As someone who is new to the area, I relied on Yelp to help me find a locally owned jewelry shop, that specializes in the restoration and repair of watches. I needed a new band put on an old watch, and certainly expected to pay for the service. Norm did the work right then and there, to my delight. While I waited, Mary cleaned two pieces of jewelry for me, and explained to keep silver from tarnishing. When both were done, there was no charge for the services! I was astounded, truly, by both the expertise of the work, and the genuine kindness of the people that work there. I am excited to return, to treat myself; the jewelry on display was beautiful and unique. Highly recommend this business for anyone needing expert and friendly jewelry/watch services. read more

Great place to get jewelry repaired. Five star quality work! Very quick turnaround on my repair. A national jewelry store chain referred me to them because they could not do the repair. Fair price too. read more

Five stars on this company. I brought in two watches. The one watch just needed a battery. My other watch needed to be repaired. I had taken my watch to a major clock and repair business in the Berea, Ohio area. For years they replaced my battery and pins in the band, always telling me that its not the pins, but the hole had widen and it will keep falling out. The last time they did not put the battery in right and bent the hour hand. I thought my favorite expensive watch was broke. My wife new how much I like my watch and for christmas bought me an expensive watch. I liked it but liked my old watch more. I called the jewelry shop and they informed me about Basch's repair business. It turned out the reason my watch was not working correctly, is the hour hand was bent when the other store put in the last battery (young know it all man). Basch's watch repair expert realized there was a broken pin stuck in the pin hole, and unbent the hour hand. Watch looks and works like the day I bought it ten years ago. I WILL NEVER GO ANY WHERE ELSE TO GET MY WATCHES FIXED OR EVEN A SIMPLY BATTERY, THAT IS NOT ALWAYS SIMPLE. Thank you so much!!!!!!!!!! read more

I took my watch in for repair before Christmas to Basch's. My watch had a pusher that popped out and I spoke to Norm about fixing it. They were very nice about it and told me they would get it back after the holidays. They get it done in a timely manner. I went on a business trip the following week to another time zone, and when I go to change the hour the dial comes out of the watch on the plane. I store the piece and the stem snapped. I took it back to Basch's and spoke to Norm about the bad repair job. He takes the watch and seemed to be put out and like it was my fault. They take the watch and didn't give me an estimated time to fix. I called 3 weeks later and they seemed angry that I was calling. The lady said they don't know when it will be fixed. Almost 2 months later I get the watch and they had the audacity to charge me for the repair that they messed up. Never got a sorry or anything. They had my watch for over 2.5 months. Other people had good experiences. This was mine. They never apologized for the poor work and were fairly rude to me. read more

Basch's Moment In Time - The stem popped out when it never had before - Watches Near Me - North Olmsted, Ohio

The entire team is friendly and caring, excellent customer service with a smile. Mary Brown took care of my family and I and we will be forever grateful! See you soon Basch's Moment in Time. read more

A great place for fine jewelry, watches and watch and clock repair. I've been coming here for years. Friendly staff. Nice selection of vintage and modern watches. This is probably the only place in Northern Ohio I would trust to service watches and clocks include all high end brands. Great jewelry selection for the holidays too. read more

Basch's Moment In Time - Watches Near Me - North Olmsted, Ohio

They fixed my husbands watch for free thank you for the kind service there are also some cool watches and grandfather clocks inside.

Having taken our Ansonia pendulum clock to the other clock repair company repeatedly, and it still not working, we brought it to Basch's as a last resort after it not working for years. Not only is it fixed, it seemed to take two seconds and they didn't even charge us. This will be our clock repair shop from now on. Can't thank you enough! read more

Called before stopping in and was very impressed with the help I received on the phone. Went in for a watch pin and was in and out in less than five minutes. Extremely helpful and didn't try to sell me anything. Very nice selection, though. Very friendly people. Definitely worth stopping by. read more

Review for walk-in inquiry for watch service. Norm was very knowledgeable and explained what he thought was wrong with my watch. Unfortunately his service fee is $350 to take the watch apart to diagnose the issue with the pin wheel. I appreciate his time and will be back if the watch is not covered under warranty. read more

Basch's Moment In Time - Watches Near Me - North Olmsted, Ohio

Amazing customer service! I stopped in to have my husbands watch looked at because it had stopped working. Mary took care of me & was wonderful. She insisted on cleaning my wedding ring while the watch was being checked out which was so sweet. She was very upfront about the process on how they would attempt to charge the watch first (free of charge)& then next step would be to change the capacitor which was $48. Luckily the watch just needed a good charge. When I came to pick the watch up a few days later, Mary remembered me & offered to clean my ring again. We will definitely be coming to Basch's Moment in Time for any future jewelry needs. read more

Norm is THE MAN!!! A true craftsman that takes pride in his work. Took the time to explain the issue with my watch and all that was done to get it working better than when it was new. Highly recommended. My favorite watch is keeping perfect time. Thanks Basch's read more

I had two very special watches which were in sad condition. A beautiful beloved Bulova and an Elgin pocket watch, both family heirlooms. Both needed extensive repair and cleaning. I could not be more pleased with the results. Both are beautiful and working as they should. From time to time I will take the Bulova back for a tuneup (I gave the Elgin to a family member). And each time they do great work. If you have an important timepiece that need repair this is the only place to take it. No disappointment here. Plus the staff is super friendly and knowledgeable. A+++++++++ read more

I had an awful experience with Norm Basch and his shop. I took my vintage Tudor Submariner watch bracelet in because the folded link was damaged. I asked the girl at the front desk if it could be replaced with my spare undamaged link. Without allowing me to speak with the watchmaker, she takes it to the back. Instead of replacing the link, they add the link. The girl at the front apologizes to me and I ask them to please remove the correct link, but in the process the spare link which was undamaged is now damaged. I realize these old folded links are difficult to adjust, but the lack of communication was frustrating. When I asked to speak to the watchmaker, Norm Basch comes out and gives me a condescending lecture about what they did and argues with me about what just happened (I'm pretty sure he was not even the one who initially worked on the bracelet). He tries to fix it, but is unsuccessful. I try to explain to him what just happened but he argues with me more. Then he just walks away without saying anything. Then the girl at the front begins to start charging me for the damage they did to my watch bracelet. After she saw how astounded I was, she didn't charge me. Now I'm left with a damaged vintage watch bracelet which will be difficult and costly to replace. Needless to say, I won't be returning. read more

The ONLY and I do mean ONLY place to take watches into for repair. I have a nice watch collection and have tried many places. They are straight up with you, honest and very pleasant. The lady who greets you is awesome, friendly and a sweetheart. If you need and appreciate good honest service from people who genuinely care, I Highly recommend this place!!! They also have a very nice watch selection at very fair and reasonable prices... read more

I had a great retail experience at Basch's Moment in Time. I needed battery replacements and jewelry repairs. Did I leave my items for future pick-up? Not a chance. They fixed everything on the spot while our rings were being cleaned! Oh the joy of going to a jewelry store that does in-house repairs! If that wasn't enough, Mary and Norm were incredibly nice and knowledgeable. I've found a great jewelry store! (I'm not related! First time customer) read more

I had a diamond ring repaired at this location which cost my a little under $300.00. Placed the ring in my safe for a year. I started wearing it 6 months later the diamond they repaired came off and I was unable to locate it. I know there is nothing I can do as I didn't wear the ring in over a year. Just wanted to make people aware not to make the same mistake I did!! Beware read more

Myself & my husband have used Basch's for every time we want jewelry or watches fixed. The prices are more than fair & they are so helpful with everything really taking the time with you. You are even able to design your jewelry & they will make it happen. We will be recommending Basch's to everyone. read more

Unparalleled old fashioned customer service. These guys are old world craftsmen. Fully trusted them to mount an heirloom diamond on a mount I had purchased elsewhere. They have renewed and repaired many very valuable watches for me. They can fix almost any watch issue. Great selection of new and used timepieces also. read more

excellent customer service!! fast repair of my wall clock at a very reasonable price!!

Kind of amazed by the entitlement in some of these reviews. Norm and his team are professionals, offering jewelry sales as well as the specialized service of watch repair. Everyone here is wonderful, and Norm does quality work. read more

After letting my watch gather dust for months, I finally went out to get the batteries replaced. I didn't want to go to one of the places in the mall, so I hit up Google and found these guys. Super friendly staff and they had me back up and running in about 5 minutes. I nosed around while they were working on my watch and they had a pretty interesting selection of old pocket watches, jewelry and clocks in the store. It also looked like they have a pretty sizable workshop area in the back to do repairs. The only reason I'm not doing a full five stars is because I don't know enough about clocks/watches to speak intelligently on the subject. Since all I needed was a battery I can't really speak to anything else. I can say that my experience was great and whenever I need a new battery, or if I ever need repairs, this is the first place I'll be coming back to! read more

Great business. Very reasonably priced for battery replacement and fast. Really fast. I got 4 batteries replaced in 5 minutes. I left two for repair. read more

Excellent craftsmanship, very speedy and friendly! I prefer them over a commercial chain any day!

Got a watch band repaired, Friendly and fast. The watch dog knows tricks!

Love this place! Not only is it the place for watches, but the custom jewelry designs are amazing! They are friendly and knowledgeable on watches like no one else! I highly recommend Basch's! Wish I could give them more than 5 stars! read more

I always go to Basch's for my jewelry and watch repair needs. The staff is extremely friendly and goes out of their way to get to know you. The inventory is full of very unique watches, clocks, fine, and fashion jewelry. There is even a dog who is in there frequently and he is the sweetest! Highly recommended. read more

I read the reviews before going there and they lived up to the 5 star rating, thanks Mary for the quick, affordable service on the repair of my watches. read more

We have used them twice and each time service was fast and done right. Replaced the crystal on my Movado watch. I would trust them with any high end watch you have. While waiting for a quick battery replacement on our last visit they cleaned my wife's ring with out being asked. The chain stores could use a lesson from them. Guess where our next jewelry purchase will be. read more

I will never patron this "jewelry" establishment again. I brought a watch in for repair and waited two weeks without a status update or phone call. When I called them, they informed me that absolutely no progress had been made, and that they were still trying to find the part to the watch. Really? Two weeks without any sort of status update? I found them hideously unprofessional and rude. They didn't apologize for the wait, or for not giving me a call to tell me two weeks had gone by without ANY progress. When I told them I wanted to come in to retrieve the watch, they were rude. Sorry, but last I checked the customer should be served. I will NEVER go back to Basch's again, and I wouldn't recommend any potential new business to step foot inside. read more