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    Keith's Heating & Air Co

    5.0 (2 reviews)
    Closed • 7:30 am - 5:00 pm

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    Southern Seasons Heating & Air Conditioning - John working on a Bryant heat pump package unit in Mount Pleasant, SC

    Southern Seasons Heating & Air Conditioning

    (46 reviews)

    I HIGHLY recommend calling Claude if you have any AC issues. He was able to come out the same day…read moreand was right on time. He quickly diagnosed and fixed the problem(something Fogel Services could not do, even though they charged me for service...I would absolutely NOT recommend wasting your time with them). Claude is very knowledgeable, efficient, friendly, and gave some great tips. I can't recommend him enough.

    We had a very bad experience with Southern Seasons Heating and Air Conditioning.  It is our feeling…read morethat we were defrauded by the owner Claude McAlhany, who is also the technician that came out.  Our air conditioner stopped working on Labor Day weekend.   Claude came out and claimed to have added 13 lbs of freon at a cost of $1950.  It did not fix the problem.  He came back the next day and said the control board had to be replaced and charged us an additional $2,075 for replacing it.  This also did not fix the problem. When we called Claude back, his son texted us that his father had a heart attack and was at a hospital in Columbia.  I have no idea if this is true, but it seems suspect, as he clearly had no intention of coming back to fix our unit.  We then called Aptus HVAC.  The technician informed us that our air conditioning unit could only hold around 7lbs of freon and there is NO WAY it could hold even close to the 13lbs for which we were charged.  He also said that the control board was NOT new and had about 4 years of dust on it.  Needless to say, we were devastated that we had clearly been taken advantage of.  Aptus went into the attic - something Claude never did - and replaced the motor at a cost of $450.00.  We called Claude back and told him what we learned about the work he did.  He was defensive and said that we don't know what we are talking about.  He said that the unit may take 7 lbs. but we have to account for the coils and the piping to the house.  We did our research on our unit and learned that standard R-410A systems require about 0.6 ounces of extra refrigerant per foot of copper piping over the standard 15 feet. To need an extra 5.6 pounds, our indoor and outdoor units would have to be roughly 160 feet apart. This is incredibly rare for a residential home and especially for a home of our size, which is only 2100 SF.  We were clearly taken advantage of and overcharged.  When we asked about the control board, he claimed that maybe the box was open and that it might have gotten dusty sitting in his truck or that it got about four years of dust in the 4 days between when he installed it and Aptus came out.  His theories are not credible.  I should have verified if he was licensed before we hired him.  After the fact, I could find no record of him being licensed with the State of South Carolina, Charleston County or the town of Mount Pleasant.  When asked on the phone if he was licensed, his response was "Here is my license number, kiss my ass".  He then texted and said "don't ever contact me again".  Later that night he attempted to explain the 13lbs of freon with some shots of a Google search - but the data he provided was on a much larger unit than we own.  When I pointed that out - he went silent again.  I don't really understand how he thought he could get away with so brazenly ripping us off.  Maybe he saw two older people and thought we wouldn't figure it out. In any case, use caution and do your homework if you hire Southern Seasons.

    PROS Heating & Air - Mini Split

    PROS Heating & Air

    (9 reviews)

    Heather was very courteous and friendly in scheduling Josh at a time that best worked for me. I…read moredon't usually get home from work until after 5:00PM. The AC at my residence was blowing warm air and was not cooling. When it did cool, the house could not maintain a constant temperature. The AC ended up running non-stop, 24 hours daily. I'm not looking forward to seeing what my electric bill is for this month. Josh arrived on Monday afternoon and was kind enough to wait for me until I got home. He called and asked me if my AC was on. I told him that the compressor or outside fan was running when I left the house that morning. When I checked my phone, I saw that the AC was running. During the course of the day, the temperature in my home had risen from 76 degrees to 80 degrees. Josh told me the fan outside was not turning, indicating that the outside unit was not operating. When I got home, the thermostat was reading 81 degrees. I left the door open to try and let the house air out. Reluctantly, there was no breeze on Monday. After thirty minutes with the door open, the temperature on my home thermostat had risen to 86 degrees. On Sunday, I applied a wet-vac to the two drain lines outside. Despite no water coming out of either line, the bottom line did start to drip again and the outside fan turned itself on. The air inside the house was still not blowing very cold. I tried turning off the unit and running just the fan, in case the coils had become frozen. After several hours, I turned the AC back on and put the fan in "auto" mode. Again, all I got was slightly cooled air. Luckily, despite the AC running constantly, the house cooled a slight bit after the sun went down or usually between 9:00 and 10:00 PM. Josh checked my refrigerant level, found it to be borderline low, and worked on my unit in the attic. To my delight, the compressor was still fine, as was the capacitor and coils. I bought the Lennox Signature Series AC new in 2021. Three years later, it needed a new compressor and 11 pounds of refrigerant. All the refrigerant that the AC had in it prior to the compressor crashing in 2024 had leaked out. Lennox provides a 10-year warranty on parts. Labor is additional. The cost of labor to replace the compressor and Freon amounted to an extra mortgage payment for me in 2024. I was just informed that parts for Lennox and Carrier are manufactured overseas and are often difficult to find replacement parts for. I was also told that it's not uncommon for a Lennox to have problems with the compressor or coil after just a few short years. In hindsight, I wish now that I had not let my brother talk me into buying a Lennox. I told Josh that I almost went to the hardware store on Sunday to buy some spray-on coil cleaner. He advised me to not spray anything on those coils or fins. Thank you for your professionalism and your prompt service PROS. I look forward to a long relationship with you.

    We had a leak in our ac unit. Wes came out, diagnosed the issue, and gave us a quote. He was the…read morebest price of 3 quotes. Not pushy, but professional and knowledgeable. The replacement was scheduled easily and the work was done efficiently. It was an stress-free experience. Very happy with the quality of work and we will definitely use them again.

    Keith's Heating & Air Co - hvac - Updated October 2026

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