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    Keenan Auto Body

    1.0 (1 review)
    Closed 9:00 am - 12:00 pm

    Services - Keenan Auto Body

    Auto steering and suspension repair

    Routine automotive maintenance

    Bumper repair

    Keenan Auto Body Photos

    Nearby Special Offers

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    4.0
    (22 reviews)
    Wheel & Rim Repair
    New on Yelp
    Roadside Assistance
    Responds in about 20 mins
    New on Yelp
    Roadside Assistance
    Responds in about 2 hrs

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    11 years ago

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    Caliber Collision

    Caliber Collision

    2.3
    (7 reviews)

    I'm surprised at the low rating on yelp. From the moment…read moreyou walk in the front door with the coffee stand and popcorn machine you feel like the customer service is going to be a good experience. I was helped immediately and handed over to Kelly. Kelly listened to my issues and thoughts on how I would like to proceed with needed body work (self inflicted) and that I was going to be a cash customer with no insurance claim. From drop-off to pick-up, Kelly called me and kept me informed through the entire process. This was an easy-button experience as Kelly managed this the entire time. I picked up my truck, the body work was excellent, and the truck was cleaned! Good customer service turned to exceptional customer service thanks to Kelly and the team of technicians who performed the work.

    I was involved in a deer collision the first week of November 2025, and my Jeep Compass was towed…read morethe next day to Caliber Collision in Middletown. Unfortunately, my experience has been extremely frustrating and remains unresolved. When I picked up my vehicle in December 2025 (late evening), I immediately noticed the Auto Start-Stop warning light was on. I informed Caliber at that time and was told it was a dealership issue. I asked if they could double-check the vehicle before I took it off the lot, but days later I was again advised to contact the dealership. The dealership later confirmed there were no Start-Stop system issues, replaced the main battery, and advised me to return to Caliber because a hood sensor alert was showing on their diagnostics. Since then, I've noticed numerous repair quality issues that should not be present after a collision repair: * Visible gaps and misalignment between the hood, fender, bumper, and lamp area * Front bumper not aligned properly with the fender * Paint was not blended on one side, causing a noticeable color mismatch * Automatic windshield wipers no longer activate in the rain, and there is visible damage/marking on the sensor that was not present post to the accident and prior to vehicle being towed * Right front alignment issues; I was informed the strut is bent Caliber stated the lamp may not be fitting correctly and ordered a replacement. I have now been waiting almost a month for this part, and I was told that if the new lamp does not fit, I would have to accept the vehicle "as-is," which is unacceptable. It has been nearly one month since reporting these concerns, and none have been resolved. The vehicle was not returned to pre-loss condition, and communication and follow-through have been poor. I would not recommend this location based on my experience.

    Keenan Auto Body - autorepair - Updated August 2026

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