I went to this jeweler shop hidden among other shops without appointment …read more I handed Steve a valuable watch that no jewelers in the Beachwood mall dared to touch or tried to open it to change the battery . He looked at it and tried and tried , took some time . He nicely told me , Just come back in an hour it will be ready . I came back and with a smile handed it to me with a new battery working as expected . Wonderful service , exceptional people . E. Rizkala, MD

I brought in an 18K ring that had a Tanzanite diamond with in. The ring was brand new and never…read moreworn. The total weight of the band without the stone was 2.6 grams. Total gold value is $209.00. per a website. The woman offered me $50.00 and when I questioned the amount, she said that it was per their formula. 25% of actual value. What a profit!

I broke the arm spring on my $900 prescription glasses. My eye doctor said they couldn't be fixed…read moreand I had to buy a new pair. I found the "Eyeglass Doctor" online and the reviews convinced me to stop in. They assured me they could fix them and quoted me $82 w/tax. It was a bit more that I expected but still less than 10% of what new glasses cost. The only bummer was the wait. I was told three weeks at dropoff because of a backlog of repairs, but my claim check said five weeks. Since I had a backup pair to wear I decided to wait, plus I figured they must be doing good work if they're so busy. The wait was worth it - the repair was very well done and my glasses fit great again. I would absolutely use them again and you should too.

Well the price was right, however it's the customer service woman RuthAnn, she was exceptional ,…read moregoing above and beyond to help me. I was waiting for the Jeweler and I told RuthAnn that I would go to Goodwill thrift (which was next door) to wait& come back in 20 mins . Soon RuthAnn came to the store to tell me my watch was finished. I was surprised and appreciative of the news. Young's Jewelry is my place when I come back to Ohio for a visit, and Recommend Highly!

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Amazing! The staff are very knowledgeable, helpful and friendly! No need to look anywhere else!read more

Since we have been getting our Ethan Allen wall clock serviced by Suburban the service has been…read moreimpeccable! This includes cabinet repair to mechanical repair!

Our beehive clock was completely overhauled professionally by Suburban Clock and Repair in 2023…read more Recently the gong stopped working and we took it to them. Each person looking at it was very nice, and Mark was successful in getting the gong working again while we were there! We appreciated their kindness very much.

Could not recommend Olivia and the team at Kleinhenz enough. She made everything for my fiancé and…read moreI incredibly easy, plus she is funny and very easy to get along with. Not once did I feel pressured into buying anything like other big name jewelry stores have done with us in the past. For anyone looking to get rings for their big day, walk into this store and ask for Olivia, you will not regret it.

I would not come here for repairs. We bought our platinum wedding set here and they quoted the…read morerepair of a crack and prongs at $1800. We went to another jeweler recommended by a friend and they checked it thoroughly, showed us the damage under a kind of microscope and fixed the ring, including the crack and prongs for $300.

As someone who is new to the area, I relied on Yelp to help me find a locally owned jewelry shop,…read morethat specializes in the restoration and repair of watches. I needed a new band put on an old watch, and certainly expected to pay for the service. Norm did the work right then and there, to my delight. While I waited, Mary cleaned two pieces of jewelry for me, and explained to keep silver from tarnishing. When both were done, there was no charge for the services! I was astounded, truly, by both the expertise of the work, and the genuine kindness of the people that work there. I am excited to return, to treat myself; the jewelry on display was beautiful and unique. Highly recommend this business for anyone needing expert and friendly jewelry/watch services.

Great place to get jewelry repaired. Five star quality work! Very quick turnaround on my repair. A…read morenational jewelry store chain referred me to them because they could not do the repair. Fair price too.

I am not sure who we worked with but from the moment I made the first call to see if there was a…read morevery particular watch in stock from the last time we went in, the customer service, the exceptional cleanliness and professionalism was outstanding. Although THEY didn't have the particular watch (very sought after and popular watch at the moment), they continued to help us size the bracelet at multiple times, not because they messed up the sizing but a new watch comes with getting used to it. Thank you for your help!

Always have a great experience at Alson. Becky is a very helpful and never seems to be in a rush,…read morewhich I appreciate. I have purchased a handful of items from Alson and I am extremely satisfied with all of them. I look forward for the opportunity to purchase my next watch from them.

In the search for the perfect engagement ring, the list of options is virtually endless. This is a…read morevery overwhelming feeling when you have no prior experience buying jewelry. Needless to say I was a little overwhelmed and guarded when it came to the whole experience. This all ended the day I was referred to The Cleveland Jewelry Exchange. The second I walked in I was greeted by Larry who actually opened the door for me. I proceeded to explain my predicament and he proceeding to not sell me but instead educate. He pulled out his 4 C's Chart and even gave me a Diamond Loupe! He then encouraged me to go to other stores to compare quality and styles knowing that he could provide the best product for the best price. After a couple weeks of searching I found the perfect ring and went back to see Larry. He was able to make the exact same ring with a FAR BETTER quality diamond for much less than all others. I was able to get exactly what I wanted for the budget that I was staying within. Larry single handedly made this an enjoyable experience. During the proposal the girlfriend didn't have a choice but to say yes after showing her a ring like that! Not only will I be recommending everyone I know to Larry but I am also a customer for life! Thanks Larry for everything!

I had a terrible experience i came in with some Jewelry. I was giving when my grand father passed…read more I just wanted to see if it was real. He instantly goes this sh** is fake. I was like ok. Can u tell me a lil more because is says it 14k Italy on it. Refuse to answer questions cust at me. Then just said im done and walked away. I wasn't even in the store 2mins. Iv never been so disrespected in a place of busy in my life. Never trust the guy you see in the commercial. Extremely rude and disrespectful. This site won't let me give it zero stars but if i could I would. Conduct your self better.

I brought my watch in to have a battery replaced and they called to tell me that the chronograph on…read morethe watch was not functioning. I came in to pick up the watch with at least a new battery in it and because they couldn't get the chronograph to work they replaced the battery but didn't charge me for it and would not take any money. In other words on the house for the battery. That was a very pleasant surprise and won't be forgotten when I'll be in the market to purchase something nice for myself for my wife who by the way is a customer of theirs.

The best jeweler! They recreated a ring that I got some years ago. That was very sentimental to me…read more Great people