Interacted with Bree yesterday worst customer I have ever experienced in my whole life. My necklace had broken after wearing it one time (it was less than a month old) which I explained to Bree. She said I didn't have insurance so i said this is less than a month old, I've worn it one time. You're not going to stand by your product? She reiterated i didn't have insurance. Luckily, Megan overheard and took over. She replaced my necklace and I was just standing there (happy) as she did what needed to be done. Bree then asked if I was having a bad day because I was very rude to her. I explained it was because it seemed she didn't want to help me There was no "I'm sorry", "dont worry, we will fix the problem" absolutely no reassurance. She then Said she was new. So I said for the next customer it goes along way to say you'll fix the problem not just you don't have insurance. She then called me rude again!!! At that point I asked for corporates number and she started bad talking me to my face. How UNPROFESSIONAL, RUDE, and TACKY can one person be!?! I'm absolutely appalled Kay continues to employ her. I will never interact with her again. If it wasn't for Megan I'd never spend another penny there. Megan is great but this whole thing has me questioning if I'll ever shop there again. read more

Annanisa helped me today with my cleaning and inspection!! Loved the service. It was quick, she was very friendly, and very helpful. Thank you so much for the pleasant experience! read more

Kay Jewelers - Inspected and cleaned - Jewelry Near Me - Abilene, Texas

Echo what everyone else seems to be laying down. The people are terrible and absolutely rude. For a place that expects me to drop at least 1k on a purchase, they shouldn't be such inconsiderate holes. read more

None of the employees looked happy to be there. I walked in, and although there were 2 gentleman standing at the counter, no one said anything. When the lady got off the phone she offered help but didn't seem like she wanted to be there as well. Service is seriously lacking here. I was interested in looking at a watch for my husband but due to their poor customer service I just paid for what I came in for and left. read more

There's something off about this place...I left a decent review before but we recently went to the Levian trunk show and purchased a ring when it came back after being sized it looks nothing like the ring I bought. The ring I bought had a large blue stone in the center. I'm almost positive this is NOT the ring that I bought and I am going to contact their management. read more

I bought a ring here for over $1400. My daughter lost the box so I went to the store with my receipt to get a replacement box. The rude girl at the counter said " we gave you a box when you bought it and we aren't giving you another one" If you want to be treated like crap after spending money at their store then this place is for you. I'm canceling my Keys card and will never go back read more

I have bought three items from this location. My first was a gold neckless for my grandson. It was several years ago, and it has been great. He has had no trouble at all. So this year, I thought that I would buy another one. My first mistake, and it is my fault - I went in the store in April and bought the chain for a Christmas present. I had the girl look up on my records to make sure that I was getting the same kind only this one would be longer. I explain to her that it was for Christmas and She sold me one that I agreed on. What she did not tell me was that the chain that I bought before was "solid" and the one that she sold me was "hollow" Another thing she failed to remind me was that buying it that early would stop any warranty that I had when it came time for him to open it and he not like it. (shame on me,) it was written on a sign at the register that I supposedly checked out at. She took my credit card and I stayed at the place where I bought the chain and she bought it back to me. Since it was a Christmas gift, she wrapped it and put it in a bag for me. I brought it home and put it in our safe and did not take it out until Christmas eve. When the child opened it, it had she had just put it in a box, and it was so kinked up because it was just in a pile. We thought at the time, the other one did not do this. When he got it unkinked, there was a very weak link that you could see, so I was so up set. The kind did not even put it on his neck and it was broken. I saved it and he went back to college and I carried it back to the Abilene Store. I took it out of the box and went to fasten it together and noticed that the fastener was broken. When I carried it in and explained to a clerk, she told me that the warranty was not in affect, and that she was sorry that she could not do anything. I told her that I had bought a warranty on it, and she said "oh that is different. She then explained to me that the chain would do this because it was "hollow" I told her that I was not told this and that I would have paid more, if she had told me. I also had taken his old chain earlier to have it cleaned. It was not ready so I left the new chain. I now had both chains in the shop. They called me to pick up the old chain and I voiced my opinion to the new clerk. She told me that since the new chain was "hollow" that I would always have this problem. Which I already knew. I asked if I could trade up and the manager of the store came over and explained to me that She could not do this this, that they only traded up diamonds, I told her that I felt that her employee was untrained that she should have told me that the necklace would kink and also about when I bought the item so early that the warranty would not be covered. She said that her employees were probably not trained about the "hollow" VS "solid but she had better employees now. Gee thanks Lady, that doesn't help me. She also told me that when I bought the first one, the store did not carry the "hollow". I now have the new one left in the store. I picked it up and the girl that I picked it up from had to hear me gripe again. She repeated the solid vs hollow neckless story. She put it in a box, all piled up, I thought a fit and told her that it would just kink with the way that she was giving it back to me. She then put it in a small pouch on a card. I did not remove it or look at it. When I delivered it to the child it had four kinks in it. We were afraid to do anything because I was afraid that we would break it or weaken the links again. I carried it back to the store, A man waited on me, I explained to him. He said that I was mistaken that the neckless was "solid" I explained to him that two of his fellow employees had told me that it was "solid" he told me that I could appeal to the corporate and he did not know what they would say. The manager stepped in and she said that she had already talked with them and nothing could or would be done. He then told me to call the buy back people and they would probably give me three to four hundreds dollars less than what I paid for it, or I could put it on craigs list. But not to expect any more than that. He told me that the chains that they make now, will all do that and that the girl probably did not know, he only knew because he owned one. I then said why did the old one not do it. He said that the new ones just do that and the old ones don't. So to make a long long story short. In my opinion, and it is only my opinion. These people are trained to sell. They do not care if the product is good or not. They do not know what they are selling. I think that I could go get a job in the store tomorrow, and I would be just as good. I would know that the gold chains kink and not to sell them to someone unless they know that about them. The people were very nice and they did listen to my rants and raves. I am sure they are accustomed to it. Go to a qualified store. read more