Tony always knows what to do. It is fun to watch him work. He fixed our dryer in about 30 minutes…read more Saved us lots of money.

Turns out I was outside his service area, but he took the time to the time to advise me regarding…read morewhether it was worth repairing or just to replace my dishwasher.

I had a control board that was malfunctioning in a stove. I was able to get an inspection within 2…read moredays. Scheduling was very easy through Yelp messages and I was even able to get responses in the middle of the night. The diagnostic report was very detailed which I appreciate. The technician gave realistic expectations of what could be fixed and what couldn't, even though it would've been to his benefit if we just went to him for all repairs. He even sent photos and videos of the situations which was helpful. I appreciated his timely responses, detailed reports, and honesty in service.

My washing machine's rinse cycle was broken, so I reached out to Artfix for help, mainly because of…read moretheir great reviews. The reviews were definitely correct as the technician was outstanding. He reached out beforehand to confirm the appointment and actually was available earlier than expected on Saturday! He fixes my issue quickly, professionally, and affordably! Great communication and workmanship, highly recommended!

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Our GE washing machine stopped in the middle of a cycle. I did my own research, watched YouTube…read morevideos and even called GE Help Line directly (no help there). Called Four Needs and started planning to visit Lowe's to buy a new washing machine. Made the call on Thursday evening and on Homero arrived Friday morning. Within 15 minutes he determined there was a clogged drain pipe (I had checked the drain yesterday, per YouTube). A small sock had gotten sucked in. He was able to suck the water out of the machine, unclog the drain and I was washing the next load. $150 - and didn't need a new machine! Homero is the best! Thank you!

Started off great with the technician he sent to inspect the problem. I have sent a few messages…read moreresponding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down.

Dmitro was our technician. He was prompt, courteous and quick to identify a burnt out fuse in our…read morebuilt in microwave. He's obviously very skilled and fixed the issue all within half an hour. I sent out multiple requests for diagnostic pricing on yelp yesterday and u appliance came in with a quick response and most reasonable price, half of what another company quoted me. They were able to schedule me the next day and were very responsive. Highly recommend this company and will be using them again in the future.

This repair service is simply the best! I recently had my GE…read morerefrigerator fixed that has been leaking. Not only was the technician Alex very knowledgeable and nice but he fixed the problem at a very fair price!! He left the area very clean also. I totally recommend this company and will use them again in the future if any of my other appliances have issues,

Yarrow answered my initial request quickly and was able to fit me in the next day. He appeared…read morewithin the promised window of time and quickly performed the repair to my dishwasher, having brought the appropriate part with him to the initial visit. The charge was extremely reasonable. Excellent service!

Jeff provided same day service and was very educational on our dishwasher issue, along with giving…read moreadvise on a future stove purchase! Highly recommend!!!

Excellent honest service Prompt response time…read moreEasy scheduling Professional technician

Alex was super! He explained everything, and tested each burner and the oven. He leveled the range…read morewhen he was done with the hook-up. I am quite pleased.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

Danny came out and fixed both my dryer and washing machine during separate calls. He is…read moreknowledgeable and responsive at a reasonable cost. I will be using him in the future.

Jacob diagnosed the problem with our Whirlpool fridge quickly and replaced the broken part the next…read moreday. He was very pleasant, knowledgeable and clearly explained what the problem was. Cost was commensurate with service provided. Did not give 5 stars as he was delayed considerably for the second visit. An update about arrival time would have been appreciated, but otherwise, I was very pleased with the service and would use again. He arrived with a mask on and kept it on.

Let me preface this by saying the young woman I spoke with at this business was very professional…read moreand pleasant. We had our roof repaired on the week of 7-1-21. During the repairs, we believe that the roofers hammered hard enough to knock something into our microwave vent, jamming it. So, I contacted Restaurant Appliance Repair, since we had used them in the past to fix our microwave for a blown fuse. The technician was very professional and nice that first time. However, this time the technician, when told what we thought was wrong, asked how it was his problem that there was something down in the vent. He said this to my husband. When my husband related the conversation to me, I contacted the technician and told him it was "his problem" because he was the one with the skills to fix our microwave, not the roofers. He claims he didn't say that, basically calling my husband a liar. When I became upset by this accusation, the technician hung up on me. Restaurant Appliance Repair need to work with their technicians on customer service.

From the owner: Downtown Austin Special Only $95/hr with credit card on file…read more