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Basch's Moment In Time

4.4 (30 reviews)
Closed 10:00 am - 5:30 pm
Updated 1 month ago

Services - Basch's Moment In Time

Jewelry cleaning

Jewelry repair

Watch cleaning

3 More Services

Watch part repair

Watch part replacement

Watch seal testing

Basch's Moment In Time Photos

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Recommended Reviews - Basch's Moment In Time

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Reviews With Photos

The stem popped out when it never had before
Neal P.

I took my watch in for repair before Christmas to Basch's. My watch had a pusher that popped out and I spoke to Norm about fixing it. They were very nice about it and told me they would get it back after the holidays. They get it done in a timely manner. I went on a business trip the following week to another time zone, and when I go to change the hour the dial comes out of the watch on the plane. I store the piece and the stem snapped. I took it back to Basch's and spoke to Norm about the bad repair job. He takes the watch and seemed to be put out and like it was my fault. They take the watch and didn't give me an estimated time to fix. I called 3 weeks later and they seemed angry that I was calling. The lady said they don't know when it will be fixed. Almost 2 months later I get the watch and they had the audacity to charge me for the repair that they messed up. Never got a sorry or anything. They had my watch for over 2.5 months. Other people had good experiences. This was mine. They never apologized for the poor work and were fairly rude to me.

Chris K.

A great place for fine jewelry, watches and watch and clock repair. I've been coming here for years. Friendly staff. Nice selection of vintage and modern watches. This is probably the only place in Northern Ohio I would trust to service watches and clocks include all high end brands. Great jewelry selection for the holidays too.

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5 months ago

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1 year ago

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2 years ago

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7 years ago

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5 years ago

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2 years ago

They fixed my husbands watch for free thank you for the kind service there are also some cool watches and grandfather clocks inside.

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14 years ago

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5 years ago

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8 years ago

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7 years ago

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4 years ago

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4 years ago

excellent customer service!! fast repair of my wall clock at a very reasonable price!!

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11 years ago

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10 years ago

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6 years ago

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8 years ago

Excellent craftsmanship, very speedy and friendly! I prefer them over a commercial chain any day!

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14 years ago

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11 years ago

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9 years ago

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14 years ago

Got a watch band repaired, Friendly and fast. The watch dog knows tricks!

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13 years ago

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10 years ago

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Review Highlights - Basch's Moment In Time

Norm and his team are professionals, offering jewelry sales as well as the specialized service of watch repair.

Mentioned in 5 reviews

Read more highlights

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Stadler's Jewelry - Rose Gold Verragio Engagement ring by Stadlers Jewelry

Stadler's Jewelry

(16 reviews)

$$$

I take all my repairs. Very affordable and they are professional, knowledgeable, friendly and…read moregreat customer service.

I have been patronizing this business for decades. I stopped in for a battery replacement for my…read morewatch, and to have the band adjusted. It was adjusted free of charge. I came back about a month later to have it re-adjusted, and it was taken care of, again, as a complimentary service. I came back again several months later for a re-adjustment , and a different sales rep. was present. When I asked to have the adjustment, He looked at me almost like I was an intruder, and then my watch, and then said in a blunt and somewhat intimidating way "twenty dollars". I said it was taken care of free of charge last time, and he said " No. We don't do that. We don't even carry that brand . It's twenty dollars". I was quite surprised at the attitude of this person, and asked to talk to management. He said " OK, but he'll just tell you the same thing". So, a fella with grey hair came out from the back room with the meanest and nastiest look on his face, and a glare in his eyes that made me wonder if he was all right. He also told me, in an extremely angry and intimidating way ,"We don't do that!". I told him that it was already adjusted two times this year, complimentary, and he said, "No it wasn't!", and then I said, calmly, "Yes, it was." He asked when, and I told him , and again , he said "No it wasn't!". Then he asked who the sales rep. was, and when I described the person , he said angrily, " That's my NEPHEW!". WOW!! OK, well, I didn't come here to argue, so I wished him well, and stopped in to a local competitor, where they happily adjusted the band free of charge. It really helps to be courteous to people. Now, I have a new jeweler to give my business to. Geez. If only I could give a -0 rating. 1 star is just to generous. I live in the same neighborhood. There's a good reason his parking lot is usually empty. Thoughts of retirement should definitely be given high priority here.

Basch's Moment In Time - watches - Updated May 2026

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