I wish I had heard about Keller's before my engagement ring and wedding band were purchased. My partner and I found a wonderful diamond, and went shopping to have it set. Unfortunately, we purchased the setting and our wedding bands from a chain store. Let me tell you, if it sounds too good to be true, it probably is. Now, the other store isn't terrible, but Tommy from Keller's should send them a thank you card because the other store's customer service drove me away from them for life - and into Keller's. Anyway, my rings both had a warranty on them - sizing, fixing, etc. My diamond was loose, and 2 months ago the guy at the other store told me it wasn't, it was my imagination. Last week I could actually MOVE the diamond. It's insured, but still!
So my partner and I hopped into the other store. To repair my ring, it would need to be sent out (even though they have an in-house jeweler) and would take 4-6 weeks. 4-6 weeks to simply re-set the ring??!? I've had friends receive a custom made ring in less time. I inquired about the in-house jeweler - oh that's just "around $80" and should take 7-10 days, but I could pay more to have it rushed in 5-7 days. Oh, and they wanted me to sign a waiver that they weren't responsible if anything happened to my diamond. Yeah, nothing weird about that. The customer service was also lousy.
But this review is about Keller's, which is the opposite of the other store. I searched to find someone to re-set my ring without costing me my grocery bill and waiting a month. A friend recommended Keller's and I found some reviews (but none here!). I called and spoke to Tommy, the owner, who was great! when you drive up, it's a very unassuming store - small, but clean. There's not a huge selection, but Tommy is more than happy to order things. A sign out front says that they are the best in Cleveland for grillz - so I was a little concerned (would this guy know what he was doing? Would I trade my ring for a grill? Are his grills really that sweet?)
As soon as my partner and I walked in, Tommy was super friendly - I felt more like I was stopping in to chat with a friend. He could see the ring wiggle without his special jeweler's spectacles. He examined it, and said it'd be an easy fix (the other store said that they'd just tighten the prongs, but Tommy said having it re-set would hold it better). Since I showed up 2 hours before close, he couldn't fix it that day - he said I could either come back the next day and he'd fix it in a few hours or I could leave it overnight. When I left it, he wrote down all kinds of specifics on my ring, which made me reassured. (he was also stupefied as to how it could take more than a few days to fix the ring)
Tommy called me the next morning to tell me that my ring was done. I stopped in and it was gorgeous! He polished my ring so that it looked brand new. Oh, and it was under $25. I chatted with him for a bit, and Tommy is an all-around great guy who loves his community. I'm much happier with his service, as well as supporting someone local. Tommy wasn't pushy at all, and really seems to know his stuff - plus some regular customers were there while I was, and they definitely were happy. I know where I'll be going the next time I am need of jewelry for myself or a gift. read more
