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    Lihue, HI

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    Kauai Exclusive

    3.1 (24 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Kauai Exclusive

    Property management

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    My bed bug bites from staying in the Lihue Cliff House Apartment. It started with 3-4 of them on Day 1 and then 2nd day more clustered.
    Jen A.

    ***WARNING: DON'T BOOK THE KAUAI CLIFF HOUSE APT IN LIHUE*** This place has a great location, view, and access to Marriott but the lack of cleanliness and customer service truly outweighed this benefit. I originally booked this place for 5 nights for my honeymoon and had to leave after 2 because I began waking up with bed bug bites and felt very uncomfortable staying there. Upon arrival, the condition of the place was dirty, stuffy and overly damp and had a strong musty odor kind of like staying in a basement. There was definitely water damage everywhere, like the walls and vents, potentially caused by flooding and it had not been fixed or replaced. We discovered a dead cockroach in the corner where the crack in the wall was plugged up by some paper napkins, probably to prevent more insects from getting in. The worst part was when I reported the bed bug bites to the management team, they allegedly sent a pest expert who claimed there were no sign of bed bugs even though it was pretty clear I was getting bit each night and the bites were in clusters and zig zag lines and I even discovered red stains on the pillow and the musty odor all point to a bed bug infestation. No details of the report were shared with me and when I asked if the place could be checked for mold, they told me it was something I had to pay for myself and provided no reassurance that the house was tested for mold previously. It took them another day just to send cleaning people but by that point I was so uncomfortable and upset, we had to find a hotel to stay in. I was never offered any refund or partial refund or credit - just flat out nothing to make up for what happened. We ended up booking 3 more nights in hotels and for the amount we spent, in retrospect we would have opted to just spend more for a resort room or any other place where people actually care about our comfort. We were very disappointed to have to deal with a situation like this during this very special time of our lives. This is in response to the owner's reply below. I'm not the type of person to leave bad reviews for vengeance but I feel the Yelp world needs to know the truth. I was offered no refund nor have I received any refund as the owner states below. If I did, I obviously would have reconsidered writing this negative review to begin with. They never sent me a link to review the property and that's why I came here to Yelp. They are obviously making a conscious effort to keep my experience from hindering future business. In reality, the Owner is lying but of course you can believe him if you wish. I will share some photos from my experience since he claims there is nothing wrong with the property. You can look at the photos and judge for yourself if you'd like to stay there. I felt completely victimized by false advertising and lost over $1,700. In contrast, my stay in Maui at an Airbnb was far superior and I urge everyone to be weary of vacation rental companies and trust Airbnb more bc the ability to openly peer review prevents owners from treating customers this way. Sorry I had to write this but I thought it was important to share.

    Amazing honeymoon!!
    Liz C.

    WOW!!!! We just got back from our honeymoon! We stayed in a condo at the Waipouli beach resort and Josh and Sonja were amazing hosts!! We seriously can't express how happy we are. The resort was amazing. We loved the pool and the bar/restaurant attached(Oasis). I really enjoyed the location(right in the middle ofthe island so easy drive anywhere). Sonja went above and beyond to book us activities. Amazing luau, priclncevill ranch adventures off road excursion and the most amazing helicopter ride. Both Josh and Sonja were extremely punctual and got back to us very fast whenever we had questions or needed anything. We WILL be back! Thank you so much for everything!

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    4 months ago

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    11 years ago

    Unfortunately a beautiful property is poorly managed. Not clean, inadequate Internet and unresponsive property management company.

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    9 years ago

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    Review Highlights - Kauai Exclusive

    “Both Josh and Sonja were extremely punctual and got back to us very fast whenever we had questions or needed anything.”

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    Island Rentals & Real Estate

    Island Rentals & Real Estate

    (3 reviews)

    Big thanks to Sarah for being on top of my travel needs. From getting us a place to even a car…read morerental .. it's hard to trust these days. will be back real soon and I will must definitely recommend her services.

    Island Rentals Property Management is under new ownership (since 2018). It's actually changed…read morehands a few times since we have been with them as landlords, and we love the new owners. Sarah is very hands on, proactive, attentive to detail and yet still keeps an eye on the bottom line. She has previous extensive property management experience and works hard to keep her units taken care of. Jamey handles maintenance and rehab work. He is also very attentive to detail and plans ahead for ways to make future needed maintenance easier as well. We found out a few months ago that a lot of maintenance had been deferred for years plus our unit had a lot of annoying issues (who wants to sit on a rocking toilet?!). They want to help keep our unit in great shape, so our renters are happy, and so that our investment is taken care of and lasts. And, we want that, too. They came up with a plan and estimates. Both Sarah and Jamey were great to work with. We ended up doing a partial rehab, but the place looks better than when we had bought it. They helped a lot with picking out new flooring, new paint, and other things like faucets and sinks that honestly we didn't have much prior experience with. Sarah was great about keeping me in the loop by texting, calling, or emailing me to let me know the status of projects/issues (as is typical with rehabs, things didn't always go according to plan). She also sent pictures and videos of the issues, so we could understand the need to tweak our original plan as well as pictures/videos of the finished work (the flooring looks amazing!!!). Because the rehab was not planned for, both of them found creative ways to help us stay at or below our budget which we really appreciated. Everyone who has seen our unit loves it! I highly recommend Island Rentals whether you are a owner or renter!

    Kauai Vacation Rentals & Real Estate

    Kauai Vacation Rentals & Real Estate

    (45 reviews)

    Pane Road Hale review. Everything went well with our rental…read morewith Kauai Vacation rentals. As for our rental it was very nice. Old with a very outdated kitchen but is was perfect for a family of 5 including older kids. It was close enough to the beach to walk and there were plenty of chairs and boogie boards in the garage. The one thing I liked most was the openness of the house and there was a nice breeze all day and night. - If you're not fussy and looking for a convienient location at a value, this rental will work for you. - Chickens wake up early and will be in your backyard.

    This company ruined my wedding and honeymoon after they blatantly lied to me about a location they…read moremanaged on AirBNB. I checked in with them three weeks prior to my departure and only three days after Typhoon Lowell to check if there was any damage to the property so I could make other arrangements if needed. They said none of their properties were damaged including the one I booked, but cancelled my reservation without any notice for 10 people the night before my wedding and barely 48 hours before my flight for my honeymoon in Kauai citing there was damage and the location was no longer habitable (bug infested, leaking roof and mold). THIS COMPANY LIES!! And even worse, when I confronted them on it, they offered no other locations that could meet my needs - only an offer to stay at the damaged location (with no discount) or to stay at another location that only covered four of the seven days we would be there leaving us without accommodations for half of our trip. No equivalent properties were available given the short notice, and the closest I could find required me to pay $2600 more. I asked them if they would cover the difference and they refused to cover ANY OF IT. They left me to fend for myself with no help and no remorse. Avoid this company at all costs or they might do the same to you. BUYER BEWARE!!!!

    Garden Island Properties - Garden Island Properties conveniently located in Kapa'a for over 31+ years.  Aloha!

    Garden Island Properties

    (21 reviews)

    1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

    I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

    The Parrish Collection Kauai

    The Parrish Collection Kauai

    (105 reviews)

    Parrish -- Do Not Trust Them With Your Special Trip…read more We booked Poipu Sands #521 through The Parrish Collection for our 25th wedding anniversary -- a milestone we'd planned carefully, choosing a building 5 unit specifically for its unobstructed view of Shipwrecks Beach. We are not naive renters: we owned a condo at Poipu Sands for over a decade and know the property well. Parrish still managed to ruin our trip. The problems announced themselves immediately. Every screen in the unit was torn, with gaps large enough to invite insects indoors. The portable AC exhaust ducts were sloppily routed through louvered windows, creating additional entry points. The rattan headboard in the downstairs bedroom was visibly embedded with dust and grime. The window shades were moldy. And the twin beds making up the "king" in the downstairs room were fully made up as individual twins beneath the king bedding -- meaning the next guests would sleep on sheets a stranger had already slept in, separated by a single layer of fabric. Charming. But the detail that stopped us cold: ten roach traps scattered across both floors of the unit. Not one or two tucked discreetly in corners -- ten, throughout the property. Parrish's website had described this unit as clean and well-maintained. Ten roach traps tell a different story. We had been traveling since 6:30 am and had specific reasons for choosing this exact unit, so we attempted to make it work. We shouldn't have. On night three, our son found a 3.5-4 inch cockroach in his bathroom. We immediately texted Parrish -- the contact method they told us to use for concerns -- and waited. And waited. An hour and a half passed with no response. We packed our bags, found rooms at the Marriott, informed Parrish by text that we were leaving, and requested a refund for the two nights we would not be staying. Parrish refused. Parrish had every opportunity to inspect and maintain the property they were charging premium rates to rent. They had every opportunity to disclose that the unit had an active pest problem requiring ten traps. They had every opportunity to respond to a guest text - as they had instructed us to do. They did none of these things. Then, when a cockroach the size of a small rodent drove a family out of the unit on the eve of a 25th anniversary, they declined to return two nights of rent. This is not a property management company that takes care of its properties or its guests. It is one that takes your money, sends you a glossy description, and hopes you don't look too closely at the headboard. We looked. Don't make our mistake. In response to JP: You're still fussing over the request for a refund - complaining about what we told you and when we told you. We should have complained right away about the condition of the property. But that's the catch-22 for the traveler - you want to make it work because you have limited time...until you can't. So, we're passed that. Now we're telling our story about our experience with Parrish, so others won't make our mistake

    Would you want to arrive at your rented condo to find 10 roach traps covering the floor, and to see…read morelater a roach crawling out of the bathroom wall? No, I don't think that's anyone's vacation plan.  We booked 4 nights at Parish's unit 521 in Poipu Sands. When we arrived at 3 pm, it looked like they had just started cleaning the unit. From what we saw, only the floors were vacuumed, and the trash was taken out. After the cleaning crew left, we looked around the unit. We immediately noticed 10 roach traps, 2/3 in each bathroom, and another 4 around the kitchen. That was the first red flag. The bedroom headboard was filthy. The AC units were installed in the molding plywood. The shower curtains were also molding. Large holes were present on all the screens. I took a wet towel and rubbed it across the bathroom floor to find it totally black when I pulled it up. The screen to the deck fell off the rails and almost trapped my mom outside. The final straw was finding out the roach traps were actually necessary. When I was getting ready for bed, I turned on the light in the bathroom to find a 3-4 inch roach on the floor. It scurried away from me and tried to go back into a hole in the bathroom wall. We contacted Parish about what happened and let them know we were unsatisfied right away. When we didn't hear back from them for an hour and a half, we decided we didn't feel comfortable staying any longer and were leaving the apartment. We asked for a refund of the two nights we did not stay in the unit. We did not hear back from Parish until the following day. When they called, there was no apology or discussion of how they could improve the situation. They just wanted to inform us that they would not be refunding any of our money. They decided to flip it on us and blame us for leaving and not letting them "try and resolve the problem." They refused to admit they were at fault for renting an unclean and roach-infested condo. My family owned and rented a condo at Poipu Sands for 10 years. We have never had a roach problem in those years. For a company that used to be the gold standard for rentals in Kauai, it has surely fallen far. Next time you rent from them, make sure to ask them what types of insects and rodents your rental is infested with.

    Kauai Exclusive - vacation_rentals - Updated October 2026

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