I took my Samsung GS4 in for a simple screen repair. I gave them my phone Friday night because the technician only works on the weekends apparently, and I was told that I could expect my phone fully repaired and available for pick-up the following day (Saturday evening).
When I arrived to the store Saturday evening, the technician apparently took off with my phone and said it wouldn't be available until WEDNESDAY of the next week. My phone, like everybody else, is my only way of communication, so whenever I needed to make a call, I had to either bug my roommate for her phone, or Skype call people.
I would never recommend this company for phone repairs.
1.) the technician only works on the weekends and is a social worker primarily, so he/she really must not care about the job in the 1st place.
2.) They have a certain polity duct-taped to the counter that states that they will not be responsible for the LOSS/ damage of the phone if you give it to them. (um, sketchy)
3.) The main receptionist (or the girl who often takes the calls) is very sweet and is often caught in the middle of the conflict between the manager(s) & technician vs. the customer. The manager has poor communication skills (I was told the previous week before all this, that I could take the phone in around 7 PM on Friday, but when i called around 6:20 PM to let them know I was on my way, nobody ever picked up, then I saw on google that they closed at 6:30 PM, apparently i got the bad rap from the manager because she said that they stayed open until 8 PM for me (uhhhh, yeah ook)).
And the technician is poor on notifying customers about the issue of repairing the phone (my roommate was never called from the technician saying that he/she would have to take off with my phone to another city just to "repair it").
4.) They may seem very confident in whatever job you bring to them, but really they probably won't have the part or won't have the phone available to you until a WHOLE WEEK AFTER you take in your phone. read more
