If you are looking for a dentist, I highly recommend Mauna Family Dental. They are all very warm…read moreand welcoming. I haven't been back in a few years so I had LOTS of work to catch up on. However, my dental hygienist Adam made me feel so comfortable and at ease during my appointment. Love him for that!! He was not only super knowledgeable and skilled, he was so fun and reassuring. He had me leaving feeling confident in my smile!

From the front desk to the doc herself this team is incredible. I had the greatest experience and…read morefelt very taken care of. Professional, kind, knowledgeable. And if you want to see the gals at the front desk smile a mile, bring them sweets. Thanks everyone for a wonderful first experience. I think this is the start of a really great relationship.

Dr Igawa and staff rank right up there with the best mainland offices I have been to over the…read moreyears. You're very lucky if you can get this relatively young guy as your dentist. I've had a LOT of work done here in the last year and I'm very happy with the health, function, and appearance of Dr Igawa's dental work. TIP: for new patients, they may be booking 6 months in advance so if you do not have a Hawaii dentist yet, don't wait to get one when you have an emergency, go ahead and book an appointment for a cleaning now... so if you have an emergency at some point ...you can get seen faster instead of having to go to some random dentist for your emergency. Of course, I didn't do that..... I dilly-dallied about choosing a new Hawaii dentist until I cracked a tooth and needed a dentist PRONTO. I asked a friend in the big island dental profession (but not general dentistry) who HE would choose if he needed a dentist in Hilo. He recommended two dentists, one of whom was booking new patient appointments a year in advance, and Dr Igawa, whose wait time was (only!) 6 months for new patient appointments. So I made the appointment with Igawa and asked for any sooner cancellation and luckily they actually got me in the office in a few weeks. I already knew that beyond my immediate emergency, I needed a lot of work I had been postponing including multiple crowns and finishing an implant that I had started on the mainland, so I wanted somebody really good. I also wanted the work to be cosmetically thoughtful and reasonably priced. Dr Igawa and his staff has been outstanding. Of course a great deal of the credit for the good experiences I've had here go to his hygienist and receptionist, who are truly a dream team. The best! Things I particularly like: -they keep appointments promptly and never keep me waiting -they're always pleasant -if something doesn't go exactly as planned (which will inevitably happen when you are doing lots of complicated things) Dr Igawa took immediate responsibility and fixed the issue quickly at his expense with no "hemming and hawing." -prices are not outrageous and they were very kind about making a payment plan for me -Dr Igawa regularly goes to advanced training dental classes and conferences and seems very up-to-date on the best new procedures and materials -Dr Igawa actually did my cleaning himself, which was the first time I had a dentist do that. - when I asked him about other technologies that other dentists were advertising, he had very thoughtful and persuasive answers why sometimes the "latest thing" you see advertised is not always the best. - even when I have asked about doing extra procedures, he has been very candid about talking me about of it and staying focused on the most important work first instead of selling me stuff I didn't really need. -when I have questions he takes the time to really explain it What I don't like: not enough car magazines in the waiting room :) Dr Igawa trivia: he's apparently a top golfer on the local circuit

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

Dr Sagawa has totally changed my fear about going to the dentist. I went to his office on an…read moreemergency basis, and I sure wasn't expecting such a good experience due to my previous experiences going to the dentist. NO PAIN, thank you for restoring my faith in going to have my teeth work on I am looking forward to my next visit. and perhaps years to come everything about his practice is a well above 5-star office staff is amazing and have a good vibe their service is top notch I left his office one happy camper.

Dr Kevin and his staff are really nice and personable. I would recommend him to anyone looking for…read morenew or want to switch dental practices. I switched and wished I did it sooner!

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

Do not waste your time here. Healthcare is not their main priority, loyalty is?? I made an…read moreappointment August 2025 to have my teeth worked on, could not even get seen for a filling until Feb 2026, I thought she was joking. I waited and waited for cancellations or earlier appointments, but the pain was unbearable and I had to see a go to the other side of the island to see a different dentist to work on my tooth. Unfortunately, my dentist had a stroke and was unable to practice any longer. When I came back to this dentist August 2026, they made me an appointment, then 2 days later the office supervisor Rochelle called me back and told me that they would be cancelling my appointment, not according to my insurance PPO (because you can switch to any dentist in network at anytime according to HMSA) but because I went to a different dentist and that is against their "office policy," to go and see another dentist when you cant get seen sooner. She hung up on me initially and told me that I should go to another denstist I am more comfortable with, not sure what that means considering I would not be calling to get an appointment if I was uncomfortable. Terrible customer service. I wouldnt want to come back at any point in time and Hilo is a small community ill make sure all my family and friends are aware of this awful experience. My current dentist had a stroke recently and can do longer work on patients and because I went to them for availabilty purposes I can no longer be seen at Island Ohana Dental according to the office manager. Shame on you folks.

I really liked this dental office and I have been to quite a few over the years. Unlike other…read morereviewers on this page I am actually going to review the business based on ethics, professionalism and sanitation. Not about the location of a bathroom. First and foremost the office appears extremely well kept. I am disappointed with the reading material they offer, each time I visit it is the same magazines. I am tired of reading the same article about Brad Pitt and Angelina Jolie. When I was escorted to the back the rooms also looked well cleaned and there were no apparent hazards to my health that made me nervous. The doctors and nurses all appeared to be well groomed and healthy themselves. Secondly, I appreciate that they call back quite quickly, if there are ever any hiccups in scheduling they usually never have to move me but an hour or two around my previously scheduled appointment. They were very clear and upfront about what my insurance covered and what it wouldn't and communicated with me to make sure I consented with the proper x-rays and treatments. Recently, I went in to get my bottom wisdom teeth removed and I am very happy with my experience. The specialist is flown in from Oahu once a month and I really enjoyed his methods and I felt very comfortable.I specifically enjoyed that they didn't require that I was put under for the procedure. This is huge brownie points for me because any doctor that automatically jumps to the conclusion that you need to go under is not a doctor I recommend to anyone. The main reason I gave this establishment 4 stars instead of 5 is because upon my discharge after my wisdom extraction I was not informed of a condition called 'dry socket.' On day four of my healing I was in so much pain that I blew through the pain meds they prescribed me and was still in tears. Thanks to a coworker who told me about the condition which prompted me to google and call back to arrange an appointment to follow up and verify my condition. Sure enough I had 'dry socket' and was immediately seen within the hour by the doctor which was very much appreciated. I felt relief from my pain within 4 hours and had no need to take further pain medication after treatment for the dry socket was completed (appointment took 15 minutes). Overall, I am very happy with this business and I will be a returning client. However, I will take it upon myself to ask a few more questions to make sure I am prepared for anything in the future after any procedures are done. I just wish someone would have told me about potential issues before hand which would have saved me from significant pain.

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

This is the worst experience with a dental office that I've ever had, and I'm old enough to have…read morehad a few. I picked this practice because they are the only nearby dentists participating in a discount plan offered through my AARP Medicare supplement plan, but I'm going to switch even if it costs me more. First of all, the place is a virtual factory: From the big, sparse waiting room to the seemingly endless rows of cubicles where exams and treatments are done, the whole place has a bit of a mass-production feel to it. I could tolerate that if it weren't for a recent, frustrating experience. Since there's no access to fluoridated water in Hilo, my dentist -- Troy DeDecker -- prescribed a prescription-only high-fluoride toothpaste. Seems reasonable, but it's not covered on my prescription plan, so I have to pay full retail of $23 for a very small tube. Ouch. But my drug plan said they could have the prescriber fill out a simple form to add it to their formulary, and they helped me fill out the part I could do, which didn't actually leave much for him. I then needed to get him to basically check a couple boxes, sign and send it in. No biggie, right? Wrong. I dropped off the form at their office about 2 weeks ago, and the front desk person said they'd make sure Dr. DeDecker took care of it. After a week and a half with no word, I checked with my insurer, who said they hadn't received it. I didn't have time to follow up immediately, but the next day I called Hawaii Family Dental. I was left on hold for 5 minutes and got cut off. I called back, was on hold for another 10 minutes and gave up. The following day -- now 2 weeks past the original request -- I finally reached a live human. She checked and told me that Dr. DeDecker doesn't fill out those sorts of forms, but has the hygienist do it. Would I like to have her fill out the form and send it in? I'm like -- what??? You didn't just do that automatically, but instead sat on it for two weeks and didn't say anything to me? I was flabbergasted -- had I not followed up, presumably nothing would ever have happened -- but the person I was talking to didn't seem to understand why I was unhappy. After a couple minutes of back-and-forth I said, "When I brought the form in, I was told it would get filled out and sent in." The woman I was speaking to responded, "No, you weren't told that" -- which was a flat-out lie. That was the moment I lost my temper -- which, admittedly, was a bad move -- and yelled, "Yes I was!" She responded, "I won't be yelled at," and I answered, "I won't be lied to" -- at which point we mutually hung up on each other. Utterly ridiculous. I'm outta here.

Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

When my son had a seizure and broke his tooth his dentist was out of town. I called every dentist…read moretrying to get help. All the offices refused to help but Dr Sugiyama office kindly squeezed him in and helped us. My son was panicking and screaming but Dr didn't hesitated but made him calm and advised us very positively. Thank you so much. Dr Sugiyama is a great Dr and also great human being. Aloha

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

From the moment you arrive until you leave you are treated with professionalism and respect. The…read moreteam is warm and welcoming, makes you feel like a member of the family. Doc is incredibly skilled and works hard to make sure you're comfortable.

The treatment of patients by the billing department. Since is took over 7 months to put my implant…read moreon. When I went to a new dentist. My teeth shifted. Now I have a very, very expensive buck tooth , implant. Auwae!

Thank you Dr. Cantori Your compassion, passion, and…read morepatience made my experience definitely a10/10. Happy New Year.

I called as a potential new patient. The receptionist was unfriendly and interrogated me regarding…read moremy dental needs. And they wouldn't be able to see me in the next four months even on an urgent basis though I shared I was in pain. Then she said maybe I could go to a community health clinic to deal with the pain. I suggest to management some training. Now I understand the low ratings.

Dr. Johnson, you rock!!! And your amazing dental assistant that worked with you today. I'm sorry I…read moredidn't get your name or your name would be written here as well. I'm a senior, not too senior, that has been petrified of dentists the majority of my life. Dr. Johnson's chairside manner calmed me and she could have sold me non-existant land in the middle of the ocean. I immediately knew I was in good hands. My experience with Bay Clinic Dental has been stellar from the time I called to see if I could be seen after my tooth broke off. The wonderful lady that scheduled worked me in the very next day. Going into the office, the ladies behind the desk were friendly, and so helpful. I loved how they helped with the sliding scale and checked into every thing we can cover under my insurance, explained all my options from a money standpoint. And Dr. Johnson explained all the options we could do with my tooth or rather lack there of. From someone who avoids the dentist at all costs, I feel the next time I walk into a Bay Clinic Dental office, my jaw won't be clenched, and I won't be white-knuckled sitting in the chair.

My husband walked on with emergency extractions the staff were friendly and accommodating. The…read moredentist was gentle and prompt we were in and out within 2 hours. AMAZING PEOPLE.