Everything about Montanari is top notch, the selection, the customer service, and the amazing…read more craftsmanship/design of the jewelry!

I called this business with an unusual request, not quite sure what to expect. I asked if they…read morecould drill a hole in a bullet shell from the gun salute at my grandfather's funeral so that I could put a chain through it to make a pendant out of it. Not only did they agree to do it, but they did it for free! I really really appreciate it. I didn't buy any of their product, but everything looked gorgeous. the people I spoke to were extremely friendly, welcoming and easy to talk to. I'd feel confident doing any sort if business with them.

Very professional! He is thorough in his assessment of a ring I brought for appraisal.read more

Tom consigned jewelry for me- from the beginning, he was honest, thorough, kind and fair. He gave…read moreme excellent guidance about pricing. My pieces sold for what he said they would, and he promptly had a check for me.

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Recently visited this store to look at some watches and had a very good experience. Gary helped me…read morecheck out couple of watches to help me figure out which watches would be the better option for me. I didn't purchase a watch from them yet but I will definitely be returning to buy my first Rolex from Gary. Would highly recommend everyone to visit this store.

I contacted Tivols in KC to purchase a replacement strap for my Panerai PAM0 1085…read more I was disappointed to learn that Sarah whom I purchased my timepiece was no longer available at this location. After my purchase from Sarah at Tivols, she would followup with me concerning my satisfaction of my purchase of the Panerai brand timepiece. Sarah would send Christmas cards etc. When I needed another strap, Sarah was expedient with my order. Tivols losing a quality saleswoman was both their loss and mine. Being that said I called and spoke with a saleswoman Susan on June 19th of 2026 and ordered an Alligator strap for my Panerai PAM01085 24/22 Blue and was told that she would call me back in 3-5 days when my new strap was estimated to arrive. Susan has not contacted me about my Panerai strap, almost a month later, so I decided to go to the Panerai.com website and I could purchase it today, free shipping and have it by 7/15/26 . It seems odd that I can order a strap and receive it in days, but order one from Susan at Tivols in KC and never hear back from her? I am going to order my strap directly from Panerai and not waste my time with Tivols in Kc. I have spent thousands of dollars at that location while working with a sales woman who cared about her customers that being Sarah, and now dealing with Tivols sales woman Susan who apparently doesn't share the same qualities about taking care of her customers, and representing Tivols in a positive manner. Its a shame after dealing with a qualities sales woman being Sarah and now dealing with a woman that has tarnished my view of a wonderful jewelery store with rich history. Tivols has lost my business and I will be purchasing my new Panerai timepiece elsewhere and all the needed accessories in the future.

A.J. is the Ultimate professional and so much fun to work with for the best choices in beautiful,…read moretimeless pieces of jewelry.

Visited to inquire about a custom engagement ring, the sales associate asked to take my information…read moreand said they would reach out the following week and they never followed up.

I work on Estate Sales and I always take the gold and silver to these Gentlemen. The appraisal is…read morefast and fair. They are always courteous and friendly. I have been doing business with them for over 10 years. I would not take my precious metals anywhere else!

I asked how much silver were in my coins so that I could get a grasp for the value of the coin and…read morehe went "that's some math for your phone" not letting me understand how he got to his offer.

I visited Drenon on a Friday at lunch since I was in Independence and had been looking for a…read moreparticular men's watch I had on my "watch" list. I was instantly greeted by the owner Steve, who offered me a drink and showed me to the exact watch I had been looking for. I ultimately bought the watch, but what made my experience so superb is the time that he spent discussing with me about the brands and about the broader watch market, which I am interested in. Steve shares his personal contact info with customers so that we can be in touch in the future. Compared to locally-owned high-end jewelry stores, you can expect an excellent personal service, and a good selection of high-end men's timepieces.

Hello Steve, I wanted to share something with you that will…read moreonly take a few minutes. In your business there is no question that you encounter all types of people, some extremely wealthy and others flat broke. I am a your average guy somewhere in the middle of all that. I have shopped business before and had owners look down their nose at me, positive I did not belong in their establishment. You may or may not know that for someone of my caliber and background just walking into a store like yours can be very intimidating. I feel it is very important you are aware of this fact. At no time in my life have I ever felt more comfortable and accepted by such a high-end business as yours. I would like to say I know just enough to get into trouble. Several business prey on just that while others do not want to take the time to educate and explain anything to earn a proper sale and most importantly earn that new customer. I just wanted to let you know how much I appreciate everything you've done and are currently doing for me. I cannot stop admiring my incredible Rolex! It is the most amazing timepiece I have ever owned. The entire experience from start to finish was informative, exciting and no time stressful. I genuinely appreciate all of your help, kindness and most importantly to me the feeling of family you provide while delivering such a high level of service. Thank you so much for helping me achieve a life long goal of becoming a proud owner of a Rolex watch.

Verdant is super cute. Walking in feels like stepping into a little European florist tucked away in…read moreKC. The space is beautifully curated with candles, décor, prepotted plants, and a "u pick" bouquet bar that's honestly such a fun touch. They also have premade bouquets ready to go if you don't feel like building your own. The flowers all give countryside rustic vibes like gardenias, dahlias, and roses, and the prepotted plants come in stylish pots. Prices I saw ranged from about $25 on the low end up to $200 for larger arrangements. I made myself a bouquet with geranium leaves, tea roses, and tuber rose, and it turned out really cute. That said, the service unfortunately took away from the experience. When we walked in, the young woman working did not greet us, ask if it was our first time, or engage at all while we shopped. After I selected my stems and waited at the register, she did swap out a broken rose for me, which I appreciated, but there was still no eye contact or conversation. What stung was watching her interact warmly with another customer and even ask about what brought her in, while I was never acknowledged. For a place that feels so special, I was hoping the customer service would match the atmosphere. I am knocking off 2 stars for that, because it left the visit feeling disappointing. I would love to come back and hopefully catch a more engaging experience with whoever is working that day.

We recently stumbled upon Verdant after visiting a nearby estate sale and I'm so glad we did. It's…read morein a completely unexpected location. Many years ago when I lived in KC, I used to visit an Indian restaurant on the corner. Since then they've renovated the whole strip of shops - incredible job! Verdant had great candles and an array of unexpected household and gift items. The inside is very curated and stylish. We randomly decided to buy a stuffed rhino for the children we've yet to have. I can't wait to visit at holiday time.