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    Keep Rolling Automotive

    5.0 (3 reviews)
    Closed • 7:00 am - 7:00 pm

    Services - Keep Rolling Automotive

    Auto brake repair

    Auto engine repair

    Keep Rolling Automotive Photos

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    Christian Brothers Automotive Waterside

    Christian Brothers Automotive Waterside

    (53 reviews)

    I had a great experience at CB, in and out with a routine registration. The mechanic even took me…read moreout to see my car lifted up so he could point everything that looked great and things to keep an eye on with no sales pressure at all - I've never experienced that level of care and thoughtfulness before! The entire staff behind the counter was extremely friendly, and I enjoyed hearing them tell stories of how they helped out strangers in need on an extremely rainy day. These guys are the epitome of "good Samaritans" and I'll be back for sure!

    Mr. Pawlik, My name…read moreis Terry Coleman Jr. You have a problem in your shop? I had a complaint that I wanted to address in person to Jerome. He took the request as talking face-to-face as a threat. I saw the fact that he didn't want to talk to a customer face-to-face as a bigger issue any original complaint. He believed that I was upset so he felt necessary to contact my mother to, in his words "bridge the gap". Here is another issue that was bigger than the original. If a customer and a business has an issue, the customer's family members shouldn't be a part of it. Today I came in to talk to Jerome to voice my complaints and instead of listening to the customer, he tried to justify his actions. Instead of hearing me out, he attempted to downplay my concerns by cutting me off mid statement. I tried to remind him a few times that I have a complaint as a customer Jerome interrupts with justifications to 1/2 statements . I admittedly interrupted him when I wasn't being heard. He injected that he suspects its a race issue. I don't see this as a race issue. I have a customer complaint issue that turned into three and I'm still not being heard. I tapped on the table to emphasize a point and seemingly he saw that as a threat or intimidation so he hit the table extremely hard a few times seemingly out of fear or anger. So after 15 minutes of me not giving into his narrative, Jerome showered frustrating love upon me as a Christian brother. And then he kicked me out. I told him that he wasn't Christlike. He may be a Christian, but not Christlike. I gave Jerome an opportunity of earn a loyal customer and he failed miserably. The rest of your crew is awesome. I can say that with no equivocation. I especially like to single out Kevin. His customer service instinct are awesome. If he teaches as well as he performs, he should lead a customer serviceworkshop at Christian Brothers. Take care and be well, Terry Wayne Coleman Jr

    Universal Transmission & Complete Auto Repair - Oil stain and fingerprints

    Universal Transmission & Complete Auto Repair

    (5 reviews)

    I paid $6,450 to have my transmission rebuilt here. When I went to pick up my vehicle, it wouldn't…read moreeven start and had to be boosted. I was never told this ahead of time, and the owner later admitted he "forgot to tell me." He initially told me I just needed a new battery and said it was a busy day with a lot of clients, but I would expect proper care and pride in the work during delivery. Shortly after leaving, the vehicle completely shut off while I was driving on the freeway -- no engine, no dash, no lights, and I couldn't even turn on the hazard lights. This was an extremely dangerous safety situation. I took it to AutoZone twice. The first time they tested the battery level. When I called the owner, he was dismissive and kept saying I just needed a new battery. The second time, AutoZone found the battery was not properly secured. When we informed the shop, he said "mistakes happen." When I expressed safety concerns, he responded, "well, it drove off the lot," which was frustrating given what had just happened. I requested a full safety check by another technician, but he said no one else could check it besides him. For such a major and expensive repair, I expected better communication, accountability, and quality control.

    The manager (Angel) is very cool and easy to work with. I recommend this location! Even though I…read moretook my car there to see what wrong with it was told to me that my transmission was fine but it was not. I spent 3400 dollars last year on a rebuilt transmission and now my transmission is going out with less than 10000 miles driven. (Not at this location the Westpark location) The only issue I have was that the inside of my car was extremely dirty with fingerprints and oil stains.

    Keep Rolling Automotive - autorepair - Updated October 2026

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