Caitlyn and Montay arrived early (but asked first if that was okay) and did an amazing job on our…read morecarpets. We got one of their specials which was great value and also learned about the perils of using our portable home machine. Fast but thorough, pet safe, great results and very friendly and professional. I'll definitely be using Zerorez again next time my carpets need a clean! Thank you!

Loved scheduling and working with Zero Rez!! Scheduled online the day before, they showed up within…read morethe time window and even gave me a 45 minute warning phone call. They confirmed my address, asked if that time was still OK, and showed up right on time. Brandon and Justin did a great job and we're in and out pretty fast. They explained all policies clearly and quickly, and payment was very easy at the end as well. Would definitely recommend!

These guys were just great. They were thorough and explained what we should expect every step of…read morethe way. Thaddeus was our contact, and stayed in touch throughout. The crew were remarkable, and friendly. Well worth the price.

I got my furnace cleaned by them, and they forgot to remove the tape to my air filter. This has…read morecaused an issue with my furnace, and I need to get it serviced. It is freezing outside, and I am without heat because of this. They cut holes in my air ducts (which I know they do) but left metal shaving and the punches lying everywhere. The person did not explain what they were doing; they just proceeded with their job. Understanding what I was signing and what they would do would be nice. More communication was needed. Also, ensure they REMOVE THE TAPE and clean up their metal shaving. They were okay; I would probably go somewhere else next time.

Ben and Rob did a great job removing eight pounds of nuts that squirrels left in our dryer vent…read more Clothes actually drying now. Great work and nice guys.

Had them here April 10 2025- Bob & Olik did a fantastic job - very professional- efficient - took…read morebefore after pics- great guys - feel like my house is as clean as a hospital now - thanks fellas ! Highly recommend

I have hired this Stanley Steemer two times--once in July 2024 (5 stars) and once in June 2026 (3.5…read morestars). Stanley Steemer has hundreds of company-owned locations and locally owned franchises across the country. This particular location operates in the Pittsburgh area. Its services include cleaning carpet, air ducts, dryer vents, upholstery, tile and grout, hardwood, area rugs, etcetera. Unlike some competing businesses, for cleaning carpets, Stanley Steemer does not use steam but rather hot-water extraction. Their vacuum pumps hot water into carpets to release dirt from the fibers, and then powerful suction extracts the water and dirt. 2024 review: Through the business's website, I scheduled an appointment for cleaning carpet in my guest bedroom, upstairs hallway, and basement stairs in the morning. Many convenient times for available in the week, so I did not have to wait long for an appointment. Two employees, Dominick and Ray, called me when they were on their way, and they arrived at my house on time. They spoke very courteously to me, and they did an excellent job of cleaning my carpets. They connected their vacuum to the spigot in my garage, and they spent over one hour cleaning my carpets. My carpets had old stains from the previous homeowner and from my dog and cats, and the employees were able to remove most of the stains. 2026 review: I made an online appointment for an arrival window of noon to 4 PM. The first email confirmation said my correct city, but their second/reminder email said an incorrect city. On the day of the appointment, Stanley Steemer called and texted me that they were on their way and would arrive at 10:30 AM! I hurriedly got ready for their arrival. Two employees, Johnny and Wilbur, arrived. The one who was in charge walked through my house to look at the carpets, added up the total price with a coupon, and he pressured me to add on a deodorizer, which I declined. They spent 1 hour 45 minutes cleaning my carpet in 6 rooms, 1 walk-in closet, 1 hallway, and 1 stairwell. (They did NOT have to move any furniture.) The employee in charge said that they removed a lot of cat hair from my carpet, and he pressured me to adding on ScotchGuard for stain protection, which I declined. He commented on the cost to replace the carpet. He asked me if I have any children, etcetera. I walked through the rooms, and I saw that some pet stains were removed, and others were not but probably could have been removed if they had tried. He asked me to sign three agreements on his tablet without showing me the on-screen text. The total price for the carpet cleaning, tax, and tip minus a 15% online coupon was $495. (A competing company would have cost more according to their online estimate.) I used my credit card to pay, and they thanked me.

I would like to update my experience and recognize the efforts this company made to address my…read moreconcerns. While there was initially a misunderstanding regarding a carpet cleaning service at my rental property, I greatly appreciate the way the company ultimately handled the situation. After I shared my concerns, they took the time to listen, review the matter carefully, and reach out to me directly to ensure my experience was fully understood. What I appreciate most is not that a problem occurred--every business can face challenges--but rather how the company responded. My concerns were escalated appropriately, and I felt genuinely heard and valued as a customer. Their team demonstrated professionalism, accountability, and a sincere commitment to customer satisfaction. As a gesture of goodwill, they offered to provide a future carpet cleaning service at my convenience, which I greatly appreciated. More importantly, their willingness to revisit the situation, communicate openly, and work toward a satisfactory resolution showed that they truly stand behind their service and care about their customers' experiences. I am grateful that my concerns were ultimately heard and addressed appropriately. The effort made by the company to resolve the issue and make things right is sincerely appreciated. Thank you for taking the time to listen, respond, and stand behind your service. For that reason, I am happy to update my review and recognize the professionalism, integrity, and customer care demonstrated in resolving this matter. Companies should not be judged solely by whether challenges arise, but by how they respond when they do. In this case, the company showed a genuine commitment to making things right, and that is something I truly value and respect.

Very knowledgeable and super nice. Fair price came quickly. Did a great job would highly recommend…read moreJustin to anyone.

Justin is knowledgeable, polite, professional, and passionate about his craft. He has assisted me…read morewith several quotes, maintenance, and always makes himself available to answer my questions and educate me on my homes Heating systems and Cooling options. He is reasonably priced for the mastery he brings. I value his expertise and his opinion. He is saved in my contacts and is my go to person for all things HVAC in my home.