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    Lihue, HI

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    Kauai Exclusive

    3.1 (24 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Kauai Exclusive

    Property management

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    My bed bug bites from staying in the Lihue Cliff House Apartment. It started with 3-4 of them on Day 1 and then 2nd day more clustered.
    Jen A.

    ***WARNING: DON'T BOOK THE KAUAI CLIFF HOUSE APT IN LIHUE*** This place has a great location, view, and access to Marriott but the lack of cleanliness and customer service truly outweighed this benefit. I originally booked this place for 5 nights for my honeymoon and had to leave after 2 because I began waking up with bed bug bites and felt very uncomfortable staying there. Upon arrival, the condition of the place was dirty, stuffy and overly damp and had a strong musty odor kind of like staying in a basement. There was definitely water damage everywhere, like the walls and vents, potentially caused by flooding and it had not been fixed or replaced. We discovered a dead cockroach in the corner where the crack in the wall was plugged up by some paper napkins, probably to prevent more insects from getting in. The worst part was when I reported the bed bug bites to the management team, they allegedly sent a pest expert who claimed there were no sign of bed bugs even though it was pretty clear I was getting bit each night and the bites were in clusters and zig zag lines and I even discovered red stains on the pillow and the musty odor all point to a bed bug infestation. No details of the report were shared with me and when I asked if the place could be checked for mold, they told me it was something I had to pay for myself and provided no reassurance that the house was tested for mold previously. It took them another day just to send cleaning people but by that point I was so uncomfortable and upset, we had to find a hotel to stay in. I was never offered any refund or partial refund or credit - just flat out nothing to make up for what happened. We ended up booking 3 more nights in hotels and for the amount we spent, in retrospect we would have opted to just spend more for a resort room or any other place where people actually care about our comfort. We were very disappointed to have to deal with a situation like this during this very special time of our lives. This is in response to the owner's reply below. I'm not the type of person to leave bad reviews for vengeance but I feel the Yelp world needs to know the truth. I was offered no refund nor have I received any refund as the owner states below. If I did, I obviously would have reconsidered writing this negative review to begin with. They never sent me a link to review the property and that's why I came here to Yelp. They are obviously making a conscious effort to keep my experience from hindering future business. In reality, the Owner is lying but of course you can believe him if you wish. I will share some photos from my experience since he claims there is nothing wrong with the property. You can look at the photos and judge for yourself if you'd like to stay there. I felt completely victimized by false advertising and lost over $1,700. In contrast, my stay in Maui at an Airbnb was far superior and I urge everyone to be weary of vacation rental companies and trust Airbnb more bc the ability to openly peer review prevents owners from treating customers this way. Sorry I had to write this but I thought it was important to share.

    Amazing honeymoon!!
    Liz C.

    WOW!!!! We just got back from our honeymoon! We stayed in a condo at the Waipouli beach resort and Josh and Sonja were amazing hosts!! We seriously can't express how happy we are. The resort was amazing. We loved the pool and the bar/restaurant attached(Oasis). I really enjoyed the location(right in the middle ofthe island so easy drive anywhere). Sonja went above and beyond to book us activities. Amazing luau, priclncevill ranch adventures off road excursion and the most amazing helicopter ride. Both Josh and Sonja were extremely punctual and got back to us very fast whenever we had questions or needed anything. We WILL be back! Thank you so much for everything!

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    4 months ago

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    11 years ago

    Unfortunately a beautiful property is poorly managed. Not clean, inadequate Internet and unresponsive property management company.

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    9 years ago

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    Review Highlights - Kauai Exclusive

    “Both Josh and Sonja were extremely punctual and got back to us very fast whenever we had questions or needed anything.”

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    Deep Serene Clean - Coffee set up

    Deep Serene Clean

    (21 reviews)

    Madi and her team are the most professional and amazing cleaning crew I have ever dealt with. From…read morethe first conversation about needing cleaning to actually coming to the house to give us a bid, to setting the appointments and of course the actual cleaning, I was thoroughly impressed and so thankful. Madi set expectations right away and executed every detail professionally . My husband and I have lived on island for 20 years and own a local business. We had Deep Serene deep clean our house and we were so impressed with their attention to detail we are having them clean our local business as well. Pricing is more than fair, especially for the amazing work they do. Mold was removed from walls. All windows and mirrors cleaned (with no streaks) , closets organized, carpets cleaned, fans dusted, gecko poop gone, bathtub white again. Oven, microwave, anir fryer - Spotless! Even plants were watered and cleaned up.Our house has never been as clean as after Madi and her crew got down and dirty! If you want the best on Kauai,100% go with Deep Serene.

    We love Maddy and her team! We use them as the cleaning service for our rental unit at Kiahuna…read morePlantation, and they have done an amazing job keeping our guests satisfied (all 5 star reviews :-)). They are a good value, helping us keep our cleaning fees down. They keep us well informed how our unit is doing and let us know when there is anything that needs attention. We love their linen and amenities program, reducing stress on us to make sure our place is always equipped for our guests. Maddy has personally gone above and beyond helping us with tips since we are new vacation rental owners and is super communicative, always getting back to us quickly when we have an issue, request, or a question.

    Wyndham Kaua'i Beach Villas

    Wyndham Kaua'i Beach Villas

    (56 reviews)

    $$

    Check in was super easy. No timeshare stalkers here. Yay! The resort is small and easy to…read morenavigate. They offer daily specials. Sundaes one day, malasadas, etc. I was pretty disappointed though when we went over for malasadas at 9:15 am and they were gone. It said malasadas from 9-10. They should not have run out in just 15 minutes. They should have an idea of number of guests staying there and based on an average percentage they should have had way more to give out. This was a huge disappointment!! Their pool is tiny and just ok. The great news is we are allowed to use the pool facilities at the Outrigger resort next door. They have 3 restaurants, 2 hot tubs, a volleyball pool and regular pool. They also have water slides but not sure they are open. Their pool area has lots of seating and umbrellas. They have waterfalls and it is just a good resort vibe. Our room wasn't the cleanest tho. There is noticeable dust on the fans and dust blobs in the track of the closets. My toilet flushed slow and had a leak. The layout and furniture was good. My bed was comfy. My sister said her bed was not. I may or may not stay here on a future trip. There is another timeshare location here that I will try to stay in next. Overall, things were decent but I am in Kauai. There isn't a lot to be unhappy about.

    On previous visits to Kauai, we've stayed at the Wyndham Bali Hai in Princeville. Wanting to be…read morecloser to the island's activities we chose this location for a change. Like many Wyndham properties, it feels comfortably dated rather than luxurious, however the huge bonus here was access to the adjoining property's resort amenities. So while we slept in the unit, much more of our time was spent at the Outrigger's pools and spas. That was a game changer. I requested an upper floor unit, which was honored by the staff. I did this so I can open windows and enjoy the trade winds rather than always use the A/C. However, our particular unit was in a building directly across from the reception building, security gate (which includes a tone upon access), and the next door Wailua motocross track. So, not really a tranquil location. If staying there again, I would also specify a quieter unit. Important to note that there are two resorts in the area, but to do any other sightseeing, shopping, go to restaurants, etc., you will need to drive. There is a bar, upscale restaurant, and beach shack at the Outrigger, but no other food options on site. We did also enjoy the nightly music at Shutters by sitting at the fire pit closer to the pools. And while the resort is ocean front, it isn't a beach that I would recommend for swimming or snorkeling. Our unit was comfortable and had everything we needed for our stay, but we had trouble with the A/C unit throughout our stay. It is located on the balcony of the primary bedroom and would loudly cycle on and off. It did periodically stop working during our stay and maintenance quickly responded. Although the Beach Villas feel past their prime and didn't offer many amenities, the staff during our stay was excellent. We enjoyed getting daily coffees at the reception building and asking the staff for recommendations and they were great. Another notable change from other Wyndham properties was the lack of a timeshare sales team, so thankfully no hard sell to attend an owner update. Overall, a pleasant stay and we did appreciate the more central location. And just a reminder that the whole island is filled with roosters that will drive you nuts if you don't bring ear plugs. Aloha!

    Blue Jade Real Estate - Kauai Kailani 217

    Blue Jade Real Estate

    (6 reviews)

    we stayed at Lae Nani condos, unit 331 in Kauai. We have stayed there for over 20 years and in…read morethis unit many times. Blue Jade bought the business about two years ago from a gentlemen who had handled the rentals at Lae Nani for many years. The unit has gone way downhill since the last time around 2 years ago when we were there. The front lanai had sand all over it, front picture window had something sticky on it, the front bedroom windows were absolutely filthy with dirt and bird stuff, along with the screen having a big tear. But the major issue was the bedroom lanai where pigeons had been roosting and the lanai had pigeon stuff all over. It appeared someone had tried to sweep it but this was months of dried up nasty stuff that had seeped into the deck. With the bedroom slider opened it smelled like a barn in the bedroom. I cleaned everything including scrubbing the bedroom lanai so we could have the door opened. At $500+ a night this seemed like something I shouldn't be doing. Just before we left I contacted Blue Jade to let them know the issues with the condo and asked to speak to Tina. She never responded! This is not a good organization, they are not taking care of their rentals and do not care about their customers. There are several better vacation rental agencies to choose from and you should do so.

    I rented Lae Nani 331 from Blue Jade in January 2026 and had a fabulous experience. Tina Funk and…read morethe others who work for Blue Jade are responsive and helpful. I've rented from them several times over the years and have no complaints. Lae Nani condo complex is aging and is still my favorite place to stay on Kauai. the grounds are immaculate, filled with tropical flowers and plants that rival any botanical garden. look close and you'll see tiny colorful lizards flitting about. Unit 331 has corner picture windows that provide a panaramic view of ocean and beach from the living room. we hosted family dinners on our balcony most nights of our two week stay. the master bedroom balcony is small and separated from the bigger balcony. there's another medium size balcony at the front door that overlooks the swimming pool and grills. yes, pigeons roost on the small master balcony. that was not a big issue for us. the perks of the Lae Nani location more than made up for it. we start every morning there taking a short 100' walk to the beach in front of the Lava Lava Beach Club to watch sunrise. after that we walk to our choice of coffee and bakeries. another short walk away is Coconut Grove Marketplace with farmers market twice a week, shave ice and a bicycle rental shop with easy access to the islands 12 mile pathway. imagine riding your bike along the beach and spotting for whales at the same time. I highly recommend renting from Jade Rental to enjoy the paradise that is Lae Nani.

    Kauai Vacation Rentals & Real Estate

    Kauai Vacation Rentals & Real Estate

    (45 reviews)

    Pane Road Hale review. Everything went well with our rental…read morewith Kauai Vacation rentals. As for our rental it was very nice. Old with a very outdated kitchen but is was perfect for a family of 5 including older kids. It was close enough to the beach to walk and there were plenty of chairs and boogie boards in the garage. The one thing I liked most was the openness of the house and there was a nice breeze all day and night. - If you're not fussy and looking for a convienient location at a value, this rental will work for you. - Chickens wake up early and will be in your backyard.

    This company ruined my wedding and honeymoon after they blatantly lied to me about a location they…read moremanaged on AirBNB. I checked in with them three weeks prior to my departure and only three days after Typhoon Lowell to check if there was any damage to the property so I could make other arrangements if needed. They said none of their properties were damaged including the one I booked, but cancelled my reservation without any notice for 10 people the night before my wedding and barely 48 hours before my flight for my honeymoon in Kauai citing there was damage and the location was no longer habitable (bug infested, leaking roof and mold). THIS COMPANY LIES!! And even worse, when I confronted them on it, they offered no other locations that could meet my needs - only an offer to stay at the damaged location (with no discount) or to stay at another location that only covered four of the seven days we would be there leaving us without accommodations for half of our trip. No equivalent properties were available given the short notice, and the closest I could find required me to pay $2600 more. I asked them if they would cover the difference and they refused to cover ANY OF IT. They left me to fend for myself with no help and no remorse. Avoid this company at all costs or they might do the same to you. BUYER BEWARE!!!!

    Waipouli Beach Resort - Hibiscus in the garden

    Waipouli Beach Resort

    (100 reviews)

    Enjoyed our stay. Pool was great and never too crowded. The towel exchange was simple and never had…read moreany issues. The non swimable beach was nice for sunrise and evenings. We didn't eat at the restaurant due to cost and minimal options. Staying in this area puts you mid island with access to great beaches, but, know you are still driving every day a min of 30 minutes to get to a more desirable beach if you're looking for calmer water and the ability to snorkel. The room was fantastic and slept my family of 5 well. Well stocked for cooking. My biggest complaint was the "Mountain View" is more like a parking lot and grocery store view. Also, if you're a lite sleeper, the roosters and road noise will keep you awake. I won't miss the roster crow at 4 am.

    Due to hurricane damage to our hotel we had to get a new hotel the day before we arrived in Kauai…read more The Waipouli resort looks great online, the reviews were good, but my experience was very different. The lobby hours are limited, like 9am-7pm which is ok but not if you run into an issue past 7pm (which we did) The front desk staff is lovely and welcoming no complaints with them at all, they are doing their best with what they have. The room was ok it was clean but dated you can tell they havent updated things in a long time. The lamp covers are dusty and the sofa in the room has lost its shape. Our room upon entering was soo hot! We turned on the ac and headed to the pool. When we got back to the room it was even hotter like a sauna the front desk sent a guy to fix it but it didnt work so they were able to move us to a different room. The new room was exactly the same but with working ac. Thankfully our friends were at the Royal Sonesta so we would spend our days over there but upon arriving back to our room on day 3 we were greeted by a puddle of water at the entrance coming from the water heater/ac closet. The front desk was closed and we're checking out the next day so we just threw towels at the puddle and were happy to be leaving the next day. All night it kept leaking we used up all the towels available. I'm sure this resort was great at one time but now its dated, sad and lonely the pool water is murky and the surrounding area is covered in chicken poop. The whole resort could use a refresh. The onsight restaurant was closed during our whole stay, it's good the resort is across the street from Safeway and lots of restaurants. I would not return!

    Garden Island Properties - Garden Island Properties conveniently located in Kapa'a for over 31+ years.  Aloha!

    Garden Island Properties

    (21 reviews)

    1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

    I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

    Kauai Exclusive - vacation_rentals - Updated October 2026

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