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Basin Street Properties

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Basin Street Properties

Property management

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10 years ago

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PURE Property Management of California - HOME

PURE Property Management of California

(96 reviews)

This company is now owned by Pure Property Management. I would strongly recommend that they do not…read moremanage your property or that anyone rents a property they manage. Extremely disrespectful and inconsiderate of peoples time. Poor communication and unprofessional. Truly a shame.

I hate to say we had a terrible experience with the Mahoney Davison company, specifically with the…read moreowner, Kerry. And, if you are a owner/landlord and actually care about your property, I would strongly advise against using their property management company. As owners of a house in the area, we sought a property management for our house that we were already leasing to tenants. At first I liked Kerry's forthright and stern approach when talking to her but, once we signed on to use their company, she became so awful to us. The way she would communicate with us (email and phone) was flat out rude. Interestingly enough, the person who I had the most communication with was young Sarah. She was the opposite of Kerry: kind, friendly and tried to be as helpful as possible. Perhaps she should run the company? My biggest complaint with Kerry? Over the holidays, our tenant has complained that our nice/new bamboo floor was peaking/buckling. An appropriate response would be to send a plumber to check for leaks, get quotes on repair, get the owners aware and involved. No. Kerry actually was hardly aware of us having MAJOR floor problems until the tenants moved out. Then she was full of ideas (see photo of screen shot). The "floor guy" they sent out didn't know what was causing the peaking (guessed install) and, after that, he stopped working for Mahoney. They never bothered to follow up with anyone else or a plumber. Bottom line, we paid them a lot of money every month to watch out for our property and they absolutely did not do that. I'm not saying our floor problem was directly Kerry's or the company's fault but she sure didn't care what was going on over in our house. We were over 400 miles away and we paid them to watch over our house and we strongly feel that was not on Kerry's agenda. Oh, and walk through and reviewing the property upon the tenant's vacating? Forget it, not Kerry's problem! Kerry, after a year, I see that you just commented on my review. I'm sure my review of your business, in a public forum, was disheartening as YELP was not a thing in the 80s, 90s, etc. and you could run your business without such bad publicity. As all my reviews are, this review was honest and based on MY experience. You knew what you were getting into and gladly accepted a generous portion of rent every month to manage our property. Our tenants continued to contact us and even complained about you to us. Your communication with us was rude and abrupt. You wouldn't even conduct a walk through at the end after all the money you took from us. The floor debacle (lack of attention devoted to it) was the last straw for us. I hope that you turned our experience with you into an invaluable learning experience. Good luck.

Basin Street Properties - propertymgmt - Updated May 2026

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