Great watch repair and very fair price. Will go back whenever I need jewelry. The people are very…read moreknowledgeable.

I will not go anywhere else! Top notch when it comes to customer satisfaction and the simple…read morecomfort of trusting them !

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Amazing! The staff are very knowledgeable, helpful and friendly! No need to look anywhere else!read more

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Cleveland Jewelry Designs (CJD) is a welcome niche for a service seldom thought about until one is…read morereminded "that time flies " when it doesn't. You see... you're saying what is he talking about? That's my point! What to do when your time piece stops or doesn't keep proper time; when your watchband doesn't fit or doesn't feel good? For the latter, I contacted CJD. My watch band and my wife's, not a big money maker for a jewelry store, but no matter, the young lady cheerfully finished. And by the way.. I saw my future purchases, two gorgeous Citizen watches. Thank you CJD, Dr. R. Sevayega

1. No one answers when you call, and you cannot leave a voice mail. They do not call you when the…read morewatch is ready. call you when the watch is ready. So you have to keep dropping by. 2. They (actually "he") is extraordinarily rude not just to me but to anyone waiting in line. I have never written a poor review on Yelp. I am not a complainer, and am very patient. ========= My recommendation is to contact jewelers. They often do watch repair.

I brought three Longines watches for repair, and these guys were absolutely great. They repaired…read morethe watches in about two weeks, and all are keeping good time. Very friendly service as well. Given that I took the watches to an expert in DC, and he was unable to help me, I'm very satisfied. I'll definitely be bringing watches to Woodbine in the future.

Amazing one of a kind beautiful pieces! I highly recommend visiting and seeing everything they…read morehave! The owner is friendly and accommodating! You must stop in!

Very professional, friendly, knowledgeable & trustworthy. I brought a pendant that was my mother's…read morefor repair, a very large & delicate one. Chad did an excellent job restoring it! I am very happy that I found this place!

Sized a watch bracelet for me while I waited. Great service and company also fast. Great selection…read moreof jewelry and chains. I'll definitely be coming back.

I wish I could say my experience with Chester's was a good as everyone else's on Yelp…read more I took my watch in mid July and the first odd thing I experienced was his aggression when I refused his down payment system. He insists that all of his customers pay $50 before he even fixes the watch. His store is full to the brim with watches that have been fixed but never picked up. He blames it on customers I blame it on his poor communication and customer service. After waiting 2 and half months for him to fix a cracked crystal. He left a voicemail saying it was ready to pickup. It took me 6 calls, 3 voicemails, and two visits to his store before I could get a hold of him. When I finally was at the store to pickup my watch he went in a tirade because I didn't have the small slip of paper with me with the job number on it. The problem was simple and was solved when I suggested that he look up my name or phone number instead of the job number in his records. To cap all of this off, his rudeness throughout all of this process was constant. As a customer, I got the impression that he didn't care at all and that I was an inconvenience when I had been nothing but responsible and polite. I encourage anyone to go somewhere else.

I hate the experience of purchasing two things, cars and jewelry. Sales staff is usually…read moredisingenuous and the entire process always seems to feel slimy. I have been a customer at Ashcroft and Oak for almost 10 years and have never actually been treated as a customer, I have been a guest. Every encounter with various members of their team have been sincere and I have never felt pressure to purchase. If you have your heart set on something and they don't carry it, they will find it and offer a competitive price. Mentor Ashcroft is the 'Cheers' of the jewelry world. You are guaranteed to find unique pieces and I promise you will treated like nothing less than family.

I recently purchased...err attempted to purchase a Mother's Ring for my wife for Mothers Day. I…read moreplaced my order a month in advance. I was told I would receive a call when my item arrived in their store. I sat and waited and then continued to wait up until the day before Mother's Day when I finally had had enough. I called furious and demanded the manager to explain the situation for this. I was then informed that my order (which was placed a month ago) was never sent over to their manufacturer. I never got any call, never received any sort of heads up or anything. It became my responsibility to make sure their business was running properly. This is the worst experience I have ever had with any store. For $900, I would have expected a little courtesy from the store to keep me informed on my order. All they cared about was swiping my money. The Great Lakes Mall should be ashamed of themselves for allowing such criminals to rent a spot in their mall.