The staff here are always welcoming, they joke with you, or they talk calmly with you, based off of…read moreyour personal needs. They are often busy, but it's clear they follow procedures even then. I highly recommend this place!

Horrible experience! Understaffed and horrible attitude! Everyone is annoyed to be working and it…read moreshows! Worst plasma place in Augusta

Good is the workers are nice. Bad is they are severely…read moreunderstaffed. i've just been here sitting in a chair for an hour and a half waiting to donate.

I'll start by saying this review is NOT two stars because of anything the employees have done…read morewrong. The majority of them are very nice and helpful. The reason for two stars is because of how poorly managed and understaffed this place is. -There's always only one person taking blood samples and checking your vitals. The line can get backed up fairly quick because the process takes around 5-10 minutes per person. -They schedule way too many appointments for the amount of staff they have available. Some of the busiest points of the day will only have half of the chairs open due to this. -You most likely will be in here for almost 2 hours minimum, depending what time you go. I've never been in here shorter than that amount of time unless I go before the work rush in the late afternoon. It's not a bad place, and I have no complaints about any workers. Realistically they desperately need more help with staffing.

What a great experience. I came in just after 5PM for the first donation. They asked if I could…read morecome in a little earlier a different day, but they took me anyway. Fast tracked me through the process and were very pleasant about it. After I made it through all the paperwork and screening, I donated and was out just after 7PM. I would recommend this place, very clean, comfortable, and newer equipment.

Incredibly slow, I'm talking glacier moving slow. Don't even think about doing this unless you have…read moreabsolutely nothing else to do that day. If it's your first time going you better get there at least an hour early if you want any chance at all of being seen. Go donate blood if you want to help out your community or get a part time job if you need the extra money it's more worth while.

I know a group of people that donate plasma regularly. When I was much younger, I would donate with…read moremy mother for money. I decided to let my body make me some money once again, so I made an appointment about 4 days beforehand. Filled in all the online info needed and brought the rest of required stuff for my first donation. I travelled 30+ miles for over 40min. each direction to be told that I would need to come back tomorrow. I don't think so. Others may have a better experience.

This is the 3 plasma center I've been to, and by far the best. The promotions are competitive, the…read morewait times are the least by far, the staff is always nice and most importantly seem more urgent and quicker than other plasma places.

Looking for a place to donate blood and plasma? This place has been my go to for donations every…read more8-9 weeks. Love the staff there. Friendly & welcoming and never had to wait in line. Once you're there, all you have to do is fill out a questionnaire and get checked in. Within minutes, a nurse will bring you around to check your iron level and then you'll proceed to the back for the draw. Blood donations take about 5 minutes, my trips there are in and out under 20 minutes usually. There are snacks and drinks along with a free shirt per visit. Overall experience and care towards donators have been awesome; highly recommend this place for blood & plasma donations.

I've been coming to this Shepard Blood Center for more than a dozen years, and have been always…read moretreated with respect and care. The staff show their appreciation of the donors and strive to make the experience as safe effortless as could be. I am on my way there now to donate another pint of hope and help to someone who is in need of this gift... And thank my better Angels that I can.

Very slow and usually the staff at the front desk is not friendly. I attribute this to them being…read moreover worked. The most staff I have ever seen working is two including the front desk person. One location on Belair Rd had just the front desk person. When I spoke with the area supervisor she also had an attitude. These are the only people who require a credit card even after providing your insurance information. This is a prime example of the Affordable Health Care Act. What a fiasco! I actually being generous by giving one star. Back again today and we will see how it goes. Much better on July 23, 2018. Virtually no wait time. Easy check in. The person at the front desk was soooooo nice along with the entire staff.

These people are beyond surly. Perhaps they are overworked but that's no excuse to be sullen and…read morenasty. Get a new job. I made an appt and they took all the walk ins before me. Wonderful.

I had a unique experience of frostbite before I left on a trip to Macon, GA from Cincinnati. We…read morehad -15 degree weather and I was taking our trash and recyclables and slipped on ice. I grabbed the aluminum bar with bare hands to pull up but my shoulder was hurting and held on too long. I had a business trip to Macon as a Global Market Manager and went on the trip. I noticed in Atlanta my fingers were very swollen and turning purple. I knew I had to go to the emergency room or things could get worse. I went to Atrium in Warmers Robbins and they told me I need to go to Doctors in Augusta. They set everything up and I arrived and had surgery the next day by Dr. Homesombath. The nurses and care was beyond excellent. Dr. Homesombath save my fingers. They are beautiful now. I am a guitar player and needed my fingers. Thank you to everyone for such beautiful care. Mel

This place is terrible. Currently waiting for tje bed alarm to be turned off and its been over 30…read moreminutes. I asked for assistance to get up to use the restroom, coold no longer wait. Got up and was in the bathroom for at least 15 minutes. Alarm still going off and no one helped me! I called the nurse's station again to ask for someone to turn it off ans they still haven't come. They need to hire more help. Haven't seen a cna or nurse in over 3 hours. My family has helped me as much as they could today but they had to leave. Care is terrible. I can hear the staff at the nurses station laughing and yet thr bed alarm is still going off. I feel sorry for the people who can't talk or have no family. Skin issues have to be a problem here and getting any type of assistance seems impossible