I walked in after meeting my friend for brunch in the area and was immediately accommodated. Kathy did my nails and she was very detailed and did a great job. The location was clean and relatively quiet. The gel manicure was $38 + tip. I had a great experience and would recommend read more

Kayla Nails - Nail Salons Near Me - San Jose, California

Is Paul still the owner? I've had good experiences here before, but my last visit was unacceptable. I came in for a basic pedicure ($33), and the service was rushed from start to finish--even though the salon wasn't busy. The technician skipped basic steps, like filing one of my feet, which left my nails uneven. I had to ask for additional trimming, and she seemed annoyed by it. I was also pushed to upgrade to a $38 For a 6 min foot massage. 3 min on each foot. Really! I declined, and after that the service felt even more rushed and careless. This isn't about extras I just expect the basics to be done properly. If a technician doesn't want to perform a service, I'd rather be told that upfront than receive a rushed, incomplete job. Very disappointing, especially since I know they can do better. I'll give it one more try, but if this is the level of service going forward, I won't be back. Just because I'm a man & do not spend hundreds of dollars on my nails does it mean the service should be lacking. Also, the language barrier hurts since they don't speak English. It's hard to ask for what you want, but they know the word "tip" DO BETTER! read more

I remember when Kayla nails opened in 2013, despite being surrounded by at least two other nail salons in the same area, Paul and his team made the customer service outstanding and the quality was excellent. This past Tuesday I had an appointment with my daughter for 10:00 am. I figured, it's my birthday and how nostalgic to go back where I would take my daughter for manicures with me... we moved out of the area about 3 years ago. We arrived and the person who met us at the front was clueless about any appointments. (Kelly) Kelly helped me with a gel builder manicure and Tiffany did my daughter's gel mani while Helen started her pedicure. The vibe: Kelly would initiate conversations repeatedly in their language and would talk over the preexisting conversation my daughter and I were having. (About 3 different times) it was as if despite being the only customers in the salon, they were in a rush to finish and were trying to hurry up. At one point, I asked her to revise some bumps I noticed on my nail, her response: "it's only the first coat" and she continued. Being my birthday, I really only wanted to have an enjoyable day. So I let her carry on. The entire experience was so dull, even the "massage" it was so unbelievably uncomfortable, squirt of oil and about 2-3 taps on my hands. (Hopefully those cameras work and they can review the film) My daughter had requested a certain inspo pic that involved a chrome finish, and once she spoke up and voiced her unhappiness with the first nail, Kelly walked over and some dialogue was said, eventually they complied with her request and changed it to regular color since the look wasn't "chrome" looking after only two nails being done. And to top it off, she was cut on her finger, ouch! Once it was time to checkout, Kelly told me it would be $138, I tipped all 3 ladies in cash, interestingly, she didn't even say ty! I hand her my visa debit card and she asks if I want a receipt, I say yes pls and she hands me a receipt for $142. I ask her about the discrepancy, she says, "it's because you pay with card, next time you pay cash and I take 5% off" I explained to her that my issue with that encounter was about her telling me one amount and then charging another, without telling me about the increase. So deceitful and not good for business. I am not sure what her role is in this business, clearly she has lost touch of what a business thrives upon, customer service, honest service and satisfaction. I can tell you the $60 gel builder manicure was NOT worth it, the complete visit was so disappointing. The 3 stars are a reflection of my past experiences when Paul was there managing a great salon and not this experience from Tuesday. The vibe was unhappy people that don't like their jobs, even in the morning on a Tuesday with no other customers around! Unfortunate, really. read more

See all

Dear Owner, When I asked the receptionist at the front desk about my glasses, I realized in that moment that they were actually on my head. Rather than helping me kindly, the older woman at the reception laughed loudly and, in my view, made fun of me for the mistake. I felt embarrassed and disrespected. Forgetting small things happens to everyone, and I did not expect to be treated that way as a customer. I wanted to bring this to your attention because I believe your front desk staff would benefit from training on how to treat customers with courtesy and respect. I have otherwise appreciated the service at your salon, and I hope this feedback helps improve the experience for others. Thank you for taking the time to read this. read more

Just please save your money. I had to have them redo them I could not walk out with them the way they were it was embarrassing. I was so tired I didn't look up close the lady looked confident doing them as I was specific with what I wanted. They did feel bad and another lady had to do them again. As of the pedicure I enjoyed it and they came out nice but today the next day my big toe has an infection!!!!! Save your time your money and your nails but most of all your peace of mind. read more

Kayla Nails - This was the fix. The 2nd time around, another lady had to redo them because she understood what I meant.., - Nail Salons Near Me - San Jose, California

Really disappointed in my last service. They were rude, like openly annoyed with any request and were rolling their eyes. They did this with me, my teenage daughter and my friend. They had the same 60 second loop playing over and over and the whole experience just wasn't enjoyable. read more

Unfortunately, I did not have a good experience yesterday evening at Kayla Nails. I called ahead of time to walk in to fix a single broken acrylic nail. I immediately felt unwelcomed and a bother. The staff was reluctant to help me even after calling ahead. After a very rushed reluctant process of fixing my nail, the woman helping me told me it was a $5 charge. I went to the desk to pay and she told me it was $10 to fix a singular nail. I explained my confusion in the change of pricing after the original technician told me a different cost. They told me cash or card only for payment, unfortunately I did not have cash or my physical card on me (understandably my error). I offered to venmo, Apple Pay, or go next door to the bank to grab cash. After much frustration with me and argument about their change of price, they said they did have Apple Pay and let me tap to pay and charged me $5.15. It was a disappointing experience this evening as I have been coming to Kayla nails for many years. read more

I've gotten a manicure there once and my nails grew so much. My daughter got a pedicure and loved it. We returned just the other day. What I didn't like or appreciate was that when went in no one was there so we got attended to real quick, which was great, but then most customers got there and I was like so awesome. Here's the issue, why weren't we offered water or tea but the few other woman that got there after were offered water and tea! I thought that was a bit disappointing/ disrespectful and a bit racist. The workers also just stare at you any second they can, don't even try to converse at all.. Like stop staring.. read more

Every time I come here they come they "nail "it. They're amazing at nail art and they're super friendly. If you show them a picture of what y they will completely replicate it. I would recommend everyone coming here. This is my latest design! read more

Kayla Nails - Custom nail design by Kayla - Nail Salons Near Me - San Jose, California

See all

Thee most infuriating and stressful pedicure I've ever endured. Found this salon on yelp, came because the reviews seemed good. Notes: They use Windex to clean their chairs (not sure why, as this is not a disinfectant). I wanted a regular pedicure, with attention to my rough feet that needed exfoliation. I didn't even want nail polish or a top coat. Super simple! Katherine was my nail tech, she was awful! From overdoing it on my cuticles and hurting me, to over cutting my toenails. Katherine thought my legs of my petite body were so heavy, she scoffed and tugged on my leg for me to hold up my own weight. I've never been to a salon where they don't want you to be relaxed. Then she seemed to have a problem with my hairy legs lol and that my pants weren't pulled up above my knees. I had them pulled up as far as I wanted her to go, which was above my calf's. I asked her to scrub my rough heels just a bit more and she was upset! So I just gave up on the experience. I was so taken aback by her rude behavior and I don't think she was doing me any kind of favors LOL. I would not recommend this salon to anyone! Awful ... horrible!!!!! read more

I always have a great, relaxing experience Got a pedicure from Dana today and she was fabulous! read more

So to respond to the manager of the salons, I say it again it's ridiculous to charge people for something that price to remove polish it cost double then the stores with brand new bottles and polish is Cheaper I'll say it again to report you to yelp as well stop it do better for your customers read more

Edit: Paul reach out to me and informed me of their two week garuntee policy. I can back and Kelly (who did a great job the first time I went) once again did a wonderful job touching up the cracked nails. I have not had an issue since. I was very disappointed with the service I received on Tuesday, especially since the first time I got my nails done it was so great. I had an appointment scheduled for 12pm with Tracy. I show up a few mins before and was not seen to until 12:20pm by a man (obviously not Tracy). He was in such a rush to do my nails he sliced finger with the nail filer and the gel was not let to bake nearly long enough. Yeasterday (Wednesday) I noticed that the gel on one of my nails has already cracked. I would not reccommend. read more

The employees here are nice, but their work and service is very mediocre. Cleanliness is also questionable. I asked for acrylic in my two big toes and it seems only one nail tech was able to do acrylic. See picture, the yellow lines is my actual nail, so why did the build the nail so wide on both sides .. the tip isn't even straight. Not very good technical skills. I also noticed that when they took off my previous gel on the big toes, they did not clean the toenails at all and just went straight into applying acrylic, I could still see remnants of my previous color on it (I know the black polish covers it now, but trust me it's there) I think this was done because they had another appt come in with the tech that applied the acrylic, and that was rushed. Sanding band on the nail bit of the electric file was already on and definitely used before - those should be tossed out after each client. The other nail tech who did the rest of my service did clean my other toes, but it didn't seem very thorough as other places I've been. Besides all that those things I did think that their chairs weren't the most comfortable , my booty was sore after the service and found myself wishing the service could end so I could get up. Some other little things like their towels being very hot and they kinda do talk about you in Vietnamese (apparently I don't look Viet) , but my main concern was the cleanliness of the equipment. They also use windex as disinfectant (it's should not be). I would not personally visit again but I do hope they increase their skill levels change their cleaning protocols so they can succeed further! 60$ pedicure service + 2 acrylic big toe + gel polish = 100$ before tip . (Listen, I don't like the service but I'm not going to not tip someone who just worked on my feet for an hour ) read more

Kayla Nails - Using Windex to clean chair after service, Windex is NOT a disinfectant. :/ - Nail Salons Near Me - San Jose, California

See all

The owner, Paul always takes care of me and remembers my "usual" even if I'm gone for months at a time. Kim and Sara are amazing. I'm super picky when it comes to my nails & Kim always does my dip manicure so well. read more

My review is based on my basic gel pedicure. I came in first thing on the morning, so I didn't have a problem getting in. Everyone was friendly and welcoming. My nail tech was thorough and spent a good amount of time on the leg massage. The best part? The price. I feel like their prices are very reasonable compared to other salons. Will definitely return. read more

I just had the worst pedicure. I had to wait because the next technician to work ran an errand. Really? Others where standing around. When she arrived, she didn't even introduce herself. I requested extra attention to the ingrown nails on all toes. I had to ask multiple times. And she still did a poor job best. With all the choices for nail salons in Willow Glen, choose any other than Kayla. read more

I wish I could give Kayla Nails a sixth star! Kayla's is conveniently located in beautiful Downtown Willow Glen - Depending on the day, street parking could be a bit hard to find but no need to worry - Kayla's has a huge parking area directly behind the shop. Paul and his team are superb! They greet you with a big smile, a warm welcome and by name as you walk in - Makes you feel like a billion bucks each and every time. I've been coming here for years and love that the team has picked up on the little things: They know that I always choose white for my pedicure, they know that if I come in during the week that I'm on a lunch break and need to be speedy vs. coming in on the weekend, I am there to relax and indulge - To me, this is incredible! The salon has more than enough manicure and pedicure stations to accommodate but I would absolutely suggest making an appointment {although walk-ins always seems to be more than welcome - as well as last minute appointments like myself}. The stations and tools are always cleaned/sanitized in between each client {super important} and the salon is always sparkly clean. I always opt for the regular pedicure {once a month} and a gel manicure {every two weeks - although, the manicure/color stays in tact for three weeks but the re-growth kills me} - Plenty of colors and designs to choose from! I can't wait to get back to Kayla's.. I'm in serious need of a little pampering! Tip - Be sure to bring cash for a tip! read more

Kayla Nails is the place to go for a good pedicure and manicure. The service never disappoints. read more

Kayla Nails - Manicure and naila - Nail Salons Near Me - San Jose, California

Always a great experience when you have Paul there for the in-grown and quality control! The lady who did my pedicure was very careful and didn't rush which I truly appreciated. read more

See all

I've been coming here for years, but after several weeks of quarantine, I had to update my review. In early March, I came to get a gel manicure before I headed off on vacation. Well, while out of the country, the entire Covid-19 situation unfolded in the states, and when I returned 3 weeks later, everyone was sheltering in place, and I knew I would not be able to get my nails done again for a very long time. But, as I sit here over 4 weeks after getting my gel nail manicure, I have to say I am incredibly impressed! While there is growth, my gel nails are still in excellent condition. I've cooked, cleaned and gardened, and they still look great! Now, I've compared my nails with colleagues (on zoom meetings of course) and by far mine are in the best condition. I've done a bit of filing to keep them a reasonable length, and this hasn't harmed them at all. While I've always known Paul and his team do excellent work, this has absolutely solidified it for me, and I cannot wait until all this is over and I can go back and get my nails done. read more

Kayla Nails - Over 4 weeks growth in quarantine and they still look pretty good!! - Nail Salons Near Me - San Jose, California

Brought my daughter for a full set, classic French with diamonds on one nail. They charged her $80 and this is what she got. I complained and they wanted to redo them, such an inconvenience! Why not just do them right the first time. Refused to refund me and wanted me to wait for the owner to come and get them fixed. They kept saying it looked fine. If we paid $80 for a service, I expected better than this! read more

See all

"Cash discount". It is actually the credit card fee. So, if you use your credit card, you pay an additional fee ON TOP of your total for services. If you don't use your credit card, you don't pay the fee. Mani/pedi: subpar. Quality of work wasn't great. Lots of defects and no attention to detail such as ensuring nail edges were completely painted. Edit to add: They don't use the mini-sealed individual nail supply packs that other salons used - with supplies that are used for one customer and then disposed of; most salons open these in front of you so you know everything is new and sanitary. Instead I watched her grab a few things from her coat pocket. Makes you wonder how thoroughly everything is cleaned, if at all. read more

I've been going to Kayla Nails for years now and they've always delivered with their lovely hospitality and fabulous nail jobs. This review goes to Kelly who did amazing work on my nails based off of a photo I found on Pinterest. Her attention to detail and the precision of her work were more than I could ask for! Thank you all so much for being a lovely salon to keep coming back to :) read more

Kayla Nails - Nails - Nail Salons Near Me - San Jose, California

Very disappointed! Went in last Tuesday for a pedicure and a full set. I had an appointment and a referral from a long time customer. Myself and my co worker received gift cards for teacher appreciation week. I was so excited to get in there because i was flying out for a wedding the very next morning. I am not familiar with the nail names so i made sure to bring a photo. While getting my pedicure i asked several times for someone to turn my chair on, the woman had an attitude, laughed an then continued to talk to the woman doing my nails. I was very specific with how i wanted my nails. She seemed to get upset when i was explaining to her that i don't want pointed nails. The owner Paul came over to fix what she had done. He proceeded to tell me i need to ask for coffin. I told him i showed them both a photo. At this point i was frustrated and began to cry. I just wanted my nails and toes done. For the pricing i shouldn't have had to tell the woman to turn my pedicure chair on or argue. It is expensive and i do not mind that If i am treated properly . Rushing your clients is unacceptable. My nail broke before the wedding. I will not be returning to Kaylas. I do hope they slow down and take better care of their clients. I tipped even after all of this frustration smh. First and last time visiting this place. UPDATE !!! I'm not sure why Paul is mentioning my profession! I am not criticizing him as a person but simply leaving an honest review on a company that has the capability of understanding criticism to do better. I had a bad experience, If you can't fix it with me you have the opportunity to make sure these things don't happen to someone else but instead you choose to argue with me online. I have wrote the honest truth. . Yes the first woman who was preparing to do my pedicure was very friendly with me. The woman who stood to do my nails did not speak to me at all after she asked how I wanted my nails. She asked me along the process how i liked them and i was satisfied until she continues to file them into a POINT AT THE END! I tried to explain to her and each time she would stop filing and then continue (she didn't speak much English). I told her i did not like how she shaped my nails! Which is why you came over in the first place to communicate for her. You walked over with a bad attitude until you saw me crying!!! You took over. YES I asked you to cut them because who wants to sit in a salon arguing about what was asked for in the first place. I did not ask for thin, pointed nails i wanted them wide so you added powder to make them wide! I have never had this problem before so i was ready to just get the hell out of there! When i told the woman doing my feet that i decided I didn't want gel on my toes because you guys were going to charge me $80 you switched the person. The first person who was handling my feet was very polite, we had an entire conversation you are correct. The second woman who came over to finish was in fact very rude! She rolled her eyes at me numerous times. She did not speak to me at all. When I asked her how do I turn my chair on she spoke to the woman doing my nails in a different language. And they told me the chair was already on! It was not! YOU TOLD ME TO ASK FOR COFFIN THE NEXT TIME!! YOU SAID THAT I NEEDED TO SPEAK UP AND TELL THE WOMAN NEXT TIME I WANT COFFIN WITHOUT A POINT! I provided a picture to show you all because AGAIN I didn't know the name. I had no idea they were called coffin nails! As for my polish yes I wanted to match the photo and you told me I wouldn't be able to because they use filters on images. Not a problem you guys matched the best you could. I was very happy with the color. Your nail tech wouldn't even respond to me when I told her about the shape of the nails (spoke very little English) She kept filing which is how they ended up pointed. My mother was on FaceTime with me for majority of this nail experience! She heard you asking me about my nails and explaining about the shape. Your nail techs were all rushing around! I did not ask to have my nails done at the same time. I was not able to fully enjoy my pedicure while leaning over to get my nails done all at once. Once you fixed what the first woman did I loved them. My nail broke TWO DAYS later ! Cracked right on the added piece YOU did! I was not going to write a review until that happened and a friend of mine received unacceptable service as well. Like i said i won't be returning so you don't have to worry. You stayed later to fix the problem that was your nail techs fault! Arguing with me about my experience won't give you more stars! My name is Taneko! You won't even take the time to spell that correctly and it's right there. All terminology aside I didn't receive what I asked for (picture provided) so you stepped in to fix it. I did not ask for NARROW coffin nails IF YOU LEAVE A REVIEW BE READY FOR THE OWNER TO INSULT & HARASS YOU VIA PRIVATE MESSAGE. read more

See all

Always love going here. The staff is lovely. And they do a great job of mani pedi. Been going here for a long time.

I went in for a mani-pedi and had a bad experience with this salon. I asked when I scheduled the appointment if they have someone who can do ingrown nails. They said yes. So I went in. It was such a painful experience! The person who did my pedicure kept digging into my nail bed and made it so painful. That alone was horrible. To make it worse, even the manicure was badly done. My cuticles were not entirely cleaned, and it barely looks like I've gotten a manicure done. Plus, the nail polish lasted like a day and it started chipping right away, even though I didn't do anything much with my hands. To top it all off, the way my mani-pedi was done was not very hygienic. read more

A+++ service !!! I'm so happy I found the Best Salon in Los Gatos ... wonderful super friendly place, very generous with the offering the delicious tea and a warming neck wrap prior to your service... Paul is incredible, he does a fantastic job , excellent quality... my nails look awesome! I'm very very happy ! Thank you Kayla nails !!! read more

I've gone to Kayla nails 2 times now in the past few years and each time I haven't been happy with the results. The only reason I went back again last month is because the owner Paul is generous and texts me about 30% discounts. The first time I asked for the viral Hailey Beiber glazed donut nails after showing a picture and got clear sparkles that instantly turned yellow after a couple days. The second time, I asked for the trendy soap bubble nails and ended up with a nude color that wasn't even dark enough to hide my nail. Not even close to the picture. I had to take engagement photos the next day and was really disappointed. When you try to say you don't like it, the technicians disregard you and try to justify that it looks good and then also expect a large tip. I also had to remind them about the discount several times...I think I'm finally done with this place. Not worth the discount. Sorry Paul. read more

So I originally came here to get my nails done before a vacation. Before Kelly and Paul I would only get my nails done for special occasions. Today was my 5th time back! My nails always look so beautiful and make me feel complete. My acrylics last for a solid 3+ weeks. I love the variety of colors they offer and how accommodating they are. Last time I came in I brought my boyfriend, his friend and my roommate and they were able to get all 4 of us in within 30 minutes of calling. They can get busy so be kind and try and call ahead. read more

Kayla Nails - Im obsessed! - Nail Salons Near Me - San Jose, California

See all

I went there to get builder gel, but they don't actually build the nail with gel to give it length they wanted to add a plastic nail then build from there. Not what i wanted. I wanted to just add length to my two tiny ugly nails that broke. So i just got a regular manicure. The pedicure could have been better definitely did not give a great massage and burnt me with the very hot lotion. I told her that it was super hot and she just no it's warm. But my nails look great, cuticles could be better but thank you. read more

Kayla Nails - Manicure - Nail Salons Near Me - San Jose, California

I've been coming here for years prior to the pandemic, and today, I came back again for the first time after.... They always do an amazing job! Consistent service, relaxing atmosphere, and fair prices. They also are very timely and typically can handle my mani/pedi (with gel) in about an hour. read more

Kayla Nails - Nail Salons Near Me - San Jose, California

Relaxing pedicure

Very good service. Took their time to give me a quality manicure. Reasonable prices, too. I was impressed and will return

Went as part of a bridal party with mothers and the bridal party getting their nails done. Go to end to read tips. Greeting was fine. We picked out our nail color. There wasn't too much communication with my specialist to tell me that they were out of my color so I sat there wondering what was going on Also, they jumped around with who would be doing my pedicure. Otherwise, they did alright with my pedicure. My left big toe smudged from her hand and she cleaned it up then didn't fix it so.. What I am not ok with is my manicure. The lady was confused first with how I wanted one nail to be the same length as my others. Then she didn't really pay attention and I had to keep asking her to unstick my skin from the glue. I also asked for rounded nails and she didn't know how to do that. I just gave up after trying with her twice. You can tell on the sides of my nails that no nail polish was applied. I'm paying for this so please, paint my entire nail. I kept pointing it out to her and she just wasn't listening to me. She did so many layers that my nails are too thick now. Finally, at the end she asked me to wash my hands and when I came back, someone was sitting there. No acknowledgement. Thank you so much. You have to tip with cash so do make sure to bring cash. Also, parking is difficult since it is downtown Willow Glen so try to come during a time that is less busy to make it easier to find a spot. It was nice that they allowed for alcohol, provided glasses and poured for us. Hours are Monday through Saturday, 930-7 and Sunday is 10-5. I liked that they accommodated all of us. It does have a very nice ambiance with a random bubble in the flooring in the middle of the room. But I am unimpressed with the job and customer service. If you are Asian, don't come here, they will happily treat you like shit. If you are white, you're fine. No worries. You can come here and it'll be good service. Lookthe other Yelp reviews, you get blamed for your negativity. I'll post the pictures of my nails. Would I go again? Nope. Does it look ok? Yeah. Overpriced? Yes. Edit: Originally posted August 24, it is now August 28 and my gel nails have already chipped. The owner contacted my friend instead of me. I think it is understandable that I am miffed. read more

See all

I went back to Kayla Nails after a bad experience at Sakura where my gel mani lasted literally 3 days before peeling right off. Why did I ever stop going here? Still friendly, still very clean, and still full of nice people. Great color selection and the gel mani stayed on for 2.5 weeks with no chips or peeling at the edges. They are fast yet relaxing. I don't see gross stuff when I look around closely, and my mani and pedi were freakin perfect! read more

See all

The quality of service is not good and has deteriorated .. And they don't offer a quick service either

I am very happy that I decided to give this place a try. I called last minute before heading over and they were super sweet and accommodating and got me in. As soon as I walked in the door I was greeted kindly and taken over to the nail station. The lady who did my nails took her time to make sure everything was how I wanted it which was a nice change. They got my nails lookin' clean! I loved my nails so much that I came back a second time. My nails looked just as good, if not better. Sold. I am Very satisfied with the service, the color selection, the quality and the prices. I am so happy that I finally found a nice, clean, relaxing salon. Most places these days line you up, give you a number, shuffle you around, talk to each other about you, don't listen to what you want and end up doing an annoyingly bad job. Not here. It's actually a relaxing experience like it should be. The staff are all polite and skilled and take their time to deliver the results you are expecting. They are located in Willow Glen on Lincoln. You might be able to find a parking spot on the street out front, otherwise there is a parking lot in the back. If you are looking for a consistently good spot to get your nails done, look no further. Give them a call! read more

Kayla Nails - Nail Salons Near Me - San Jose, California

See all

I moved to the area a couple years ago and this nail salon came highly recommended from a close friend. This is the place to go for any type of nail service: gel pedicure, gel manicure, dip nails, waxing, etc. Kelly and her staff are amazing and I cannot speak more highly to their customer service. Their space is modern, welcoming and friendly energy. Might I add they do not miss any details! They answer the phone promptly and are always there to squeeze you in if you're in a pinch with last minute timing. While you may spend a little more, the quality and top notch service is worth it! read more

I like so many things about this place. I can always get in, the pedis are great, clean tools, friendly staff, close to home.