Dr. Potanos is a fantastic surgeon, but first and foremost, she's an extraordinary human being. Her…read moreskill and passion, as well as her bedside manner, are second to none! Dr. Potanos was a godsend. I will be forever in her debt. Thank you, Dr. Potanos.

Dr. Potanos saved my life after a surgery gone wrong at a different hospital. I was rushed by EMS…read moreto Resurrection Hospital. Fortunately Dr. Potanos was still at the hospital when the ambulance arrived. She has an excellent down to earth bedside manner. She truly cares about people. She's truly an Instrument of God. Thank God she was at the right place at the right time! I am totally grateful for her & her dedication to what she does. I am truly humbled by her gift of saving lives.

Dr. Brian McCall is an excellent surgeon! My mom's both knees were a disaster; her legs were…read morecrooked, and She could not walk without limping. It's less than 2.5 months since the right knee surgery, and her leg is straight and no more limping. Today, she had the left knee surgery and She has the best care from Dr. Brian McCall and his team. -- I have nothing but superlatives to describe her expierence with him. From the minute she awoke after the surgery She felt there was hope for a normal life -- Thank you so much!

What exactly does a 77 yr. old woman in excruciating pain from 2 hard falls within the past 2…read moreweeks, do when her doctor sends her to see Dr. Brian McCall due to her injuries and pain, and Dr. McCall's receptionists tell her to pay $350 in order to be put on the walk-in waiting list, because my Medicare is suspended I used my Medicare several times in the last dew days, so I knew this had to be a mistake. My doctor , Dr Thomas Shoenhofen sent me to Dr. McCall due to the severeness of the injuries caused by the falls. I made an appointment for the first available time nevertheless, the pain, swelling, numbness , tingling and color changes prompted me to ask to be seen by Dr. McCall as a "Walk-In", which is offered to patients unable to wait for an appointment. I was shocked, when the receptionist demanded I pay $350 in order to be put on Dr. McCall's waiting list, because she claimed my Medicare was suspended. I was not only humiliated and embarrassed by the receptionists ( there were 2 of them)., but also spoken to rudely and with no empathy whatsoever in front of a room full of waiting patients. I had no choice but to pay the money because of all the pain, etc. After paying the $350 on my Visa Nordstrom Credit Card and waiting more than 2 and a half hours, Dr McCall did nothing but look at mt leg and say there was nothing he could do to help. He asked if I had a wrap at home my reply was "no". He then wrapped the leg and said to see him in 2 weeks " But only if my leg was not better. We don't need to just visit" I then mentioned to him about the unprofessionalism of his receptionists. He stated " Isn't it nice to be able to be seen by the doctor as a walk-in? You're money will be refunded". Upon leaving, I was told by the receptionist that it was too late to reverse th

My neurologist asked me bring my medical records on my next visit. I entered the records room to a…read morelovely lady and a nice greeting. Tina was very sweet and informative. I am an elderly woman and she took the time to explain what I needed to do. Thank you Tina

The hospital is great most staff are very professional and friendly! However, your staff in…read moreentrance #4 the cashiers and registration department needs improvement! Every time I go to pay a bill it seems like nobody in that department wants to be there. As I walk in on some occasions to pay a bill for services and sessions. I always get the run around saying that the person is on lunch, or the gentleman at the front desk asked can I help you I tell him what I need to do and he asked me for my ID. Then he told me the lady is on lunch have a seat. Then the lady comes back and finally calls my name. I tell her I'm here to pay for services and sessions then she said oh, they only take cash, or check and I have been paying with a credit card then she has a little quiet attitude, so I always have to explain to them. Then she finally said oh, you're looking for the lady at the end is the cashier. Then I go and used my credit card to pay. However, I asked for an extra Xerox copy of the recipe and she said you can get one from the department you're paying for. I don't think it was all that trouble to get off her chair to get another copy. I could understand if she was very busy with lots of people, but there was only one person sitting in the waiting area. Oh, by the way I don't even get a thank you, or have a nice day! I'm always saying thank you to them! That entrance #4 staff needs to be a little more enthusiastic than they usually appear to be.. Thank you... Sincerely anonymous....

Update: Late February 2022 I received a robotic hernia repair at another hospital by a different…read moresurgeon. The "bunched up"mesh was detached and replaced with new. January 2023 (a year later) all is well. Total cost out of pocket was $230. Later I talked to United Health Care and they told me any Dr. or hospital that accepts Medicare will take my Medicare PPO insurance at normal Medicare rates if out of network. Irrelevant though because UHC told me this Dr. and the Hospital was in network and the physicians website had UHC PPO listed as in network. Still one star as no response.

Vicky is the best! She recommends and explains the best options for your skin and is very thorough…read morewith the treatment. She is a profectionist. I had BBL laser for my broken capillaries and my skin looks amazing. Highly recommend,

I had breast augmentation surgery (from C to DD) and I am very happy with the decision. My…read moreconfidence has improved, I can dress more flexibly, and I feel more beautiful and comfortable overall. Dr. Weiner and his team were not only professional, but also very friendly, patient, and attentive to every question I had, making the entire process easy and reassuring. The recovery from the surgery was smooth, the results were natural, and I have no discomfort or regrets at all. If you are considering breast augmentation, I highly recommend this clinic, they are trustworthy!

Dr. Cole Lundquist is an EXCELLENT Dermatologist! Even though I now live in Arziona, I would WALK…read morethe miles upon miles to see him. A true professional, who knows what he's doing and respects his patients. Take it from someone who has been completely satisfied!

This is THE BEST he can get. If he hasn't retired yet, he should have revolving doors installed in…read morehis practices; each time I went in, he saw me for a few quick minutes...he has certainly figured out a way to make a lot of money with waiting rooms packed and patients being escorted in and out like cattle. Surprised both Lutheran General and Resurrection have both kept him on staff. Glad I left him.

The person that administered was excellent. The billing, however seems disorganized and a little…read moreshady. I got a notice saying I received two other bills. I did not. I went in to pay expecting a little more verification that they have the info and can show me absolutely what I am paying for. Not a thing. You have to put all of the info in and just pay. It wasn't for a large amount so I went ahead and paid it however I can see why others are unsure if this is legitamitely tied to the actual service that was conducted.

They refuse to recode this procedure which was obviously for a preventative procedure. No…read morewillingness to budge whatsoever. They get paid either way, I guess they prefer to take it of the consumers pocket.

This unpleasant encounter reflects upon a recent office experience with the front desk assistants…read moreat the Chicago office of Midwest Foot and Ankle Clinic (Resurrection Medical Center Building on Talcott Avenue, Suite 515) and not the actual medical care I received. I had an odd injury to my foot that lingered for several years; the discomfort was (is) hard to describe and probably had to diagnose. I had x-rays taken (negative), I tried exercises, etc., but nothing seemed to work, so I reached to Midwest Foot and Ankle Clinic. Dr. Natalie Zemela was thorough, personable, knowledgeable and courteous. Unfortunately, I cannot say the same for the office assistants. During my first visit, I found the two assistants at the front desk somewhat disorganized and bored (with their work, and thus, with the patients) that day. Perhaps they were having a bad day, I thought. For my follow-up visit three weeks later, I made an 8am appointment on Saturday March 1st, the first one of the day. I arrived right at 8am since I knew the office didn't open until that time, and sat down, alone in an empty waiting room. No other patients were there and there was no one at the front desk. I could hear movement within the office, so I assumed the staff was getting things prepared for the day and would come and get me. I sat and waited. And waited. I waited, completely unattended, for 15 minutes. No one from the office came to the front desk and no one checked on the waiting room. As I sat quietly in an empty waiting room, I suddenly heard a voice somewhere in the office say, "Well, I guess the 8 o'clock appointment isn't showing up." Startled, I sat up in my chair. "Your 8'oclock appointment is here!!" I shouted back, to be heard. "And has been here since 8 o'clock!" Still, no one appeared at the front desk. Instead, the woman continued our conversation through the office. "Why didn't you say something?" I don't know how to answer this question. "I'm in the waiting room!! Who was I supposed to say something to? No one came up here, there's no bell, nothing." "We were here, you should have said something." she said, with no understanding, no urgency, and absolutely no sense of apology. I was speechless. Not only was I kept waiting - for no apparent reason, it seemed -- but then, I was made to feel like it was my fault that my appointment was delayed by 15 minutes! This was their medical office and I was their patient - had they forgotten our roles? Finally, the young assistant appeared at the front desk. She barely looked at me. She sat down in front of the computer and told me I had a $30 co-pay. Again, no apology, nothing, but yes, please, let our first face-to-face communication be for you to tell me that I owe money. Finally, I was led back to a room and the same assistant asked me what I am there for. I was stunned. I wasn't a new patient. Do they not have record of my previous visit? "It's a follow-up," I tell her. "I was here three weeks ago. You should have record of that." "Yeah, but what's the problem?" Do I have to tell the whole story of my foot again? It's hard to explain and I already did this last time (twice, as a matter of fact - to her and then the doctor). Do I have to tell the whole story twice - again? "Don't I have a chart? Isn't there a record of my previous visit? She looked at me stunned, as if my head had just spun around. "I have to write something down," she said. I looked at the woman, stood up and said, "Please consider this visit cancelled. And refund my co-pay since I never received medical care." This young woman was incompetent, disengaged, rude, and had a backwards idea of the office/patient relationship and responsibilities. I did not see Dr. Natalie Zemela for my follow-up that day. I am sure the actual medical care part of the visit would have been worthy of 5 stars. Unfortunately, a really bad assistant prevented that from happening.

I am updating my review regarding Dr. Choi. I ended up at a different foot and ankle specialist,…read moreand guess what? I had foot sx. I had 6 screws loose in my titanium plate, a spur removed from my toe next to the big toe and I had 1 out of 3 nerves wrapping around my heel spur, and because of that I was debilitated. How this clown of a Dr. didn't see that in my x-ray they took, it's beyond my knowledge. I am very happy with my new foot and ankle specialist. He explained everything that was going on with my foot and how sx, which truthfully was my only option. I'm now in a foot cast and on my road to recovery. :)

I discovered I was having trouble opening my eyes. My condition left my eyelids feeling very heavy…read moreand at times, I had to concentrate to open them wide. I attributed this to normal aging and tried to pay it no attention. But after a couple of years my condition was much worse. This led to a change in lifestyle, because it became increasing hard to do normal everyday activities like driving and doing artwork. I finally acknowledged I had a problem and needed help. My doctor recommended Dr. Thomas J. Conti. This turned out to be a great recommendation! I needed a doctor like Dr. Conti. You will find him to be very approachable and easy going, as well as being an excellent physician and surgeon! Needing surgery (especially on a part of the body as delicate as the eye), you want a compassionate doctor, proven in his/her field. One that treats you like a fellow human - not just another patient. A smart doctor knows this helps to alleviate patient fears, which in turn lessons patient stress - which contributes to a more successful operation and recovery. For my type of surgery, I was awake, but given an analgesic to rid me of any pain. While, Dr. Conti's calming presence freed me of any stress. We held a conversation all throughout my surgery. I had no time to allow fear to enter my mind. I was made at ease and it was just like talking to an old friend. He was even willing to speak with my daughter, who had her own fears about my surgery - putting her mind at rest. He is a skilled surgeon who has mastered his craft to a fine point. I would recommend his services to any of my family and friends.