I went to this jeweler shop hidden among other shops without appointment …read more I handed Steve a valuable watch that no jewelers in the Beachwood mall dared to touch or tried to open it to change the battery . He looked at it and tried and tried , took some time . He nicely told me , Just come back in an hour it will be ready . I came back and with a smile handed it to me with a new battery working as expected . Wonderful service , exceptional people . E. Rizkala, MD

I brought in an 18K ring that had a Tanzanite diamond with in. The ring was brand new and never…read moreworn. The total weight of the band without the stone was 2.6 grams. Total gold value is $209.00. per a website. The woman offered me $50.00 and when I questioned the amount, she said that it was per their formula. 25% of actual value. What a profit!

Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old…read morepocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve.

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good…read moreprices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store.

Great watch repair and very fair price. Will go back whenever I need jewelry. The people are very…read moreknowledgeable.

I will not go anywhere else! Top notch when it comes to customer satisfaction and the simple…read morecomfort of trusting them !

Amazing staff and jewelry!!!! Excellent value! Recommend highly!!! Staff are very knowledgeable,…read moreprofessional, courteous and friendly!!!! Jewelry is high quality and thoughtfully designed!!!!

I referred my son to Rachel and Barb and he reports receiving exceptional services. He reports…read morethey listened well, explained terms in a layman's way and made him feel welcome. Best of all his now fiance lives the ring!

I stumbled across this shop recently, and I was very impressed with the product selection and…read morefriendly service. They offer a wide range of styles, sizes, and materials as well as basic tools for beading. They carry wooden needle cases which I had struggled to find last year. There is convenient free parking in front. Highly recommend!

I've been to this bead shop on multiple occasions and always find everything I need, plus things I…read moredidn't know I needed. They also feature local bead artists and designers. They also offer jewelry making classes. Love this shop and highly recommend to everyone.

Great selection and great prices! I will definitely be back! My mother was also very impressed with…read morethe selection and quality!

From the owner: Established in 1993, Mentor Jewelry and Loan is a specialty pawnshop, and specialized only in…read morejewelry and coins. We make loans and purchase jewelry, gold, silver diamonds, watches, coins, currency. We also have retail jewelry & Coins, and offer jewelry repair.

Very honest, excellent work! Went in with my late mother's diamond on a referral to pick out a new…read moremounting for my wife and found one that I liked. The owner asked if I would like to have it set today. Then he asked if I would like to watch him set it in the ring since we hadn't worked together previously. No one would have done that elsewhere, as I had asked other jewelers and they all said no. As he worked on it he explained every step to me. They are very skilled jewelers. Watching the owner set my mom's diamond has given me the confidence to recommend them to everyone I know. I will certainly be back and won't go anywhere else for my jewelry. BTW, they have moved to Highland Heights, Ohio, but have the same phone number. It's only 10 minutes form the old location on Mentor Avenue

I made a purchase online of "Preloved Pandora Shimmering Open Bangle End Caps" where all the…read moreproduct photos showed four Pandora end caps. I was surprised to be shipped only one item. It was very easy to miss the product description the way the product page is set up on the mobile version of the website: the description is below the buy button and not visible unless you scroll all the way to the bottom of the page. The title is "Preloved Pandora Shimmering Open Bangle End Caps," not "Cap," implying the listing is for more than one cap. All of the product photos display 4 caps. You can buy a pair of these caps in new condition for $50 elsewhere, and pre-owned for less than that. Based on the title, photo and price for the listing for this item, I expected to receive the 4 pre-loved Pandora end caps pictured. The listing page for this item does NOT state that this is "estate jewelry" or not returnable. I believe most visitors to this website, like myself, come from a search engine after finding an item they are interested in and would never have a reason to navigate to the pre-loved Pandora page which lists additional terms of sale!! Item-specific terms of sale should be on the product page or easily accessible from the product page. I did read the terms and conditions link from the bottom of the product page, and nowhere on that terms and conditions does it say that Pandora, or for that matter, Estate pieces, are not returnable. On the return policy page, it does say "we do not accept returns on items purchased during promotions or sales," however, I believe an exception should be made in this case because the listing was misleading. The product photo should have ONE end cap and the title should read "Preloved Pandora Shimmering Open Bangle End Cap". I would like to return this product and receive a refund, but have been refused by the shop both times I asked. They said: "It's stated in multiple places on our website that we don't accept returns on any estate pieces, which by definition is any pre-owned jewelry. The return policy states both this and the fact we also don't accept returns or exchanges on pieces that are in a sale or promotion - which Pandora is and is tagged as such." Keep in mind this is for a $38 order. I definitely would not recommend this shop.

I ordered a Lola necklace from Lola and found out that it was sold out. I found it on this…read morewebsite,ordered it and found out it was also sold out here. The communication and customer service was outstanding! I was contacted immediately and was advised that the item was due to be in stock In June. I had ordered it for Mother's Day and I advised Victoria that I would wait as I had no other alternative. I was on the wait list at LoLa and was able to get it on Lola and was offered a prompt, full refund. I felt bad that I was walking away from a business that was so customer service oriented but the timing just didn't work. I hope to be a customer in the future as your efforts will certainly have me looking at you website the next time I am looking for items for my wife. Thank you