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Phaneuf Funeral Homes & Crematorium

Phaneuf Funeral Homes & Crematorium

(1 review)

Losing my father was already one of the most painful experiences of my life, but what happened with…read morethis funeral home added an entirely new level of heartbreak. We entrusted them with handling the burial of his urn, only to be blindsided by a serious miscommunication that left us shocked and deeply hurt. Max, our point of contact, led us to believe that the existing casket vault at the gravesite would be opened for the urn. Instead, after the ceremony--already emotional and heavy--we were shown a small 2x2 hole. There had been no discussion beforehand about needing a separate urn vault, nor were we given that option. Because of this oversight, we had to take the urn home with us--an absolutely devastating turn of events that no grieving family should have to endure. To make matters worse, we are now forced to privately purchase an urn vault and pay for a second grave opening. Max did acknowledge this was his error, but unfortunately, the funeral home has refused to make it right. It's not about the money. It's about principle, respect, and basic human decency during an already painful time. We only used this funeral home because part of my dad's services were prepaid. If we had known what we were going to experience, we would have never chosen them. Having to "bury" him twice is something that will stay with us forever. Please consider our experience before entrusting them with your loved one's final arrangements.

From the owner: Phaneuf Funeral Homes and Crematorium has been serving the public since 1906 and is one of the…read moreoldest continually-owned family funeral homes in New England. We are the largest provider of funeral services in the state, and we operate five full service funeral homes, three crematories, two non-denominational chapels and a cremation society.

Keene Monument - funeralservices - Updated May 2026

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