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    Poipu Connection Realty LLC

    5.0 (4 reviews)
    Open 6:00 am - 8:00 pm

    Services - Poipu Connection Realty LLC

    Property management

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    Island Rentals & Real Estate

    Island Rentals & Real Estate

    (3 reviews)

    Big thanks to Sarah for being on top of my travel needs. From getting us a place to even a car…read morerental .. it's hard to trust these days. will be back real soon and I will must definitely recommend her services.

    Island Rentals Property Management is under new ownership (since 2018). It's actually changed…read morehands a few times since we have been with them as landlords, and we love the new owners. Sarah is very hands on, proactive, attentive to detail and yet still keeps an eye on the bottom line. She has previous extensive property management experience and works hard to keep her units taken care of. Jamey handles maintenance and rehab work. He is also very attentive to detail and plans ahead for ways to make future needed maintenance easier as well. We found out a few months ago that a lot of maintenance had been deferred for years plus our unit had a lot of annoying issues (who wants to sit on a rocking toilet?!). They want to help keep our unit in great shape, so our renters are happy, and so that our investment is taken care of and lasts. And, we want that, too. They came up with a plan and estimates. Both Sarah and Jamey were great to work with. We ended up doing a partial rehab, but the place looks better than when we had bought it. They helped a lot with picking out new flooring, new paint, and other things like faucets and sinks that honestly we didn't have much prior experience with. Sarah was great about keeping me in the loop by texting, calling, or emailing me to let me know the status of projects/issues (as is typical with rehabs, things didn't always go according to plan). She also sent pictures and videos of the issues, so we could understand the need to tweak our original plan as well as pictures/videos of the finished work (the flooring looks amazing!!!). Because the rehab was not planned for, both of them found creative ways to help us stay at or below our budget which we really appreciated. Everyone who has seen our unit loves it! I highly recommend Island Rentals whether you are a owner or renter!

    Kauai Exclusive - Waipouli Beach Resort A402

    Kauai Exclusive

    (23 reviews)

    I booked a condo at the Waipouli Beach Resort about 8 months ahead of time. Before booking, I…read morecalled this management company and asked what happens if someone in my family is sick and is not able to travel. The person on the phone told me they would allow us to move our dates if needed. Of course, 2 of my young kids came down with a virus 3 days before my trip, I called to change dates, told them we were flexible, but they would NOT let us change dates. The manager, Sean, told me "All of my staff knows our policy and they would not tell you that." Essentially calling me a liar. They had no compassion or empathy and said "We aren't doing anything wrong, this is our policy." We were going to lose out on $3000 so we ended up still going but it wasn't the easiest or most enjoyable. We also called to request a late checkout the day of leaving but they wouldn't honor that either, 10am sharp. Update: After reading Sean's response, I would like to make it clear he is incorrect in a few details. 1.I did not ask for a cancellation, I wanted to move dates. Prior to booking, I called and the person I spoke to said if I had a sick kid they would be able to move dates. This led me to book, feeling I had insurance from them. 2. I was not upset on the phone when they told me I couldn't late checkout. I told them I understood, but I just wanted to mention on the review that there was no late checkout. 3. I did not have 3 separate people call and threaten them with bad reviews. The other person who called was my mother in law who was going to book with them if they let us change our dates. Even after reading Sean's response, I still feel no empathy from him or the company. I really wish we could have changed dates. This was my 40th birthday, and having to deal with 2 sick kids on vacation was tough. They were not able to enjoy the beach or pool at all. Not to mention, I was shaking and in tears on the phone with him and he just kept saying "this is our policy."

    Pros: the condo was super spacious with great amenities…read more Cons: Shawn Allen the manager we have contacted for 4 days with multiple calls made each day and messages left with no return call. We were calling him in regards of a return due to seeing cockroaches in the unit and they were getting into personal items such as shoes and purses. We moved out three days in on a Saturday when we found numerous ones. We took pictures and immediately contacted them to let them know we left the unit. They told me they contacted the pest company and they would be there sometime Tuesday (4 days after us leaving the unit). ADDRESSING TO MY POST AND REPLY MANAGEMENT....yes the property is beautiful and condo. We booked in full in June 23rd. We NEVER received a call back or messages from Manager Shawn Allen since the day we left. We had told them we had many cockroaches in our items. Yes as far as noise from the tenants above us is correct but when we noticed all the cockroaches that was a done deal. We won't stay in a place that we would have the chance of taking them home. I have all the conversations recorded that were sent by text even where they said they had sent out pest control and that was four days after we left the rental. NOBODY SHOULD STAY AND LET COCKROACHES ROAM IN THEIR STUFF AT NO COST. They call customers liars so who would wanna deal with a company like this. I wish I would have read alot more reviews on this company before we booked. We don't want a full refund just a refund for the nights we didn't stay which was 13 nights worth. Own up to your mistakes not make customers the problem. We have visited th Islands for the last 13 years and never had a place with cockroaches.

    Poipu Connection Realty LLC - propertymgmt - Updated May 2026

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