Nate at 502 Auto Glass was awesome and fixed my windshield when Safelite refused to. Thank you…read moreagain!

I requested a quote on Yelp AND their website. After a week and a day they asked for the VIN…read more Never. Heard. Back. Ever.

excellent service! very fast response. will recommend and…read moreuse again. quality work and in a nice area

WOW, is all I can say. Yesterday at 7:45 am my windshield took a hit from a giant rock. By 11:30am…read moretoday my windshield was like new. Filed a claim with my insurance company at 9am yesterday morning. They said Arnold's would reach out in 2 hours. In less than 45 minutes I was contacted and an appointment was scheduled for the next morning. As a millennial I appreciated that the communication was text. Got there this morning, they immediately got started working on my car, took less than the 2 hours that was initially planned. I was thankful for the air conditioned waiting room. Arnold's worked directly with my insurance so I didn't have to deal with any of that hassle. Windshield is like new. I couldn't be more pleased. Great customer service and quality work! Highly recommend them if you need a windshield replacement.

Terrible service , Stay away from this company if you want your windshield replacement done right…read more Had to go back 3 times because my windshield kept leaking. After the 3rd time I decided to go else where and get it done right.

They were very friendly on the phone. Out of three quotes I received, they were the lowest AND were…read moreable to replace the windshield the next day. The guy was done in about 40 minutes, came to my home to do it, and was friendly. I am very thankful to have found this company and will return

Great staff, friendly, and courteous in the front office! Peyton and Alex did a great job on my…read morevehicle replacing the windshield. Truly professionals! Thanks! Highly recommend them.

Jonas called me before the appointment. I was given a window when he would arrive, he was early. I…read moregave him my spare key to lock up as I had an appointment elsewhere. Before I finished my appointment I had a receipt in my email, I arrived home with a perfect installation, glass was clear and perfect. I could not be more satisfied with his work, Mary who set and updated me in the office, and the care for my vehicle. 10/10 this is my new window service hookup.

I brought a mirror into Glass Doctor of Louisville to replace the piece of glass that was broken in…read moreit. The staff was very helpful and she helped me order a new piece and put it back together when the piece of mirrored glass comes in

Had a impact crack with webbing from the inside... Long story of which I will spare you the…read moredetails, but after checking with the competitors in the area, Glass Doctor messaged me back at 7:59 am with a quote and information to schedule the repairs. After arriving at the Preston location, the Operations Manager, Sarah Wardley greeted us with a smile and all the assurances I needed to hand over the keys, and wait for a little under an hour for them to replace my windshield, all while being professional and friendly with great conversation. She found the best price for the option we needed, since we couldn't get a repair, due to the webbing being so extensive. I Highly recommend not only Glass Doctor, but This location so you may get the same welcome and peace of mind we received!

During a work road trip I got a crack in my windshield from a rock kicked up by a semi. It was so…read moreloud when it hit! I'm thankful it didn't do quicker damage while I was driving. Our auto insurance company recommended a call to Arrow Auto Glass, which had a location in Louisville. The appointment was easy to set up and they worked with my schedule. My appointment was during the day while I was at work. The repair person called on his way and then at arrival. I walked outside and opened the car for him to begin placing the new windshield. He called me when he was finished and I locked up the car. Overall it only took about 30 minutes. Nothing to clean up, and very friendly service. The repair rep also reminded me to get a new sticker for the River Link account. No issue with insurance claim either - got my invoice for full coverage. Highly recommend!

After over a month of Safelite not being able to get a new windshield in my son's car, Arrow had it…read moredone in less than 2 days. He is safe and can drive his car again.

Our car was broken into and Auto Glass Now got our window replaced fast. They did a great job and…read morecame to the house to do it. Their supplier forgot to send some clamps so they took our car to the shop and brought it back the next day. Outstanding service.

My technician, Sean, was very professional. I was working from home when he came and he waited…read morewhile I was on the phone with a customer of my own. The chip looks great now, and it only took him 20-30 minutes. The service was cheaper than Safelite. I would recommended them!

What can I say... My wife's rear window got broke out on Sunday afternoon, made an appointment…read moreSunday night with a cost estimate... And by 9:30 Monday mornings she had a new back door window... and the price was the same as the estimate.... The technican even vacuumed out the broken glass... They have my business from now own.

Unsafe Windshield Replacement - Periodic Advanced Driver Assistance Alerts and Systems Issues…read more I have been dealing with an issue for over a month. After Safelite replaced my windshield twice within a week the alert system began to throw repeated errors. I tried to address it with the company, but rather than own up to their mistake they push it back on me as a pre-existing issue. The store manage washed their hands of the issue rather than do the right thing. I have had no issues before the windshield was replaced. They only started after a heavy rain a couple of days after the replacement. The issue went away when the rain went away. We the rain returned last week the issue came back. I have reached out several times to speak with management and have never received a return call. I have been told many times that someone would reach out and that has yet to happen. UPDATE: Since I did not receive the a call back from management that I was promised on multiple occasions I escalated the issue to the Better Business Bureau. I have continued to get messages through BBB attempting to push the issue back on to me. I still have not spoken to anyone regarding the issue. The company made a mistake and should address the issue appropriately. This is a safety issue. the forward-facing camera is affected. Causing the advanced driver assistance alerts and systems to throw errors. At this point it is only errors, but if this is not addressed it could become a much bigger issue.

I had a flat tire and I stopped here to get It plugged. They put a used street tire on my truck…read morewithout my knowledge. The way I found out was because my air gauge sensor was blinking and I took it a professional tire service. I have all terrain tires. Ladies and Americans please be careful. These people are crooks.