Update after lease ended: The Westgate team was lovely while I was a client: friendly, helpful,…read morehonest, and responsive. Moving in and out of a place is a challenge, to say the least, but they made the process as smooth as possible. Thank you! Just after moving in: My Westgate representative Keri was a superb, informed, patient, and pleasant shepherd through my first rental experience in decades.

I submitted my application through their website as suggested on Zillow. I Submitted my…read moreconfidential paper work, paid $50 for the application and never heard from anyone. Never again. Just paid $50 for nothing not even a courtesy phone call stating property has been rented.

As a board member of my HOA, I was quite displeased (for a plethora of reasons) with our former…read moremanagement company. After spending a few months reviewing various options, we landed on Steward Property and have been quite happy. Though all property management (and HOA!) business moves a little slower than I would like, that's just par for the course and not indicative of Steward Property. Do we have unhappy homeowners? Of course! They are now being held accountable by Steward, something that never occurred with our previous management company. I would not hesitate to recommend Steward Property to other HOA's.

12/4/25 The owner of Steward Property responds to the negative reviews right away, but only to deny…read moreprovable facts of mostly non-responses and lack of action, plus broken promises over many years by employees of the company. Negative reviews = same day response with nothing but denial. Actual concern or action over many years = almost none. Do you see a pattern here?

This agency is possibly the textbook definition of smoke and mirrors. Have spent the better part…read moreof the last two months sending them requests for information only to receive zero responses. It's as if they simply do not exist. I literally ended up driving by in person to the ones I was interested in, only to find out they are actually not for rent as advertised. Shady practices clearly meant to force applications which collect non refundable fees. Avoid!

Last thing to add: After my lease was not renewed because I advocated to have the HVAC fixed given…read morethat it stopped working properly, I received a phone call from an HVAC company stating that they needed access to the office because they needed to repair the HVAC. I told them I was no longer a tenant in the building. The problem here is that I was told repeatedly there was no problem with the HVAC, even though I had notified the property management multiple times and was essentially brushed off. Now, after I'm gone, they realize it does actually need to be repaired and, based on what I can only assume is their incompetence, have the HVAC company contact me to arrange to fix it. Utterly ridiculous. Avoid. At. All. Costs.

This company is now owned by Pure Property Management. I would strongly recommend that they do not…read moremanage your property or that anyone rents a property they manage. Extremely disrespectful and inconsiderate of peoples time. Poor communication and unprofessional. Truly a shame.

I hate to say we had a terrible experience with the Mahoney Davison company, specifically with the…read moreowner, Kerry. And, if you are a owner/landlord and actually care about your property, I would strongly advise against using their property management company. As owners of a house in the area, we sought a property management for our house that we were already leasing to tenants. At first I liked Kerry's forthright and stern approach when talking to her but, once we signed on to use their company, she became so awful to us. The way she would communicate with us (email and phone) was flat out rude. Interestingly enough, the person who I had the most communication with was young Sarah. She was the opposite of Kerry: kind, friendly and tried to be as helpful as possible. Perhaps she should run the company? My biggest complaint with Kerry? Over the holidays, our tenant has complained that our nice/new bamboo floor was peaking/buckling. An appropriate response would be to send a plumber to check for leaks, get quotes on repair, get the owners aware and involved. No. Kerry actually was hardly aware of us having MAJOR floor problems until the tenants moved out. Then she was full of ideas (see photo of screen shot). The "floor guy" they sent out didn't know what was causing the peaking (guessed install) and, after that, he stopped working for Mahoney. They never bothered to follow up with anyone else or a plumber. Bottom line, we paid them a lot of money every month to watch out for our property and they absolutely did not do that. I'm not saying our floor problem was directly Kerry's or the company's fault but she sure didn't care what was going on over in our house. We were over 400 miles away and we paid them to watch over our house and we strongly feel that was not on Kerry's agenda. Oh, and walk through and reviewing the property upon the tenant's vacating? Forget it, not Kerry's problem! Kerry, after a year, I see that you just commented on my review. I'm sure my review of your business, in a public forum, was disheartening as YELP was not a thing in the 80s, 90s, etc. and you could run your business without such bad publicity. As all my reviews are, this review was honest and based on MY experience. You knew what you were getting into and gladly accepted a generous portion of rent every month to manage our property. Our tenants continued to contact us and even complained about you to us. Your communication with us was rude and abrupt. You wouldn't even conduct a walk through at the end after all the money you took from us. The floor debacle (lack of attention devoted to it) was the last straw for us. I hope that you turned our experience with you into an invaluable learning experience. Good luck.

I employed Bonnie Merrill for several years as a real estate manager…read more It is very difficult for a small landlord (one or two units) to manage all the legal, business-related, and maintenance-related problems. Bonnie handled all of that, and superbly.

Larry Parks Realty is AWESOME. BONNIE Parks-Merrill is AMAZING. She is so helpful, patient, and…read moreINCREDIBLY KNOWLEDGABLE on every step of the escrow process. It was our first time buying a home, so we had so many questions and concerns, and Bonnie went above and beyond to take care of us. She was so patient, and answered every question that we had. She kept track of all the escrow deadlines, so we never missed anything. She's LOCAL, having grown up in Petaluma, so she really knows the area. Also, she's been in the real estate business since something like 1979. Having benefitted from Bonnie's real estate experience, we now realize how important it is to go with someone local, who has years and years of experience. Every day, we woke up, saying, "We are SO thankful that we found Bonnie." So, if you're looking for a great house-buying experience, and you want all your questions answered, go see Bonnie. You'll love her like we do ! Deb

Jessica was our property manager in Petaluma for over 2 years. She was prompt and professional when…read morehandling any issues that came up!

Jessica Yau and her team at MRM delivered rental services far exceeding our expectations!!…read moreMoreover, the bookkeeping reports were spot on, very clear and satisfied our CPA. In addition the staff at MRM is both trustworthy and professional in addressing any and all rental issues. Truly the best. Craig K.

Holland was courteous, through, detailed and kind. He represented the landlord, yet always made…read moresure to be available for our questions. He had paperwork prepared, did a point by point walk through and made the process as seamless. High marks for Stepwise!

Difficult getting fair practice for parking issues in large complex in Santa Rosa. BSP sides with…read morenew company who takes over parking spaces (marked by BSP) and then use visitor spaces as well as unmarked spaces. Leasees who have been there for years are given too few spaces in the furthest area in tight parking spaces.