All I did was ask him a question I asked him "is this a class that does sparing or not"then he…read moreproceeded to get an attitude with me and says"what do you think" and I said excuse there is no need to the attitude then while we are talking he proceeded to call me a dumb ass and mind you this is just me asking him a question cause at first he couldn't hear me then when he heard me that's when he got an attitude If this is how a coach is I don't want any part of it I have 5 years of experience in Muay Thai and 2 years in boxing and out of all the places I've been too I've never had a coach talk to me like this I don't recommend this gym to anyone the coach seems like he is quick to violence and sounded like he was on drugs while we were speaking and this shouldn't be around nobody's kid/child he also accused me of saying a word i didn't say

1) DO NOT GIVE THEM YOUR CREDIT CARD. 2) THE OWNER THROWS…read moreTEMPER TANTRUMS OR TRYS TO INTIMIDATE HIS CUSTOMERS. 3) TWO DIFFERENT PEOPLE HANDLE FUNDS AND THERE'S OFTEN MISCOMMUNICATION. My son and I joined the gym Jan 2022, I cancelled our member in March 2022 with his girlfriend because we were leaving town in May 2022 for the summer. I was not charged in April 2022, so I thought everything was OK because initial membership you pay 1st and last months dues and we stop coming in April 2022 so everything was fine. I checked my flex account in July and realized charges reinstated in May, June, and July (2022) from Katy Boxing. So when I got back to town in July 2022 I went to the gym to talk with Rodney. I let him know I was still being charged and I was definitely going to return to the gym in September when school started for my son. So he said he would make it right. I also told Rodney I had funds in my flex account that needed to be spent before August 2022 and I wanted to pay in advance for the school year 2022-2023. Rodney gave me a credit for the months I was being charged after I cancelled to correct the invalid charges for (May,June, &July 2022) and said I could use those funds for fall of 2022 Sept, Oct, & Nov when i returned to the gym. I told him I also wanted to pay in advance for (2023) Feb, Mar, & April since i needed to spend those flex accountfunds. He agreed said I he would discount May (50% off). Since i was paying so far in advance. I had $400 to spend I even bought a bag that I didn't need or get until Oct just to support his business. The bags weren't even in. We agreed I was paid up until June 1, 2023. We did not go to the gym in during the holidays Dec 2022 and Jan 2023. When we returned to the gym in September 2022 everything was fine, in January 2023 they (his girlfriend) started trying to charge my card again. I let her know I was paid up until June 1. Good thing the flex card changes every year because the transactions were declined. When March came Rodney brings me in his office to discuss my account. He said I was only paying like $25/month and I hadn't paid since July 2022. I explained to him we agreed I paid up until June 1. Unfortunately, he doesn't remember our agreement and the receipts don't explain the details of our agreement. So a couple days later I bring my computer to explain our agreement because he said he doesn't remember and he THROWS A FULL OUT TEMPER TANTRUM and says he doesn't understand the payments/receipts. He's yelling saying I only paid $25/month??? Amounts that were not correct. I reminded him we did not come to the gym April, May, June, & July 2022. I reminded him that I came on July 18 and paid $373 and paid in advance for Feb, Mar, April, & May 2023. AFTER I had already paid July 1 2022. I tried to show him the receipts. He wouldn't listen and told me to get out, my businessis no longer wanted. I reminded him in June 2022 I gave him a total of $473 and I wasn't even coming because I work abroad during the summer. I sent him the receipts in text and explained again but to no avail he conveniently didn't understand. He said membersip dues is month to month and I paid months that I did not attend. I explained to him that I would not have paid in advance if this was the case. Needless to say we will not return and I DO NOT recommend anyone to patrons his business until he gets a book keeping system that holds both parties accountable. We went to Katy Boxing one day a week (Wed), my son enjoyed the classes but if the coach is out of control and doesn't know how to handle his business with patrons, I will not return. I recommend ALL customers to pay monthly and get a detailed receipt for whatever service you pay for. DO NOT ALLOW THEM TO SAVE YOUR CREDIT CARD INFO. I don't understand the out of control TEMPER, I never raised my voice and always treated him with respect. Extremely disappointing because my son actually enjoyed training with me once a week. I am attaching the payments so customers can see for themselves.

Good environment for kids. My son enjoys here so much even on the first day…read more The facility is clean and sanitized Great coaching and technique. We learn a lot from here.

I came into this not knowing what to expect, but the Muay Thai lesson didn't disappoint. The…read morecoaches are very professional and kind. The class is very informative and a great workout! Awesome people to train with. And the other folks taking the class are very friendly. Everyone helps you when you need it. I'll be signing up for the membership and always look forward to my next session. Great place to train!

I had an incredible experience at their Memorial Location! Specifically, the open layout and…read morequantity/variety of equipments (heavy bags, pads, etc) created an inclusive and comprehensive training experience. However, the most impressive aspect were the people. Everyone from the desk staff to trainers were always kind and welcoming and the gym itself had a friendly atmosphere that also encouraged challenging yourself! I highly recommend this gym!

This happened a couple years ago, so I can't speak to how things are handled there now. But I had a…read morenegative experience trying to contact the Westchase flagship location about a serious concern connected to my experience at another affiliated location. The concern involved safety, conduct, and how issues involving staff or members were being handled. I made four separate calls to four different people, was unable to get a hold of anyone, left my callback information, and explained generally that I was trying to raise a serious concern that I believed warranted awareness or oversight. I did not receive a callback or meaningful follow-up. I am not reviewing any one person individually. My concern is that I attempted to raise a serious issue through multiple channels connected to the flagship location and was met with silence. With time, what stands out to me most is not only the original situation, but the lack of meaningful follow-up when I tried to raise it through what I understood to be appropriate channels. That kind of non-response leaves things unresolved. It also leaves the person who raised the concern carrying the consequences alone. In a martial arts environment, especially one involving physical training and close contact, trust and safety depend not only on what happens on the mat, but also on whether concerns can be raised and handled responsibly. From my experience at the time, I did not feel there was a reliable process for escalation, accountability, or member support.

Executive director Ricky Hernandez is an incredibly incompetent manager. I was on a machine that…read morehas multiple workouts taking one minute breaks (timed) in between my sets when a lady who had been taking up 3 machines at a time asked to rotate with me in between switching machines. I was sweaty and do not like sharing sweaty seats with strangers (I clean the machine before and after to avoid sharing sweat), plus I had seen her hog multiple machines at once. I told her no and she was incredibly entitled and rude. She then went to go get Ricky to get me to rotate with her and he was accusatory from the start. He immediately went to a "I'm the boss" mentality and told me that I need to be more respectful to the lady without even bothering to understand the situation. He escalated the situation immediately while being ignorant to what was going on. As manager, I would expect him to at least try to deescalate matters before picking sides. Instead, he tried to tell me what to do and say, when it was the other party who had been rude to me from the start. I got his name and as I was leaving he was yelling stuff at me about how I needed to act. I do not appreciate such false and inappropriate statements being publicized to the rest of the members and staff. Ricky needs to be retrained on basic client treatment. Truly baffled that such a boorish and tactless man is in management. CLIENTS BEWARE, this is the man that the owners refer you to when you have a complaint.

This facility is well kept and maintained by the staff. Also the community is quiet and friendly…read more Most of all from the time the facility opens until it closes there are staff members who will help to make sure everything is clean and safe.

I was in town again for a work trip, however this time I wanted to train at school that was close…read moreto my hotel and I found Active Jiu Jitsu. This school looks exactly how it looks, welcoming, friendly, and family oriented. When I walked in Professor Rose welcomed me and introduced me to Professor Dentinho. He led a great class on half guard passing and after I was able to roll with the members. After class, I spoke to a few of the members and they were all friendly and was happy I stopped by. The class was great and I had great training partners during our rolls. I highly recommend this school for locals AND visitors. When I do return in the future, I plan visit Professor and his team at Active Jiu Jitsu! THANK YOU!

I started my journey here in 2017. I can honestly say Ball and Chain CrossFit is something special…read more From the moment you walk in, you feel welcomed. Not judged, not intimidated, just supported. The coaches are exceptional. They take the time to explain movements clearly, offer thoughtful corrections, and genuinely care about your progress. Whether you're brand new to CrossFit or a seasoned athlete, they meet you where you are and push you in the best way possible. You can tell they're knowledgeable, attentive, and passionate about helping every member succeed safely. The community is just as strong as the coaching. Everyone encourages each other, celebrates wins (big and small), and shows up consistently- in and out of the gym. It's the kind of environment where you build friendships, not just fitness. The energy during classes is motivating, and you never feel like you're doing it alone. The programming is top-tier. Workouts are challenging but intentional; balanced, progressive, and designed to build real strength and conditioning over time. There's a clear structure, and you can see measurable improvement if you stay consistent. If you're looking for a gym with incredible coaching, supportive people, and smart programming that delivers results, this is it. Highly recommend to anyone wanting more than just a workout, but is looking to build a community.

I've been doing crossfit for 3 months and am really enjoying it and I credit that all to finding…read moreBall & Chain. The instructors are awesome and did a great job of making me, as a complete newbie, comfortable with it. They definitely take their time to work with you and make sure you understand the movements and have the confidence to do it. The majority of my workouts are at lunch and Kari is the instructor. Can't speak highly enough about her and how she's worked with me, as well as John and everyone else over there. They have a great facility and do a great job of keeping it clean and very inviting. They're serious when they say No Egos. It can definitely be intimidating but the coaches and the other members make you feel right at home regardless of your level or experience. Don't put it off as long as I did. Give Ball & Chain a shot, come workout with us.

I want to give a "shout out" to Brian and Stephen with Synergy Fitness! They are the BEST fitness…read moretrainers around!! They have mentored my son and have not only gotten him in the best shape of his life, they have given him the confidence he was lacking and the motivation to work hard toward his specific goals!! If you are looking for the best, look no further than right here in Fairfield!!

75% was Pro: Excellent teacher on nutrition…read more Great trainer Outgoing personality 25% was the Con: Lack of focus on client, due to 4 year old daughter attending evening sessions. She's absolutely adorable; however a distraction to both the client and trainer. Focus should be 100% be on the client, which is the paying customer. At $70 an hour, I do not believe that this is an unreasonable request.

He was very friendly when I met up with him. I was able to express any areas I had wanted to focus…read moreon and he was able to listen and help guide me. Not only is he a great guy but awesome trainer. You can truly see that he is very passionate in what he does and that truly is motivating.

Love how professional and friendly Marcus Gaines is! I thought most fighters are mean or don't talk…read moreas much but Marcus is the total opposite. He talks with you, and he actually work out with you. He doesn't just sit or stand there and tell you what to do. His work out is super duper intense but it's well worth the money. I couldn't do it all in the first session but he's been patient with me. I've been training with him for awhile and have lost 30lbs. I'm not doing the mma or boxing training. Just the lose weight program he got. I get to eat whatever I want, as long as I'm doing his exercises, I'm still losing the weight I need. I know $100 an hour seems a lot but like I said, it's worth it, and he also throws in a couple free training sessions or discounted price if you book with him continuously.