I had a mixed experience at Kathy's Tailoring. The positive part of the experience was the quality of the work performed - I had a dress altered here, and the actual tailoring work itself was done well. The dress fit me better afterwards and it has held up well to laundering.
The uncomfortable part of the experience concerns the pricing. When I originally went in to have the fitting performed and leave the dress for alteration, I asked how much the alteration would cost. The proprietor told me $16-something, and then adjusted the cost to $18-something because I was having two buttons re-attached. She wrote the $18-something quote on the bottom of my ticket, which was perfectly fine and a very reasonable cost.
When I retrieved the dress a week later, she attempted to bill me for $22. I expressed surprise and showed her the price she'd quoted on the bottom of my ticket. She then told me that the quoted price didn't include the buttons, although it most definitely had. I reminded her of this, and then she switched tactics and said that she had to charge me at least $20 for a credit card payment. I said I was happy to pay cash instead, and she then charged me the originally quoted $18-something.
So, the pricing confusion was resolved in a perfectly satisfactory way, and the quality of the work was good. However, I'm left with the uncomfortable feeling that the proprietor tried to swindle me, and that if I hadn't had a written price quote, she would have inflated the price. read more