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    Katoomba Manor

    5.0 (1 review)

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    10 years ago

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    Alexandra Hotel

    Alexandra Hotel

    (12 reviews)

    $$

    This is concerning the restaurant. Additionally, this review is all about the service…read more We went here as part of a tour group of 20. Our orders were taken ahead of time and called ahead by our tour guide. First, let me say, we found the food quite tasty. I had the vegetarian burger with eggplant and chipotle sauce. It was flavorful, well seasoned, and accompanied by perfect hot chips. My husband also enjoyed his grilled fish and chips with tartare sauce. Despite being in a remote mountain town, it was as food or better than anything we had eaten in Sydney. The restaurant itself was quaint and cozy and had beautiful views of the Blue Mountains. But then there was the service. And that's where the three stars come in. It would have been five stars otherwise. One member of our tour group changed their order. Then there was a simple to fix mix up between my order and the order of another group member. The staff member (unsure if he was a server or kitchen manager or what) LOUDLY proclaimed what a pain tour groups are and how ridiculous we all were. He then stomped off. And when he returned, he was extremely RUDE to the group leader. These tour groups must bring hundreds of dollars to this small town restaurant. They bring multiple tours of 20+ people each week. If they don't care about them, I can't imagine this establishment cares about anyone. I don't care how good the food is, I would never return after being treated like trash.

    Good food. Poor service. Messed up our drink order (ordered…read more2, poured 3). Food order was lost or forgotten. Luckily a passing female employee noticed we were sitting there watching others at our table eating their lunch while we had none. Food finally arrived without an excuse, reason, or apology for the long delay.

    Katoomba Manor - hotels - Updated May 2026

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