They are the real deal, you want a real business owner and carpet installer to come out and do the…read morework? This is the company for you. Called him the Sunday of Labor Day weekend and HE CAME OUT TO ME IN 3 HOURS!!! Crazy! Gave me a great quote, and said he could be back after the holiday. Tuesday's at 11am he was in, at 12:45 he was gone! Two rooms fully done, nice and tucked. Incredible work! Don't go to Home Depot or Carpet Guys, ask this guy first!

Fantastic experience with Professional Flooring. Dhimiter responded to my inquiry quickly and he…read morewas out to install the carpet the next day! I got to pick from carpet samples on the truck and he was very professional and kind. Dhimiter went above and beyond by fixing the molding on my landing that had been missing. He explained that he wanted to make sure that everything looked nice. Thanks so much Dhimiter at Professional Flooring for making carpet purchasing a pleasant experience!

Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I would recommend Gary and his company to anyone. I had them install LVT and carpet in my home. The…read morequality and service was outstanding from start to finish. Photos to follow of my before and after transformation. Ask for Gary Garland and you won't be disappointed. Thank you Gary Karrie G.

Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

I've had the pleasure of doing business with crw multiple times…read more It is by far the most relaxing showroom that you can get when it comes to flooring, it doesn't feel like a dungeon when you walk in. They provide personalized service and you're dealing with real people- instead of whoever is on shift at the big box stores. I especially like the samples they have as well as their expertise. Highly recommended.

On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Original 1 star review: Unbelievable. Scheduled an estimate with them twice. And twice they did not…read moreshow up. No call, no email, no reason. Would have liked to see if they could do good work, but it doesn't look promising as they don't appear to value customer's time. Updated review: Ed called me himself and apologized. He took responsibility for the scheduling errors and made himself available to come conduct the estimate.

I recently had my hardwood floors restored, after a previous owner had concealed them under carpet…read more This was not an inexpensive investment, but I decided to think of hardwood floors as just that--an investment--and I am very glad I went with this company. Prompt, polite, and effective communication, and they worked with my schedule better than any of the other vendors I contacted. They explained the process and kept me up-to-speed, and there was almost no clean-up, thanks to the dustless system. Most importantly, two weeks in, my floors look great!

Constant emails after multiple "unsubscribe" ! Poor business practices, stay away from!read more

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

I have used Pleasant Flooring twice, and received excellent service, both in store and during…read moreinstallation. Good carpet at a good price. Even though I was purchasing for rentals everyone was saying that I picked carpet to high end. The price point was good, and I wanted something durable, and stylish. I got that and look forward to my next visit in a few days. You do get what you pay for. The initial carpet is three years and still looks new. I like their selection of carpet, but most of all their customer service. Kind, good prices, and they come out and re measure before installation to make sure measurements are accurate. (That saved me some money. LOL). Leslie A.

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

Outstanding service from beginning to end! This was our third time purchasing from Abbey Flooring…read moreand they did not disappoint. This project spanned the entire house to include wood flooring and carpet. Big decisions were made and we had great guidance along the way from Lisa Krawczak. Lisa's knowledge, ongoing support, follow through and overall professionalism were unmatched by other vendors we worked with. Plus, she has a fantastic personality. It was just a positive experience across the board. Also, we did receive other quotes and Abbey's pricing was comparable-but, the outstanding follow-up and customer service made all the difference. We have recommended Abbey Flooring to family & friends and will continue to moving forward. They are the best in town!

Beware, do not order any extra flooring in case you have some damaged boxes as we did. You can't…read morereturn any thing to this store and that includes unopened boxes of flooring. Specifically said I was ordering extra for this reason and was not told that they have a zero return policy. It was not on any paperwork. Lisa my salespersons response was sorry if I failed to tell you. Love the material, installed by my own contractor. Feel the store and our salesperson legitimately intentionally dishonest.

We had a great experience with this company and will hire them again for future projects…read more There are too many obvious jokes to make about a company called Functional Floors, but yes--their floors were, in fact, functional. During the estimate, their representative was knowledgeable, friendly, and open to all our questions about the company and the work we needed. Scheduling was clear, and they fit us in faster than any other company we contacted. Their pricing was also very competitive compared to other local companies we'd reached out to. The work itself was solid. Our wood floors are at least 30 years old--probably older--so while they don't look brand new, they look *great*. The team worked consistently and made repairs where needed. If you expect decades‑old flooring to look brand‑new, you might be better off installing a completely new floor. My only hesitation was communication with the crew leader during the project. The job took about five days, and on the first day they arrived several hours late. The roads were snowy and unplowed, which is understandable, but there was no communication about the delay. I also never heard any updates as the project went on throughout the week unless I chased after them. A little transparency goes a long way. But hey--they offer functional flooring, not functional communication. Jokes aside, I'd hire them again.

We hired Functional Floors to refinish the hardwood floors in our new home and install new wood in…read moreareas where there was none. Unfortunately, what should have been a straightforward project turned into a very disappointing experience involving poor communication, questionable decisions made during the work and a finished product that required multiple attempts to fix. Throughout the project, decisions were made by the crew without asking us how we wanted things handled. Those decisions resulted in visible filler, patched areas, and other issues in our newly refinished floors that required them to come back out and attempt repairs. For a project of this size and cost, we expected much better attention to detail and communication. When we raised concerns, the crew lead who originally did the work was confrontational and not helpful in resolving the situation. Another lead eventually came out to review the issues, but by that point there was only so much that could realistically be done to fix the problems. Communication with the office was also frustrating. Emails frequently went unanswered and we had to call multiple times just to get responses. At times it felt like the focus was more on making the issue go away rather than properly addressing the quality of the work. We even reached out afterward about repairing a scratch made by our cleaners (which we offered to pay for), and they never followed up with us to schedule the repair. What makes this especially disappointing is that we had used Functional Floors before and had a great experience, which is why we hired them again and even recommended them to a friend (who also had a poor experience and lots of re-work). This project cost us over $15k and the level of workmanship and service fell well short of what we expected. Many of these issues likely could have been avoided with better communication, attention to detail, and a more professional approach to addressing customer concerns.