Great service just wish they had a more friendly group of workers but all around pretty goodread more

I bought a pair of shoes that broke less than 7 days worn. One of the lace holders snapped, making…read morethe shoes impossible to wear. Customer Care (CC) opened a case and approved my return of the defective item. They said they would email the store with the approval and notification I was coming that day. When I arrived to the store there were three customers at the counter being served, so I stood in line. The only clerk (we'll call her Patricia, because she never gave me her name) at the desk looked me up and down while serving the other customers and yelled at me in a condescending tone, "Can I help you?" with raised eyebrows and look of dissent. I was confused. I had no interaction with the woman prior to this, why would she be yelling at me over the other customers with contempt? After looking around the store to see if she could be talking to someone else, I met her gaze again and she repeated, "You. Can. I. Help. You. What do you need?!?" I started to explain I was there to return the shoes in my hand, but as soon as I said "return" she cut me off, shook her head and said, "NO, ma'am. Those shoes are worn. We DO NOT take worn shoes." I tried explaining that Customer Care said they emailed the store about the authorization (all this over the three poor customers between us), but she cut me off again and yelled, "No, we don't even get emails from Customer Care! You don't even have a box! We can not take those shoes!" At that point, I was very frustrated that I was put in a position where we were yelling over other people, her attitude of self-righteousness, and her unwillingness to let me complete a sentence. She continued to tell me I can't exchange my items and each time I replied she needed to call C.C., if she didn't get the email. She was done bagging the items of the customers in front of me and they left. I started to approach the counter and told her again that C.C. emailed her to which she replied with the same condescending tone, "Mm..., We'll see!" and walked off. Up to this point I remained calm, despite her. She returned to the counter with another employee (they both claim to be managers, though neither had name tags or anything identifying them as even being employees). It was apparent by the conversation, that Patricia found the email from C.C. She was saying to other employee "I don't understand. She doesn't even have a box. She doesn't have a receipt." Turns to me with the same attitude "Do you have a receipt?" I calmly say, "Yes. I have the receipt". Patricia looked at me in disbelief, put her hands on her hips and barked "Well, where is it?!?" as she approached the register to process the exchange. I started to get the receipt out of my wallet and said, "I'm glad you're asking questions, now." "What?!?" "From the moment I have walked in the store you have been rude, given me attitude, and made assumptions about me and why I am here. You didn't even wait to finish helping customers ahead of me before you started yelling at me and making these assumptions." Patricia looked shocked. It was like it never crossed her mind that she had been rude, presumptive, or condescending. Then she started defending herself and yelling at me that she had done nothing wrong. I lost my patience and yelled over her all the examples of rudeness she exhibited above. The other "manager" was silent the whole time, but I can't blame him... he has to work with her. Patricia then stepped back from the register and said she didn't have to help me and that I needed to remove MY attitude if I wanted my exchange processed. "Customer Care said you have to exchange my item." "Let's get on with it then!" [steps back up to the register] "So, you are going to exchange my item?" [she pauses and decides to step back again] "I don't have to do anything for you. BYE! BYYYYYEEEE! BYE!" "I'm calling Customer Care!" [I start dialing] "Call Customer Care! Call Customer Care! I wish you would! Call. Customer. Care!" "That's what I'm doing." "Call them!" The story goes on from there. C.C. did an excellent job. Patricia told C.C. they didn't have to process the exchange. C.C. disagreed. There were several phone calls between C.C. and Patricia. At one point in time both "managers" went to the office while on the phone. The quiet manager came out and very politely LIED to me and said they talked to C.C. and could not process the exchange since I didn't have a box. I politely responded back "fair enough", and called C.C. C.C. was irritated because they instructed the manager to take the exchange without the box. At this point, Patricia is grasping at straws to figure out how not to process my exchange. Both "managers" tell C.C. they don't understand why they have to process the exchange and also that they literally DON'T KNOW HOW to process the exchange without the box. I go to the back of the store, get an identical box off the shelf, and the exchange is FINALLY processed. It took almost an hour. I wish I knew who actually is manager.

Was disappointed I didn't carry any bench made knives. Not sure why all the other academies do…read more Just thought I would look through them while I was in town, but no luck there. Store employees seem uninterested in assisting customers. No one volunteered to see if I needed anything or if I was finding what I was looking for. Did check out the barbecue pits in front and they also didn't have the one I really liked that is at my store in Kyle. So if I was in town and needed something that only Academy had, I would probably shop here but otherwise I'll wait till I get back home

I went to a Academy looking for a gift for someone. I did not have to look around for very long…read morebefore I found a good deal on some t-shirts. When I went to the cash register there was no one in line in front of me. The cashier was very friendly. I was able to get a gift receipt for the shirt and the checker made sure to hand me the gift receipt separately so that it wouldn't get lost. I probably only spent 15 minutes in the store including the time that it took me to shop around for the gift. I feel like I got a good deal and the shopping experience was nice.

I bought an amazing candle and the cashier was hot. I'll have a crush on him for at least 8-9…read morebusiness days. He should most definitely be promoted... to my boyfriend. Thank you for your serviceee. :)

Located in a thriving shopping center with direct access off of 45 and anchored by Target, Sporting…read moreGood Store, Kroger and sprinkled with stores and restaurants in-between. It's a treat to walk in and find a Spacious, well lit and organized store managed by a friendly staff. From shoes, apparel, accessories, gifts and home goods.. this store is a fun stop and can always find a lil something something!

I love this beauty supply. Natural hair, huge choice of wigs. My first address before going to…read moreparty. Also love the Kali slippers. Great price.

Nice selection and the customer service is good. They have all the wigs and hair extension pieces…read moreyou could find.

Cavender's in Huntsville is a great business and supporter of our community. They donate boots for…read morelocal charities' auctions such as our local Saafe House and local rodeo fundraisers. Great customer service and products as well! Great company!

Believe the other one star reviews! (That's all they have anyways)…read more As soon as you walk into this location, the workers start staring you down and gossiping. The selection sucks, customer service is crap, and the manager here is beyond rude. It's honestly ridiculous how this location is still operating