Great watch repair and very fair price. Will go back whenever I need jewelry. The people are very…read moreknowledgeable.

I will not go anywhere else! Top notch when it comes to customer satisfaction and the simple…read morecomfort of trusting them !

Came in as a walk-in to get a watch battery replaced, and I was greeted immediately. Friendly…read moreservice, professional, and very quick. In and out within 10 minutes. Can't imagine a better place to get a watch or clock fixed. I would honestly pay a little extra for this kind of service, but the price was lower than I expected as well.

Mike was the name of the man who came to service two of my clocks. He was excellent. Very fair and…read morereasonably priced. I will definitely have my clocks serviced by them in the future and the guts replaced when needed. Highly recommended.

-The Crown Jewel Of Jewelry Stores-…read more This family owned jewelry store has it all. From a clean environment, a wide selection of jewelry, and a hospitable staff. You can tell that the employees here are passionate about their job and are more than willing to help you find a piece of jewelry that suites your needs. I came in here looking to buy an engagement ring for my now fiance. Like many young men, I had no idea what I was doing, but was quickly attended to by Donny Basch. He walked me through some of their display rings and was happy to answer any question (big or small) that I had. After a few moments browsing the selection, I inquired about getting a ring designed, as I had a few odd requests for the diamond and ring style. He then told me that they are able to make custom rings, designed to my fiance's tastes. After I had let him know a brief summary of what I was looking for, he told me that he would get back to me with some examples and we could refine the ring to be exactly what I wanted. Over the next several weeks, we spoke back and forth in order to finalize what I wanted. I did a final check-in with him in order to ensure that I'd receive the exact ring that I was picturing (a slightly obscure styled ring with a coffin cut, black diamond). Donny let me know a time that would be suitable to come in and get the ring, and when I arrived, it was ready and exactly what I had wanted. As for the payment, he stuck to the budget I had given him, so there was no surprises when it came to price. He even threw in a bottle of champagne for celebration. I had planned to get a black ring box, but Don Basch only had white and brown ring boxes, so he looked up a nearby store and gave me the SKU of a black ring box (something that he didn't need to do, but was much appreciated). This business has amazing customer service. I never felt pressured into something I couldn't pay for, or rushed through any process. The staff offered me something to drink during every visit. I honestly cannot say any bad things about the entire experience I had at Don Basch Jewelers. I highly recommend that you head to this location if you're looking for a ring, bracelet, necklace, watch, or anything else.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Nikki was very helpful. This is a family business. Custom art designs. One of a kind gifts…read more Personalized service!

I brought three Longines watches for repair, and these guys were absolutely great. They repaired…read morethe watches in about two weeks, and all are keeping good time. Very friendly service as well. Given that I took the watches to an expert in DC, and he was unable to help me, I'm very satisfied. I'll definitely be bringing watches to Woodbine in the future.

The owner has replaced several watch batteries for me and my husband over the last 3 years and the…read moreonly problem was the length of time to get our watches serviced. A few months ago my husband left several of OUR watches for battery replacement and one for a repair. Brandon said he had to order parts and would get back with my husband but never did. I finally called myself and he asked what specific watches were dropped off as if the name and phone number l gave him was inadequate. He stated he had a lot of orders and without a detailed description of EACH watch he couldn't possibly find our order. He said he couldn't find anything under our name ( although he never put me on hold to LOOK for our order) and then stated any items LEFT over 60 days were not his responsibility anyway! I then reminded him that we were waiting for a callback and he stated that couldn't possibly be true. He was extremely rude and unprofessional! Don't waste your time or energy at this business.

Store closed in 2017 and was opened under a new name and owner. From article on Cleveland.com :…read more SOLON, Ohio - Rinaldi Jewelry will close its doors Feb. 14, on Valentine's Day and is currently holding a going-out-of-business sale. No, it's not because owner John Rinaldi is breaking up with the Northeast Ohio market. "It's time," Rinaldi said. "I've been in the business for 50 years. People have been asking if I'm sick or if business is down, and it's none of those things. I'm looking forward to new projects. But, I don't know what those are yet." Link to article : https://www.cleveland.com/solon/2016/12/rinaldi_jewelry_to_close_but_l.html

Amazing one of a kind beautiful pieces! I highly recommend visiting and seeing everything they…read morehave! The owner is friendly and accommodating! You must stop in!

Very professional, friendly, knowledgeable & trustworthy. I brought a pendant that was my mother's…read morefor repair, a very large & delicate one. Chad did an excellent job restoring it! I am very happy that I found this place!

Sized a watch bracelet for me while I waited. Great service and company also fast. Great selection…read moreof jewelry and chains. I'll definitely be coming back.

I wish I could say my experience with Chester's was a good as everyone else's on Yelp…read more I took my watch in mid July and the first odd thing I experienced was his aggression when I refused his down payment system. He insists that all of his customers pay $50 before he even fixes the watch. His store is full to the brim with watches that have been fixed but never picked up. He blames it on customers I blame it on his poor communication and customer service. After waiting 2 and half months for him to fix a cracked crystal. He left a voicemail saying it was ready to pickup. It took me 6 calls, 3 voicemails, and two visits to his store before I could get a hold of him. When I finally was at the store to pickup my watch he went in a tirade because I didn't have the small slip of paper with me with the job number on it. The problem was simple and was solved when I suggested that he look up my name or phone number instead of the job number in his records. To cap all of this off, his rudeness throughout all of this process was constant. As a customer, I got the impression that he didn't care at all and that I was an inconvenience when I had been nothing but responsible and polite. I encourage anyone to go somewhere else.

I recently purchased...err attempted to purchase a Mother's Ring for my wife for Mothers Day. I…read moreplaced my order a month in advance. I was told I would receive a call when my item arrived in their store. I sat and waited and then continued to wait up until the day before Mother's Day when I finally had had enough. I called furious and demanded the manager to explain the situation for this. I was then informed that my order (which was placed a month ago) was never sent over to their manufacturer. I never got any call, never received any sort of heads up or anything. It became my responsibility to make sure their business was running properly. This is the worst experience I have ever had with any store. For $900, I would have expected a little courtesy from the store to keep me informed on my order. All they cared about was swiping my money. The Great Lakes Mall should be ashamed of themselves for allowing such criminals to rent a spot in their mall.

I came into Ashcroft and Oak to find my (now) fiance an engagement ring. I was beyond impressed…read more Carlie worked with me for over an hour not only helping me find a ring that was perfect for my girl but also taking the time to contact customer service and get me the best price and protection plan. She made multiple phone calls during the hour and I could tell she really wanted to do the best for me. I've come back on several occasions and the staff is so inviting every time. I will always shop for jewelry here!