After having a week from hell and having one of my tires slice open, I got another hole in my tire…read moreand was frustrated and fed up with what I needed to do so I gave Mavis a call and Cannon answer the phone. I gave him all the details of my car had AAA towed over there and by the time my workday was over. I had a brand new fixed tire at such a reasonable cost. They were super friendly, super helpful and got me a patch on my tire so that I could keep going forward and recommended getting a new one before a family vacation. The quality inconvenience of these guys is amazing. I will be back.

Scott was great! The guys were quick and efficient with their service! Will be back for more…read moreservices!

I went to Castrol Premium Lube in Brockport and was blown away by there new management team. Steve…read moreand James were honest and didnt try to sell me anything I didnt need. It was extremely fast which is what I was looking for and the price was perfect....

I had not previously believed that it was possible to have a good time while enduring an oil…read morechange. Wonderful and efficient staff who contagiously enjoy their work.

Completely unreliable and service has gone downhill. It's very overpriced versus competitors. I was…read moreturned away for a NYS safety inspection 4 different times this past week and received multiple excuses: staffing, the system, printer cartridge. The have turned into a last resort option for me based on my experiences.

We were stuck in this town with no tire stores. Stopped here and the staff went far out of their…read moreway to get us back on the road. Just excellent.

Great business, very friendly and not trying to get you to do extra work. Always trying to get you…read morein when you need them.

I can't say enough the kind service I received passing thru Hornell. Matt in parts went out of his…read moreway to order a tire that I need the following day. Service department squeezed me in so I could complete a long caravan journey bringing my daughter home from college. Rarely, do people care or treat others like these gentlemen did me. Thank you very much!

I had several dealerships to choose from as I was searching for new/cert used car. I ended up here…read morebc jeep was exactly what I needed. The experience has certainly changed thru my years. I didn't go in haggling and stupid me let my guard down just to get a deal done. The credit app/ process imo is less than straight forward as they present you with " options" on your payments ( they initially DO NOT show you the payments WITHOUT some form of EXTRA warranty on it) When I declined any warranty I was hounded by credit manager for next 10 mins and basically he insinuated how careless I was being for not choosing any! Upon arriving home I noticed various things I needed to repair ( wiper blades were falling off, fog lamp burned out , and now realized NO spare OR jack/ lug wrench at all!) People, maybe it's just me but for a 3 yr old jeep that has the SIMMONS ROCKWELL name on license plate frames ( oh yeh and NO license bracket on front!) and emblem on car you would think they could do a complete check for these NECESSITIES!! They probably got a good 1500-2000 profit on me and already will cost me another $250 to pay for these things since I've yet to hear back from them. Be careful

01/26/2026 An update: Shout out to Michele, Nick, and Ted who got me in and out quickly…read more An oil change (with a 25% off coupon); tires checked, fluids and filters checked. Great experience!

Service was outstanding! Quick and VERY thorough. Went over everything that they were doing. I…read morelove the comments back and forth with each employee. (Checking tires, putting oil in now...just good communication) Staff was amazing at 7:40am.

nice folks and reasonable prices. I'll be coming back! Took the time to show me the problem.read more

Blew a hole of my coolant system about 10 miles away in Naples. Got a tow to Martins's and WOW did…read morethey do a great job. Fit me in the schedule for an emergency repair when they were backed up a week plus. Had me out the door and on my way back to DC in no time at all! A++ service and Bonnie behind the desk was very helpful and friendly, even in the face of sheer panic induced by my boss but conveyed by me! Thank you Martin's Auto!

Service is quick and they use Valvoline Synthetic oil !! Pleasant!! Location is convenient to me…read morealso!!

Do Not Go Here! Went to change my oil after getting it done here during the winter and they…read moretightened the oil filter down so tight I struggled to get it off with an oil filter wrench plus they forgot to put 5/6 the screws/tabs in for the skid plate that covers my oil filter and drain plug. On top of that it is extremely expensive, cost me $190 for an oil change for a simple 5 quart 0-20W change that took them 15 minutes.