Dr. Kaup himself is a very nice man and great Doctor. However, whoever answers the phone at this place couldn't be more of a wench. I recently moved out of state and needed my prescription refilled at a nearby location. Instead of just telling me "okay, but make sure you see a Doctor down there asap," she proceeded to treat me like s*** and reluctantly took my information to see if the nurse could help me. The conversation ended with her basically telling me "idk, good luck." I had to call CVS where I live now to find out if my prescription got filled. Luckily they have half a brain to fill me in. They couldn't believe how terribly I was treated at this office. They need some sort of sign off from Dr. Kaup now. They sent a fax to this office and are waiting for an answer. I doubt they'll help, but I foresee a phone call in my future where I get scolded for "wasting their time," or some other BS. I'm pretty upset with the way this situation has been handled, and I wouldn't recommend this place to anyone. It's unfortunate, because Dr. Kaup was great. I just wouldn't want anyone else to have to deal with this bull. Good luck. read more