Very disappointing experience. I called ahead and was quoted one price, but the final bill was significantly higher with no explanation provided at checkout. I accompanied a client to this appointment, and when I politely asked for clarification, the main guy handling the transaction was rude, dismissive, and unnecessarily hostile. I was simply asking a straightforward question about the charges. Payment was still completed, and a tip was given at checkout, but that does not change the fact that asking a basic question was met with disrespect instead of a professional explanation. There is a clear difference between customer service and being spoken to in a condescending or hostile manner. Unfortunately, this interaction lacked basic professionalism and transparency regarding pricing. I hope this business improves how it communicates with and treats customers going forward. Response to Paul(Business Owner): My concern was never that a tip was added. My concern was that when I asked about the difference between the quoted price and the final total, I was not provided with a clear breakdown of the charges. The explanation regarding credit card fees and other charges is being provided now in your response, not in a way that was clearly communicated during checkout. Had the charges been explained transparently at the time, there would have been no confusion. I also stand by my statement regarding the interaction. Asking a reasonable question about a bill should not result in a customer feeling dismissed or spoken down to. Regardless of our differing recollections of the conversation, that was my experience. I appreciate your response, but the tone of both the interaction and your reply only reinforces my original concern. Customers should be treated with professionalism and respect, even when they are simply seeking clarification about charges. read more

Clean salon, friendly service, beautiful nails I don't live in the area but I had some time to burn and popped into this salon for a gel pedi and a regular mani. Added 'warm pedicure' (hot wax after pedicure to soften feet) and it was a great touch! Highly recommend if you're in the area. I would go here regularly if I could :) read more

I this was a great place. The service was amazing. They were so friendly and helpful and attentive. The vibe was good cause I love the fact that you're getting manicure and pedicure in the same time not having to go to a different stations and they were very friendly and was a very calm environment. read more

Today I got a beautiful mani-pedi with Paul. The salon was very clean, peaceful, welcoming. Nice location with free parking. I almost never drive over 17 for anything but the airport. This was worth the drive. I'm happy. Would love a longer/ stronger massage next trip, which I didn't specify on my first trip. The photo will perfectly illustrate how nice the mani turned out. read more

Kayla Nails - Ombré builder gel mani - Nail Salons Near Me - Los Gatos, California

Phenomenal service! Kimmy did my nails, and she did a phenomenal job. They're clean, so well done, and look beautiful! We asked her to adjust my nail shape and change the color multiple times, and she was nothing but extremely kind and accommodating. I felt so bad, but she reassured me countless times and made me feel so comfortable and welcome. I wish I lived up here because Kimmy would for sure be my go-to nail girl. read more

Kayla Nails - Nail Salons Near Me - Los Gatos, California

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Great quality and vibes. I got the exact nails I asked for and love them . Would highly recommend. But a bit pricey. read more

Kayla Nails - Lace french tips with 3D flowers - Nail Salons Near Me - Los Gatos, California

I like this place. I went in for a gel pedicure & acrylic set. A lady was doing my acrylic set, it was very uneven & crooked. At this point the owner wasn't in the shop, he later came when she was starting on the French tip. He started paying close attention on my nails. He was the one who ended doing my French tip. But he noticed how uneven all my nails were. Had a talk with her & started to explain how she should do them next time. He tried as much as he could to fix my nails. People make mistakes, & that's okay. We are human. But I really like how he was so quick to fix as much as he could, & explained to the lady what she should do moving forward. I would def come to this shop again! I didn't feel uncomfortable whatsoever. There are some shops that are clearly talking down on their customer, in this shop, I felt comfortable & relaxed. read more

Kayla Nails - French tip acrylics - Nail Salons Near Me - Los Gatos, California

I usually do my own gel nails but I will do a reset every few months by professionals. Thank you Kelly and Anny for a great first experience at Kayla Nails. The salon is clean, quiet and away from the Main Street. There is plenty of parking in a private lot. I got the jasmine coconut pedicure and a regular gel manicure. Everything was relaxing, smelled wonderful and I got a nice heated massage. Cuticle work was impeccable and the manicure and pedicure took less than an hour. I went for a neutral this time around- will be back! read more

Such a relaxing environment. Quiet, cool, soft music. I love my manicurist, Kim. She is very neat, thorough and kind. My favorite thing is to tease the heck out of Paul. He's so fun to see his reaction. He's a great manager. Thank you for taking such good care of me. Carol Butler read more

Kayla nails is my favorite nail spa to go to! I have been coming here for over a year now and they absolutely kill it every time :) I will upload multiple photos of nails I've had done here! The owner, Paul, is so attentive and kind and is always giving out great deals. Once you arrive, you're always immediately greeted by everyone and once seated, you're served a hot tea with a hot shoulder pack around your neck. I always get gel builder and my nails have grown so much/so healthy. I bring all of my friends here and they have become regulars as well :) One time I even chipped a nail and they told me to come back and fixed it for free (even though it was 100% my fault). read more

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I had a great experience at Kayla Nails. I appreciate that they are open 7 days/week and later on the weekdays. I was able to book online and they were very responsive and flexible. The salon itself is bright and clean. They have nice massage pedicure chairs and offer you water or tea to enjoy during your service. I got a standard pedicure with gel. Ann did a wonderful job with everything. Pricing is comparable to the other salons in town. $45 for standard pedi (which was excellent) $15 extra for gel $5 to remove existing gel Just need remember to bring cash for tips. While I was there a little girl from the dance studio next door came in and asked to use the restroom. The staff was so nice and welcomed her in. I would definitely return to this salon based on the great service, cleanliness and kindness of the staff. read more

Response to Paul's post. Bottom line is Paul does not stand behind his work. He overcharges customers .He blames the customer when the service is done poorly. he lies about everything. Here are screenshots of my last four services which were between $158 and $188 when he claims I never spent that much and I was never charged that much, another lie.. Attached photos of the screenshots, where I clearly said I was not coming back in when he claims that I made an appointment that I didn't show up for. Another lie from Paul. Beware of this place the owner is very sneaky., Shady.and he becomes very argumentative and combative. read more

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This was an incredible first impression! I had an unfortunate experience at another nail salon the day before and needed to get them fixed ASAP. Paul responded to my message immediately and was able to see me within 45 mins of my initial message. The salon was clean, and staff were friendly and my nails look amazing! Truly better than I could have expected. Thank you for saving my nails, Paul! read more

Kayla Nails - Black and White hombre, dip full set. - Nail Salons Near Me - Los Gatos, California

Kimmy did a beautiful job on my manicure. She took her time and checked in to be sure I was happy throughout my service. I will be back!

Long overdue review! Paul and the team at Kayla Nails are the best. My job relocated in December, but I still go out of my way to see them because they're that good. Always great service and quality. Highly recommend! read more

Kayla Salon in Los Gatos! When you expect more, your focus is on customer service. A nail designer has to be discerning. See why in every detail, especially when you're the owner. Paul has been a nail designer for over 15 years. Therefore, his character and choice of staff must follow in his footsteps. And when he's not there, the salon has to run as if he was there. Paul staff are a delightful group of people when catering to your needs. His staff aren't just about answering questions, they know how important it is to listen. Expectations are a two-way street. I love French pedicures. The thin crescent moon design means a thin line. No matter how many times I said thinner, his designer graciously wiped until I was satisfied. Pure purpose of thought to customer expectations! Pure service along with genuine persona. Afterwards, all the ladies came around to support their colleague. Paul runs a tight ship and his ladies are an extension of all the years. Paul has accomplished choosing a wonderful staffing by following his inspiration in this extremely competitive business. Paul is amazing at his best. When you share with them, you're as good as Paul! The joy that comes over them is wondrous. The ladies are a delight. When your business becomes a destination for enthusiasts who are seeking more than just a pedicure. You're a customer who doesn't care about price as long as you can deliver excellence..... 5, with hugs and kisses read more

Kayla Nails - French pedicure at Kayla Salon in Los Gatos - Nail Salons Near Me - Los Gatos, California

I've now started to bring my daughter for special occasions to Kayla Nails. All of the technicians and Paul are incredibly sweet every time I go and they dote on my daughter when she comes. I won't go anywhere else. So happy to be supporting this local business! read more

Kayla Nails - Nail Salons Near Me - Los Gatos, California

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Paul was fantastic! He made sure I got exactly what I wanted with this set of nails - even though the airbrush machine malfunctioned he took the time to make sure everything was perfect. Thank you for your hard work and time! read more

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This is my favorite nail salon in the South Bay! I discovered them recently and have gotten a gel manicure 4 times with them now. The salon is your basic nail salon, lots of colors to choose from and great service from nail techs. What keeps me coming back is how well they do the gel manicures! My nails last for SO LONG! I've been to many other salons in the South Bay and my gel will usually start peeling or chipping after 2-3 weeks. With this salon, it hasn't peeled or chipped until at least the 4 week mark (by then I want to get them done again anyways because they've grown out lol). My last manicure lasted nearly 2 months (no peeling and just 1 chip!). I got their dip manicure once as well, great quality. Will continue going here for my nails. Parking can be a little tricky if you go during the busy hours in downtown, so I usually try to make an appointment before 4pm on a weekday and it's fine. Bring cash for the tip :) read more

Sarah is a super talented and skilled nail tech. I always leave satisfied and relaxed. Beautiful salon and in a great location. So happy I found Kayla Nail Salon!! read more

I found Kayla Nails by researching reviews and decided to give it a try. It did not disappoint! Paul and his staff sets Kayla Nails apart from the rest with their location- easy to get to, effortless parking, clean, hygienic, bright, open spaces. The skill set and professionalism of all staff was clear. The products and art form is the best. It's not just about the nail art- it's an experience that blends all the ingredients necessary for gaining loyal customers. They got me and I will be back! Go see Paul and his team. You won't be disappointed. read more

I randomly found this place in a pinch. I needed my nails done last minute. They are perfect! The nail techs are highly skilled and have alot of experience. ...(and i'm really picky). Great job! Highly recommend read more

Continuing to have amazing nails from this place! I absolutely love coming here. I just moved back from SF and was so happy to finally be in a place that has the attention to detail and customer service this place offers. I personally have been going to Jenny but everyone here is incredible. They treat you like family, and I've recommended several friends come here now who also shared the same great experience as I have. If you're looking to find a place that you know will leave feeling confident with new nails. This is a place to go! read more

Kayla Nails - Nail Salons Near Me - Los Gatos, California

I have been going to Kayla nails for about two years now and go about every three weeks, so I have lots to review on! Salon: It is always so clean! Drinks: You are always offered hot tea or iced water Colors: There are so many colors to pick from! You can show them any design and they will do it! Or you can be like me and just let them pick color and design! Staff: is the friendliest staff and always make you feel so welcome. Making appointments: it is so easy! You call, Paul will answer and then text you confirming the appt. Nail techs I see: Paul and Evonne have always done my gel manicures and Thuy has always done my gel pedicures. I've never had issues with my nails breaking, three weeks later and this still look perfect! I cannot recommend Kayla nails enough! read more

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Atmosphere: relaxing, quiet and clean. If I got a Mani Pedi etc I'd most probably fall asleep here. Quality: I asked basic manicure; which is 20 mins. It was fast and Dana was nice when I told her don't push my cuticles too much. Gentle, clean and shiny. I'm happy. They offer hot/cold water and a nice hot shoulder hot pack. I don't know if this is normal, but I liked it. read more

Any nail tech other than the owner will not do the correct designs you ask for. I asked for a very simple design and was sent out the door with nails looking nothing like what I had asked for. If you just want a one color manicure, go for it. If you want a legitimate design, go elsewhere. read more

Still one of my favorite places! It was a relaxed Saturday morning and their music was perfect for relaxing. Great service, as always! read more

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Beautiful nails done by the awesome Jenny! I love going to Kaylas nails. They are always on time, facility is clean and staff are so friendly & welcoming! I got a pedicure also from Kelly. She did an awesome job. read more

Kayla Nails - Valentines Inspired - Nail Salons Near Me - Los Gatos, California

I started coming here recently for gel builder and am so happy to have found this place. Sara and Jenny both do a fantastic job. My nails look so natural and they both have a great attention to detail. On top of that, it's always spotless and everyone is so friendly. Thank you! read more

Kayla Nails is always able to get me in at the last minute, often with guests in tow. Every nail tech has been great and the quality has remained high. The owner, Paul, is especially skilled at nail art. They also have a very large range of polish colors and types (regular, gel, powder, acrylic etc). read more

What a hidden little gem. I stumbled upon Kayla's nails from yelp- decided to call and see if they can accommodate 3 pedicures, and Paul said sure! Come in. So we made our way over. The parking lot is a nice size, quiet on a Sunday afternoon. The salon is immaculate, clean and beautiful. Everything has a space, 12 spa chairs, and friendly staff. Coming to a nail salon with two young children is always challenging, but they were amazing! My girls ended up with pedicures and manicures and loved every second of being pampered. It's honestly the best service I've ever had in a salon. The work is amazing, neat and flawless. If I had to return, I'd come back for the friendliness of the staff, but their work speaks for itself! As do the amazing previous reviews! read more

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A great place to go. Loan gives an amazing pedicure. We have been to many nail salons and this one is our favorite

I came here bc the reviews were really good. Overall the mani and pedi was fine and average. However when I was charged an extra $10 for the removal of my gel, that set me off. I asked the owner about it and he was not very pleasant, or offered me a 1x discount or anything to ease my concern. I paid $135 with tip for a basic gel mani pedi. This is insane. read more

Paul is an artist in every sense of the word. He is meticulous, precise, clean and beyond professional. I've had him do my shellac/gel nails before and they lasted for nearly a month without chipping. Just tonight, I called at 6:10pm, asking for an appt. He very politely told me to come at 6:30. He took his time doing a French manicure and once again, my nails look absolutely beautiful. I will not go to anyone else. Paul & Kayla Nails is the salon to go to in Los Gatos!!! read more

Kayla Nails - Beautiful French Manicure, thanks to the owner, Paul - Nail Salons Near Me - Los Gatos, California

Went to Kayla Nails in Los Gatos, for a hard gel fill-in, about 3 weeks ago, after a botched nail job from another nail salon. First, the salon is super clean, bright and has great energy. Jenny was AMAZING. She immediately started on my nails and not only cleaned them up but we tried a new shape which I love. She took her time, carefully inspected my nails so they would be as perfect as possible, listened to my request for a particular color style, and found me a perfect match. We also had a very nice conversation. I also met the owner, Paul. He was so professional. He cares about the quality of the work and truly wants the customer to feel good about the service before you leave. He even has a 2 week correction policy if you don't like your nails. That's awesome. The prices are reasonable and consistent with the pricing online!! I have found my new nail salon and will be back soon for a pedicure and a another fill in!! read more

friendly environment. Previous visits were pretty good but then started falling short Booked Jenny but when i arrived, everyone had no idea who Jenny was (strange to me) and Lena did my gel manicure. The equipment she used was super harsh on my nails felt like getting run over by truck then she cut through my cuticle and bled out. Paint job was decent but she painted "outside" of nails for every single one and didn't use brush to clean up instead she filed them which was quite uncomfortable and messy. Some nails have uneven paint. read more

I have lived in Los Gatos for 13 years and there are A LOT of nail salons to choose from, so trust me when I say "JUST GO HERE". I'm a perfectionist and it has been super hard to find someone who gives as much attention to detail as Paul does. Jenny was also meticulous in making sure my nails were even and symmetrical, and Kim did a beautiful job on my toes. This is the first salon that has been able to make my artificial nails look truly natural and I love them! Everyone at Kayla's is super sweet and you can tell Paul genuinely cares about his customers because he knows his regulars by name and greets everyone coming in. I can honestly say that this is by far the best salon Los Gatos has to offer and I'm so glad I found them! read more

Kayla Nails - Curly French black tips - Nail Salons Near Me - Los Gatos, California

BEST PLACE IN LOS GATOS ( the whole Bay Area for that matter !!!) to get your nails done THE RIGHT WAY ... Paul is my IDOL - he does excellent , precise and extremely professional work - I never had better looking nails in my life ! Wonderful warm atmosphere at the salon the moment you walk into the door , you are welcomed with a warm neck wrap and a great cup of tea or water , they have so much to offer and with such a Grace and a smile... You feel Loved and cared about here ... Not a lot of places could do this any more ! I give it a Six Stars !!! Will recommend to everyone and always come back !!! Love Kayla Nails !!! Thank you Paul !!! read more

Kayla Nails - ACRYLIC NAILS LASTS A LONG TIME - Nail Salons Near Me - Los Gatos, California

My sister and I were walks-in this weekend and had the most fabulous experience at Kayla Nails. Our technicians were meticulous, clean, methodical, lovely - it is clear they prioritize thoughtfulness and hospitality in their work. Great communication and professionalism, a touch of humor, humanity. The quiet morning jazz playing during the massage portion of the pedicure threw me into a deep, catatonic bliss state. Of course, my nails were perfect (thank you, Ann!) - a word I don't throw around regularly. (Full disclosure - I am the type to go home and redo polish if it's not quite right. After Kayla's, I find myself marveling, somehow; at my own feet.) Here, you'll find a wonderful team of technicians there who care about what they do, and you. read more

AMAZING! I feel like I found my new nail place. (It was my 2nd time here) I walked in and was greeted immediately. The vibes are calm and clean. Everything looked brand new. I was seated in my chair within 3 minutes. As soon as I sat down I was greeted again and offered a beverage. The hot tea I got was so good! I got seconds. Kelly did my toes and Lena did my hands. My nails were in horrible shape but they came out looking brand new. I got a regular pedicure and dip for $95. Lena even made a custom dip color for me. Durning the service they even asked for my name & asked about my weekend plans. I was also in and out in 1 hour. 11/10. Will definitely be back! The owner rang me up and he was super nice and friendly. Bring cash, it's 5% off your service. I can't wait to be back! More pictures next time! read more

Kayla Nails - Nail Salons Near Me - Los Gatos, California