Serious Consumer Safety Failure, Especially for Infants:…read more I am writing this review to document a deeply alarming experience with Primo that raises serious concerns about consumer safety, quality control, and corporate accountability. I discovered a blue colored pencil inside a factory-sealed 5-gallon Primo water jug, which was filled at Primo's Carnegie filling facility and delivered directly to Giant Eagle in Crafton. This discovery occurred after my infant son had already consumed formula prepared using water from this jug. Upon further inspection, I found blue pigment particles in my son's bottle and in the water dispenser reservoir, strongly indicating contamination had already occurred prior to discovery. Primo has since confirmed that the facility responsible for sanitizing the bottles uses Ecolab PolyBrite, a caustic industrial detergent containing chemical agents as part of its bottle-washing process. Despite this, Primo has shown little concern for the potential risks these chemicals may pose to an infant, particularly in a scenario involving a foreign object capable of retaining or transferring chemical residue. Most troubling is Primo's refusal to conduct or allow third-party testing of either: * the water, * the pencil, * or the bottle itself for chemical residues, detergents, or other potentially harmful agents. As a consumer--and a parent--I requested independent, objective testing to ensure my child was not exposed to harmful substances. This request was denied. Primo also refused to conduct a comprehensive and objective investigation into how a foreign object of this size could pass through their visual inspection process, despite acknowledging that the bottle may have been contaminated prior to arriving at their facility. At the same time, they contradicted themselves by asserting that once the seal was broken, the bottle is now considered contaminated--effectively shifting responsibility away from their own processes. To summarize the contradictions: * Primo suggests the bottle may have arrived contaminated before filling and sealing. * Primo simultaneously claims the contamination is only relevant because the seal was broken, despite the contamination clearly predating that event. This logical inconsistency undermines confidence in their quality control, investigation standards, and transparency. At every step, Primo has demonstrated a dismissive attitude toward legitimate consumer safety concerns, particularly when an infant is involved. Their unwillingness to pursue testing, accountability, or meaningful corrective action suggests a broader disregard for consumer protection standards. This was not a minor issue. This was a sealed product intended for human consumption, used to feed a newborn, containing a foreign object and visible contamination. The handling of this incident has left me with zero confidence in Primo's safety practices. I strongly urge parents and caregivers to think carefully before trusting this company with something as critical as drinking water.

I've had this service for years, across 2 different addresses. When we moved, we were further away…read morefrom the distribution center, so I understood the need to switch to once a month delivery instead of bi-weekly. Over the last number of months however, our deliveries are often missed/moved, for up to a week at a time. Good luck getting anyone on the phone as well as wait times are absurd. I canceled the service last week, and they won't even come take their bottles and cheap bottle rack. They missed the pickup date, and now show no future pickup dates, and I can't even call as an "existing customer" because I canceled the service. Amazingly, even if I call as a new customer, the wait times are insane. At this point I'm just going to trash the bottles and hope to never deal with company again. There are a few other brands around Pittsburgh, skip crystal springs and try them.

We live in Point Breeze, Pittsburgh, Pennsylvania, and for years we struggled with common city…read morewater problems including a strong chlorine smell and taste, hard water scale buildup, and extremely dry, itchy skin and hair after showering. Our drinking water never tasted right, fixtures constantly showed mineral deposits, and showers often left our skin feeling worse instead of better. After researching water treatment companies in the Pittsburgh area, we contacted Cesare's Quality Water Solutions. Lance personally came to our home, performed professional water testing, analyzed our water chemistry, and took the time to explain exactly what was causing the issues. Instead of recommending a generic, one-size-fits-all system, he designed a custom whole-house water filtration and water conditioning system specifically for our home's water quality, flow rate, and usage needs. The results were immediate. The chlorine taste and odor disappeared, the water feels noticeably cleaner, and our drinking water tastes better than bottled water. The very first shower after installation was incredible. Our skin felt softer, our hair felt healthier, and we no longer experienced the dryness and irritation that had become normal for us. We have also already noticed a reduction in hard water scale buildup and find ourselves using less soap, shampoo, and cleaning products throughout the house. The installation itself exceeded our expectations. Everything was exceptionally clean, organized, and professionally installed. We were concerned that a whole-house water filtration system would be bulky or unattractive, but Lance went above and beyond to ensure the finished system looked as good as it performed. The equipment is neat, compact, and blends into the space far better than we expected. What impressed us most was Lance's commitment to doing things the right way. He took the time to educate us, answer our questions, and build a water treatment solution based on actual water testing rather than a sales pitch. It's clear he takes tremendous pride in his work and genuinely cares about helping homeowners improve their water quality. If you're looking for a water filtration company in Point Breeze, Shadyside, Squirrel Hill, Oakland, Fox Chapel, or anywhere in the Pittsburgh area, I highly recommend Cesare's Quality Water Solutions. Whether you're dealing with chlorine taste and odor, hard water scale, dry skin and hair, or concerns about your municipal water quality, they provide professional water testing and custom-designed water filtration systems that deliver real results.

Lance Cesare and Cesare's Quality Water Solutions completely changed the way we think about our…read morewater. We live in the Penn Hills and Monroeville area, and even on municipal city water, we were dealing with a strong chlorine smell, concerns about PFAS ("forever chemicals"), potential lead contamination, poor-tasting drinking water, and the dry skin issues that often come with treated water. I was initially skeptical about installing a water filtration system, but Lance took the time to thoroughly test our water, explain the results in plain English, and walk us through every available option without any pressure. His knowledge of local Southwestern Pennsylvania water quality and water treatment solutions immediately gave us confidence that we were making the right decision. After evaluating our home's water chemistry and flow requirements, Lance designed and installed a custom whole-house carbon filtration system along with a high-efficiency multi-stage Reverse Osmosis (RO) drinking water system. The installation was exceptionally clean and professional, with neatly routed plumbing and great attention to detail. The results were immediate. The chlorine taste and odor are completely gone, our drinking water tastes better than bottled water, and we have peace of mind knowing our system is helping reduce contaminants such as PFAS, lead, chlorine, and other unwanted impurities. The very first shower after installation was incredible. Our skin feels noticeably softer, our hair feels healthier, and the overall water quality throughout our home is dramatically better. If you're looking for a trusted local water treatment company serving Penn Hills, Monroeville, Murrysville, North Huntingdon, Irwin, and the greater Allegheny and Westmoreland County areas, I highly recommend Cesare's Quality Water Solutions. Lance provides honest advice, professional installation, custom-designed water treatment systems, and a truly zero-pressure experience. From whole-house water filtration and water softeners to Reverse Osmosis drinking water systems and PFAS reduction solutions, this is the company to call.

We had Fady come by to make some repairs and we were so impressed by his professionalism, respect,…read moreand work. He showed up with a mask covering his face and booties in his shoes before I even answered the door. What a really nice man, too. Highly recommend, all around great experience.

From the owner: Orion Plumbing provides plumbing services to the Pittsburgh, PA area.read more

Stopped in while driving by in Salem Oh, said I would like to have my excising whole home water…read moresofter replaced. They sent a FLIMFLAM MAN to my home, David. After 45 mins I had to escort him to the door, very miss leading.

We've used Gordon Brothers for over thirty years; they are experts and provide excellent service…read more Their Kinetico softener system has never missed a beat and uses far less salt than our prior system. Their reverse osmosis filtration system makes water taste better than anything bottled. Their large charcoal filtration system takes the worry out of chemical contamination. Being in their water club ensures free salt delivery and a discount on any services. Their installation & plumbing? truly the best. Better than my brother's (a master plumber). I strongly recommend them.

I went to Culligan of Indiana, PA to find a filtration system that would not only filter my water…read moreof the harmful contents it can have, but to also have it mineralized too. I care about what I put in my body and I wish to be as healthy as possible. (Filtering out your tap water is a great first step!) I highly recommend their products and have been nothing but satisfied with the whole process; from installation, support and service... all of the staff there (including management) are great. 10 out of 10!

This is a place that you can trust for any water related items. The staff is knowledgeable, and…read morethey deliver consistent outstanding service to my business. I highly recommend working with them.