I am amazed there are no reviews for this business already considering how poor the customer care is.
I have two experiences with this company. The first time I bought scrubs was for school. I went to Walmart and bought cheap scrub pants but found the scrub tops were not long enough for my torso. I heard from friends that there is a place in the mall that has a jerk for an owner but if you can't afford to wait for snail mail it has a decent stock. When I went to KBF and selected a top to buy the owner (I believe the only person who works there) insisted I purchase a pair of pants with the top. I told him I only needed the top. The entire time I was checking out he wouldn't drop it. I should have just told him it's because his prices are ridiculous and I'm only there because I needed the top that week, but I was trying to be polite.
After the awkward/annoying encounter I personally decided I would never go back but didn't post anything on social media etc as it wasn't a big deal.
Fast forward a couple years and I rip 2 pair of pants in 2 days (cheap pairs and long stretch to squeeze into my car when someone parked too close). I need to replace them ASAP and ask my wife to pick some up for me if she had time. She goes to KBF not knowing my personal dislike for the place and gets a really nice pair of Med Couture pants. First time I try on these pants the draw sting pulls out of the band. I still have the receipt so I figure no big deal, I'll go in and get them replaced as they're brand new.
When I arrive it's the same old grouch working that didn't want to let me purchase only scrub tops the last time I was there. I place the bag on the counter and explain to him that the draw string had broke and I was here to exchange the pants. He told me I had to use the other door, which when I followed his directions led to a separate business that does tailoring and clothing repair. I walk back into his shop and tell him I'm here for a return not to get the pants fixed. That I still have the receipt and tags and the product was faulty. He starts to argue with me telling me that he's never had a bad pair in 20 years and that med couture would not support an exchange as they do not sell merchandise that would rip. At this point I told him fine, I'd like to return them as the purchase was over 25$ and Minnesota has a customer protection law that states any broken/faulty goods can be returned as long as it's within the time frame and obvious the flaw was with the merchandise. He then stated I'm welcome to sue him and in turn he'll sue M.C. and it won't go anywhere.
My advise is to bring your business elsewhere as I assume the reason you're reading this post is to find out what kind of customer service this shop provides. read more