My wife and I had some family coming to visit during Memorial Day weekend, a total group of 3 adults and 3 kids. We contacted KC's On the Current based on positive feedback & reviews online, and after speaking with Davonne on May 18th, we made a reservation & prepaid for 6 "Cadillac Tubes". My credit card was promptly charged, and an email confirmation was sent. All was good, or so we thought...
Fast forward to Memorial Day. We rented a minivan the night before, and left St. Louis at 7:00am. The forecasted high was 86, and there was a 0% chance of rain, so (as very inexperienced floaters) weather concerns were the furthest thing from our minds. We arrived at KC's at about 10:30am, and immediately thought it was odd that there wasn't a single car in the parking lot. I hopped out of the van and went to the office...locked, lights out and no posted notes on the door. I walked around back...not a sole. I went back to the van and checked my printed confirmation...May 30th, no mistakes there. Finally, I called the office. A recorded message informed us that KC's On the Current would "not be floating" on May 30th due to high water levels in the river!
Like I mentioned, we are not experienced floaters, and high water levels did not enter our realm of thought before we hopped in the van for a 3.5 hour drive. I do not fault KC's for closing, and I am pleased to see that the business puts safety first (one star earned). Why my family and I are upset is because there was absolutely no attempt at proactive communication from the establishment -- no phone calls, no voicemails, no emails, no texts...nothing! For a business who advertises on its website that they are 180 miles from St. Louis, 140 miles from Memphis, etc., it only stands to reason that they receive a lot of out of town adventurers. Taking 30 seconds to contact me the night before or early morning of would have saved my family and I from 7 hours of driving, plus undue fuel expenditures. KC's was very quick to charge my credit card...and it would have been just as quick for them to reach out to me. We would have been disappointed that our plans had to be put on hold, but we would have had the day to find something else to do (and trust me, there's not much else to do in Doniphan on Memorial Day). Instead, most of the day was lost journeying back to St. Louis.
One extra star earned because KC's did issue a refund after I contacted my bank. I would urge KC's to treat their customers as guests, and to understand that getting to Doniphan is a pretty big deal. As a reasonable consumer, I totally understand the closure, but I have a total lack of respect for their lack of proactive communication. read more