Would recommend ANY other realtor/realty company. Wish I could give a score lower than one star.
We were to take possession approx. 6 weeks after closing to give the previous owner time to clear his things. At the time we offered more time, if needed. All anyone needed was contact and ask. It was never asked for. We tried to contact the agent multiple times to make sure this date was good as we wanted to schedule cleaners/transfer of utilities/internet. By the time we heard back (usually several days later, if at all) the cleaners were booked for other times so we were forced to go back to the agent what dates/dates would. We received no response. This pattern continued for weeks. When we called to confirm the turnover/possession so we could take vacation days, we did not hear back until the morning of that date and only by a quick text. By that time, we took a chance as we had already taken the time off work. What we found was the 83 year older working himself to death trying to get everything cleaned because he also been ghosted from the agent and did not have our contact information. He even tried calling the Keller Williams offices and they told him they did not have any contact for us. So we have a house that we can't take full passion of and an agent/agency doesn't communicate or support either the buyer or seller.
Seriously, find another agent to represent either for the seller or buyer who is capable of behaving in a professional manner. Based on our experience, this is not that agency. They are horrible from the agents from the CEO. read more