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    Kathy's Mutt Cuts

    4.2 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    7 years ago

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    8 years ago

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    Tidy Tails Dog Grooming - A fluffy Saint Bernard pup at Tidy Tails Dog Grooming near Cadboro Bay in Victoria, BC!#deshed

    Tidy Tails Dog Grooming

    (2 reviews)

    So happy to have found this grooming outfit. Originally working out of home. Been in Saanich for…read more3 years. We needed a new groomer for our mature (over 17 years' old) Cairn who has been used to having home grooming for some years. I was dreading the search...and Victoria has various grooming places, but they are heavily booked most without spaces. I found the perfect place. Booked an appointment. Dear Dog had a bout of bad health which meant she couldn't attend the pre-booked appointment. I just about gave them the right amount of cancellation notice. They were VERY patient with us and understanding. I re-booked a few weeks' later. She was looking pretty shaggy by then. But at least a lot healthier. Our groomer was the lovely Kaylyn. I knew, walking through the door, that this was a good place. Sweet pegs up behind check in with dogs' names being attended to and their leads. Some separate areas (at least one) for dogs older and less sociable. Ours was waiting there for us on pick up. It looked very clean, tidy and welcoming. We felt confident leaving Olive. Returning over 1.5 hours later. What a treat that was. We'd found our dog again! One of the best cuts I've seen for a very long time. She wasn't nervous or upset. It was easy to see that she was relieved to have a lot less hair and to be able to see better. Tail wagging operative! I've re-booked and we'll be back in 5 weeks. 100% recommended. Be patient about their getting back to you (ideally by text). They are a busy shop, but always get there, just may take a few days longer than you'd expect. Worth the wait imo.

    Caslyn and Co. are amazing! Pets are pampered and calm in a clean home like environment.read more

    MrPets

    MrPets

    (11 reviews)

    Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

    Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!

    Kathy's Mutt Cuts - groomer - Updated May 2026

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