1) DO NOT GIVE THEM YOUR CREDIT CARD.
2) THE OWNER THROWS TEMPER TANTRUMS OR TRYS TO INTIMIDATE HIS CUSTOMERS.
3) TWO DIFFERENT PEOPLE HANDLE FUNDS AND THERE'S OFTEN MISCOMMUNICATION.
My son and I joined the gym Jan 2022, I cancelled our member in March 2022 with his girlfriend because we were leaving town in May 2022 for the summer. I was not charged in April 2022, so I thought everything was OK because initial membership you pay 1st and last months dues and we stop coming in April 2022 so everything was fine.
I checked my flex account in July and realized charges reinstated in May, June, and July (2022) from Katy Boxing.
So when I got back to town in July 2022 I went to the gym to talk with Rodney. I let him know I was still being charged and I was definitely going to return to the gym in September when school started for my son. So he said he would make it right. I also told Rodney I had funds in my flex account that needed to be spent before August 2022 and I wanted to pay in advance for the school year 2022-2023.
Rodney gave me a credit for the months I was being charged after I cancelled to correct the invalid charges for (May,June, &July 2022) and said I could use those funds for fall of 2022 Sept, Oct, & Nov when i returned to the gym. I told him I also wanted to pay in advance for (2023) Feb, Mar, & April since i needed to spend those flex accountfunds. He agreed said I he would discount May (50% off). Since i was paying so far in advance. I had $400 to spend I even bought a bag that I didn't need or get until Oct just to support his business. The bags weren't even in. We agreed I was paid up until June 1, 2023. We did not go to the gym in during the holidays Dec 2022 and Jan 2023.
When we returned to the gym in September 2022 everything was fine, in January 2023 they (his girlfriend) started trying to charge my card again. I let her know I was paid up until June 1. Good thing the flex card changes every year because the transactions were declined. When March came Rodney brings me in his office to discuss my account. He said I was only paying like $25/month and I hadn't paid since July 2022. I explained to him we agreed I paid up until June 1. Unfortunately, he doesn't remember our agreement and the receipts don't explain the details of our agreement. So a couple days later I bring my computer to explain our agreement because he said he doesn't remember and he THROWS A FULL OUT TEMPER TANTRUM and says he doesn't understand the payments/receipts. He's yelling saying I only paid $25/month??? Amounts that were not correct. I reminded him we did not come to the gym April, May, June, & July 2022. I reminded him that I came on July 18 and paid $373 and paid in advance for Feb, Mar, April, & May 2023. AFTER I had already paid July 1 2022. I tried to show him the receipts. He wouldn't listen and told me to get out, my businessis no longer wanted. I reminded him in June 2022 I gave him a total of $473 and I wasn't even coming because I work abroad during the summer.
I sent him the receipts in text and explained again but to no avail he conveniently didn't understand. He said membersip dues is month to month and I paid months that I did not attend. I explained to him that I would not have paid in advance if this was the case.
Needless to say we will not return and I DO NOT recommend anyone to patrons his business until he gets a book keeping system that holds both parties accountable.
We went to Katy Boxing one day a week (Wed), my son enjoyed the classes but if the coach is out of control and doesn't know how to handle his business with patrons, I will not return. I recommend ALL customers to pay monthly and get a detailed receipt for whatever service you pay for. DO NOT ALLOW THEM TO SAVE YOUR CREDIT CARD INFO.
I don't understand the out of control TEMPER, I never raised my voice and always treated him with respect. Extremely disappointing because my son actually enjoyed training with me once a week. I am attaching the payments so customers can see for themselves. read more