32 days after purchase of my ring I'm missing 2 stones. Apparently the extra coverage doesn't cover stones and I'm just past the return time. Absolutely disgusted over the quality I received for the price that was paid. Everything is such a cash grab anymore. Anything I've bought in the last 6 years has been crap. I'm done shopping at Kay's. Much better quality out there for a competitive price. I've been a customer for 25 years and a Kay's card holder. This was the last purchase here for me. read more

Kay Jewelers - 2 missing stones after less than a month of wear. - Jewelry Near Me - Independence, Missouri

I have been a huge pusher and advocate for the use of K jewelers for many years. I myself have purchased four rings from there and up until recently had nothing but great experiences, which is why when friends and family straight away from big box Jewelry companies I would tell them how great K jewelers, especially in independence was. Back in August while shopping at a different mall(so this review reflects on them also). Oak Park. I had my ring cleaned and inspected. They had difficulties finding my information but after sometime they found it and confirmed email address, etc. with me. At that time, my cleaning inspection was completed and my ring was handed back to me. Not before of course I was trying to talk into an upgrade or buying a new ring. Fast forward to last Saturday when my diamond fell out of my wedding ring. I took it with my warranty to Kay jewelers, hoping they could help me with the warranty process and getting my ring fixed. At that point it was when I was told that I had not had it inspected since January 2025 so that my warranty was now null and void However, that was not the case since I had had it checked in August they say that they could tell that I had it cleaned but not inspected and sense Maybe I didn't do my wording correctly when I handed it to the jeweler I would need to pay for the repairs out-of-pocket or get an upgrade. I feel like this is a ploy to get me to purchase a new ring or a diamond. And I for one will not return my service to Kay jewelers and will no longer be an advocate for the use of their store. read more

Delivery using UPS was very delayed. Not a vender I would use ever again. Customer service is not helpful. read more

I bought a special Butterfly ring (with purple stones) for my Daughter, for Mother's Day. The fact that the stones fell out wihin an hour of gifting it to her is UNACCEPTABLE. Now - 4 Times taking it back to the store (they sent it out for repair) and then a 5th time - I just asked them to replace the ring - Which they did. Unfortunately the Exchanged New Ring has the same issues - Poor Prong sets causing stones to fall out randomly. KAYS has completely ruined my intention for my daughter. She's cried over this several times. SO DONE WITH KAYS - I will never advise anyone to go there. How are they still in business??? Now - Again, a stone fell out (as my daughter took off her ring and set it on the counter while she was cooking - soon as she took it off, the stone just fell out onto our countertop. Unfortunately, I have to deal with this place again. MAYBE THIS EXPERIENCE WOULD MAKE A GOOD "HELZBERG" COMMERCIAL. read more

Amazing service from Ed and Tina! I would highly recommend going to this jeweler before any others (especially Liberty). After getting the runaround from the Liberty Kay's and Independence Jared's, Tina and Ed were able to make it right. Liberty Kay's promised my ring would be resized within two days for our unexpected elopement, by the Independence Jared's. After many issues (especially with Jared's... I would NOT recommend going there), Tina and Ed were kind, respectful, and extremely helpful. They were able to pull some strings and get that to happen. I can't say enough good things about Tina and Ed!!!! read more

Came in two other times before this it was cool the lady we came to twice was nice. This third time we come in it's two different ladies and they saying we need a claim ticket but in our remain it says we need the claim ticket or this email and a Id it's in all caps we see that. But soon as we walked in they looked up at up with a confused looked like why we in here. We might of stole someone's phone they got to make sure it's me. Like wtf you mean b!tch we stole someone's phone? How? Than she said we got to make sure no one stole your phone! Girl what! Do you ask everybody else this. I just wonder can someone comment and let me know have they ever got asked this question coming up picking up jewelry you dropped off.? I got mad so I'm like how can someone steal our phone even after we gave her an id to prove it's us. If we have passwords like really! Gtfoh fr. She pissed me off. We walked out I bet they in there talking shit now mad cause we got Kay's jewelry like girl y'all can give us our money back if that's the ducking case for the repair and the jewelry. read more

Kay Jewelers - The unwrapped box but it's fine lol I'm glad I got my necklace - Jewelry Near Me - Independence, Missouri

My boyfriend came to this location and had a fantastic experience choosing the perfect engagement ring! Tina was the associate that helped him and she gave great service and was super friendly and attentive to what we wanted and was very personable and professional. When I came in to get the ring resized she was super helpful and it was easy. I had a very pleasant experience with her as well :) we both enjoyed working with Tina and 10/10 would recommend this store to friends and family! read more

After taking a few minutes in Kay's we were interested in a ring which was marked by a tag of 799.00 and also quoted by a salesperson. Assistant manager came over took the ring and said it was mismarked and was actually 1299.00. She said they would not sell the ring to us at 799.00. Sales staff were unprofessional and clearly lacking in the ethics. Will not shop here again. read more

DO NOT BUY HERE! I bought a 6 k Vera wang bridal set and they had to special order due to small sizing. Took 2.5 months to get ring. Ended up getting divorced 1 month later and couldn't return ring because I have 90 days to return... HOWEVER! I got the ring 15 days before the 60 days refund or 90 days return policy for exchange... TOTAL BS. Second time I've been ripped off by this crap jeweler. read more

Some good designs would have liked to get to see them on me.. To bad they were to rude condescending toward me, and wanted to walk off and ignore me the second we said we were looking today and he would be coming back later to purchase. I got to try on 2 then no one would even talk to me some woman had her paperwork spread out all over the case with rings I was trying to look at in it and when I asked her to see one that was right under her she rolled her eyes at me and said its out of my budget. Walked out in tears. read more

Typically dislike jewelry stores, we knew what we wanted and got the best help from Barbara. She was great and we will definitely be referring her to others! read more

A couple of years ago we went to Kay's to have the wedding ring that we bought soldered onto the engagement ring, as they told us we could if we bought the wedding ring there. When time came for that they informed us that we could have that done because the engagement ring was bought at another Jeweler. My wife was upset and asked to speak with the manager. The general manager then told us to leave his store, and gave back my wife's ID by forcefully shoving it into my upper chest and neck, thus assaulting me. We called the police and the police that frequent the mall showed up and talked with the manager and they were all laughing and seem to be fairly well-acquainted. The officer came back out and said the footage did not show him assaulting me and that the other people in the store at the time did not see an assault and we are lucky that he did not say I assaulted him because I would be going to jail. I just want you to know that the manager is very aggressive if you raised issues. read more

I would not recommend Kay's to anyone ever again. The only reason we went to Kay's was because we had heard they treat service men and women very well and that they had great workmanship. My fiancé is in the military and bought 2 stones overseas. We went to Kay's to have them set. My first was cracked all the way through the stone and yet was still set without Kay's ever calling us to see what we wanted to do with the stone. Than when we picked up our rings not only did I see the crack with my naked eye, but so did my fiancé, our neighbors, and another jeweler who admitted that they had contacted Kay's about the stone being cracked. My engagement ring is still not sized right, there's a chip in my replacement stone (which Kay's denies there is one even though another jeweler looked at it and said there was one), my other stone fell completely out of the setting and I was pretty much accused of yanking it out of the setting even though there was no damage to the stone or the prongs holding my stone onto the ring. Here's the kicker. When we first said something about my first stone being cracked all the way through, Kay's not only denied knowing anything about the crack, but than in the same few minutes they provided my fiancé and I the emailed pictures of my stone with the crack in it that was sent to them by the jewelers that set my stone. All they offered us was $200 for the issues we've been having with their products. My fiancé is in the military and if we would have known how bad Kay's workmanship is and how poorly they treat the military, we would have never gone to them. I wish we would have gone to Jared's or somewhere else. Even Wal-Mart has better quality rings than Kay's! Save your money and go someplace else!!!!! read more