I contacted R.H. Young after a heat pump in which they had installed a new motor and serviced…read morenearly a year ago stopped heating. The motor replacement had been done on their recommendation, as my 14-year-old heat pump was beginning to get loud. I was told that after the repairs I could then get many more years of service out of the heat pump, and paid $1840 for the work. They sent out a service technician to check why it wasn't heating. He determined the freon had leaked out and I'd have to schedule any additional repairs with the office. He also said that he would never have repaired a 14-year-old heat pump and would just have recommended replacing it. There was an $220 service charge for his work. When I called the office they said it could take an additional $1000 to track down the source of the leak, (I had never had a leak previous to their work on the heat pump) and provide new freon. I asked to speak to the manager to see if there was a better solution than paying another $1000, when I had already paid them over $2000 for a repair I had gotten very little value for. The manager called when I was out, but said he would call again in the next two days. I called back at his number and got an answering service where I left a message. I never received another call back from him. Apparently RH Young's customer service ends when the customer's check clears. I went ahead and installed a new heat pump, but not through RH Young.

I wish I didn't have to be this guy dropping this review, but with what I just experienced, I have…read moreto let everyone know. Context ******** Paul had helped fix our furnace in the past, this year, it was cold and I gave them a call. Call went to voicemail, tldr, a lady called back and was just rude, saying Paul couldn't understand what I was talking about in my voicenote. This is when I should have realized it was going to be a disaster, she asked for my information and said they couldn't find my account. Cut to the point, she tried booking an appointment but didn't have any immediate available times, and said they charge $159 just to diagnose and book the appointment, I tried being reasonable/negotiable and said the price was a little too steep for me (esp seeing how they didn't have any available times immediately and that I had to wait for 2 days). The minute I said "steep", the lady got mad and hung up the call, here's the kicker - she accidentally didn't drop the call fully and I overheard her saying I'm so annoying and complaining about steep fees and I should go somewhere else, and the most shocking part was when she said "they" are now becoming the minority (talking to someone in the background). Wow just wow. I'll let you make out your interpretation of that. I'm trying to make light of the situation - While she basked in her rudeness, I kept the line open and got to hear some terrible humming to Michael Jackson - The way you make me feel. Ultimately, I never expected that statement from you guys. I can confirm you've lost my business, thanks for not having availability because if I knew that's the kind of people you are, I wouldn't want you in my house anyway. Great job!!

A quality experience starting from the initial visit through installation. Assessed our situation…read morefully, advised us on options, and efficiently installed a new Mitsubishi mini-split system. Communication was good throughout and the installers were organized, thorough and respectful of our home. Excellent value and quality work.

We have been hiring them for our HVAC issues/maintenance needs for sometime now and every single…read moretime we reach out to them, they are fantastic. Their service is always 5 star. They always get back to me in a very timely manner, always on time for their appointments and only suggest work to be done where it is actually required. Highly recommend!

Caron heating really did a great job helping my brother who had been without heat for 3 weeks. Once…read morethe proposal was signed there were there as promised and did a fantastic job getting his heat back on. The cost was better than I expected as well as giving him a veterans discount. Any company that recognizes veterans, deserves your support. They worked quickly and left the area extremely clean. I own a handyman business and we I'll be recommending them to all my customers. We'll done Caron

Excellent, excellent, excellent!!! The most professional company I have had the pleasure of working…read morewith, for a very unpleasant experience. We just bought our home, just moved, and the minute we turned on the heat- it did not turn on. Of course it didn't. Nobody would fix it, until we called Caron. From the lovely young lady who answered the phones, it was a great experience. The owner gave us several quotes for a new system (I asked) and then suggested sending a tech to see if the furnace could be fixed. Daniel came, he was fantastic ! He fixed it in no time flat, and we now have heat! Also- excellent value! Note to homebuyers- get the inspection!! Thank you to all at Caron!!

After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

Had a very positive experience with 128 Plumbing/Heating/Cooling. I recently bought a condo and…read morehired them to replace a rusted gas pipe. They were extremely informative and helpful throughout the process. I highly recommend them.

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

Very unprofessional company. Rude sales person. In 40+ years this is only the 2nd bad review I've…read moreever written. I highly recommend not using this company.

I requested an estimate to replace central air unit (compressor & air handler) for my first floor…read more The owner came out in four days to give me an on the spot quote including part numbers for the material needed. The pricing was excellent. Two weeks later a crew came to the house for installation. The installers were professional in every sense. They politely answered all my questions and concerns. They worked quietly, finished the installation in one day and thoroughly cleaned up upon finishing the job. Richard C.

Fast. Friendly. Reliable. You may look over the reviews for Buss and think, "surely they paid these…read morepeople off to write such kind words on Buss' work and service, right?" And the answer would be no. Matt is actually, legitimately, professionally that good. A rare combination of quick service, friendly demeanor, and professional expertise in approaching plumbing and mechanical challenges. As anyone who's ever had to deal with complex mechanical or plumbing projects knows, there's always more than one way to approach a problem, and Matt's creative and thoughtful approach to these situations is a great way to ensure the work gets done well and within budget. I've used Matt for both servicing of heat pumps and installation of whole house water filters and all situations Matt's been fast, effective, and reasonable on pricing. Compare that other larger providers with longer turnaround times and a litany of subcontractors feeding their over-capitalized organizations where you can't actually interact with another human being without a corporate iPad price quote for services you don't need and a markup, you don't want to pay intrinsically involved. Here's a professional who's legitimately interested in understanding the project and doing the work well.

Great experience! My poor dad's heater and water heater broke at the same time and I was looking…read morefor estimates. Matt was quick and professional and gave me a good recommendation on replacing our water heater with a trusted brand along with a reasonable price. He came through the next day and was did a great job in putting in the new unit. Their work comes with an one year warranty and the product has a lifetime warranty so we don't have to worry again for at least some time. Flexible, responsive, professional, and reliable. My dad is fully satisfied.

I have a Burnham high efficiency gas boiler that is getting old so I figured I would take a chance…read moreand have it serviced to see how much life is left in it. CMS seemed like a very professional company so I went with them. I'm glad I did , they came when they said they would,were very clean and professional. Best of all they were honest. The technician told me that I should consider replacing my unit in the next couple of years. He didn't try and sell me anything or perform something I didn't need. (Perhaps my veterinarian should try and do this). Overall a great experience for a necessary service that many avoid or forget to have performed. I definitely recommend CMS for all your plumbing and heating needs.

Updating with photos of my new heat pumps/mini splits from CMS! Happy customer yet again.read more