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    Kay Jewelers

    1.0 (2 reviews)

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    12 years ago

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    H. L. Art Jewelers - Showroom, newly remodeled.

    H. L. Art Jewelers

    2.3(3 reviews)
    3.0 mi

    they seem to have problems following directions for custom work, even when it's written. took…read morethree and a half months to get an order correct. Poor service with one of the sales clerks. Don't waste your time here. This family will be taking future business elsewhere.

    Went in to have a gold bracelet repaired that I regrettably bought from an Etsy shop. It was hollow…read morebut advertised as solid. The gentleman working there said that because it was hollow it couldn't be repaired. He decided to try anyways and was successful, telling me afterwards to get rid of it before it broke again. While he was attempting to repair it, I decided to take a look at some of the products they had in cabinets close by. While my back was turned, another employee grabbed a display of what looked to be cheap novelty necklaces from atop the counter where I had been waiting. She then proceeded to walk it down to the opposite end of the counter where she had been standing. I immediately felt profiled as a thief and was instantly offended. I had purchased a ring from them years ago and was looking to by a necklace for my girlfriend. After being made to feel like a criminal based off whatever invalid reasoning she may have had, I thanked the gentleman for fixing my bracelet and went straight to Dunkin's Diamonds. I traded it in towards the purchase of a diamond pendant necklace which was a quick, pleasant, and respectful experience. I have worked in retail the majority of my life and there is no excuse for her profiling me a thief. I was pleasant and respectful to them from the moment I entered and in turn was disrespected for no justifiable reason. That's what's called "bad business practices" and for her mistake I will never return to H.L. Art Jewlers unless it's to "Pretty Woman" them. Shame on her. Hundreds if not thousands of dollars in future purchases lost to Dunkin's over cheap twine and tumbled stone novelty necklaces. Shame on her. I hope she understands her wrongdoing and corrects herself appropriately. Peace and love.

    Kay Jewelers - jewelry - Updated May 2026

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