shaft was an ashy blonde) and had sent pictures as well. I made it perfectly clear that if they were unable to fix this, I was happy to make an appointment elsewhere, no problem. I was assured they could do it. I again reiterated I wanted my hair to be the same color, whether that was ashy, silver, a darker blonde, etc, I just wanted it to be the same. (Previous salon hadn't lightened my roots enough, even though they're a level 7 - 8 blonde to begin with.)
I get there and there are 2 stylists going back and forth over what to do with my hair, and a decision is made. The decision relayed to me (level 8 on my roots, 10 on the ends) is not the decision that was later relayed to the owner/manager, but I digress.
1.5 hours later, I have odd colored roots (not pale yellow, but my hair is still weird and the coloring is way too warm.) The other stylist (not the one doing my hair... but the one who made the decision on what colors to use..) comes back and says (verbatim) 'I always find myself so disappointed with ColorBrand*. I want to trust it'll come out right but 80% OF THE TIME I SEE RESULTS LIKE THIS AND AM DISAPPOINTED.' UH?? What?! I don't want to be one of your test subjects! Why in the world would you decide to use a color on someone and then later tell them that 80% of the time the color turns out disappointing? Thank you for charging me $80 to just be another 'disappointing' hair statistic for your salon.
The manager (or owner?) comes over after because I'm clearly upset, and says they should have bleached out my roots to begin with. The stylist tried to say I said I didn't want them bleached which was not the case at all. I said I'd prefer to avoid it, however, if that's what it took to get my hair the same color then so be it. I was then told they couldn't fix it today (I'd left work early and had to use PTO) but to come back and they'd bleach it out (it was the roots all over, not just the top.) No thanks. If that's what it took, they should have done that the first time, not colored my hair and then decided 'oh hey we should have bleached it and then color it again.'
Super unprofessional, $80 down the drain, and literally a week later my hair is back to where I started with the grossly warm (and awful colored) roots. I'm so disappointed and would definitely not recommend coming here if you're looking for blonde results. The service was mediocre, I was talked down to condescendingly multiple times and was specifically told a product they didn't have faith in was used on my hair. Stay away. read more