TERRIBLE WORK!! RUDE SERVICE!! BLAMES CUSTOMER FOR THEIR INCOMPETENCE!!
Will NEVER USE THIS PLACE AGAIN! A STRAIGHT LINE HEM JOB LOOKED LIKE A BEGINNER SEAMSTRESS HAD DONE IT. SEAMSTRESS HAD NO IDEA HOW TO MEASURE A CURTAIN FROM TOP TO BOTTOM TO ASSURE PANEL LENGTHS WERE THE SAME.
This is my review and the report I turned in to the BBB:
I brought in 4 curtain panels for a simple hem job. The seamstress said she understood my directions and gave me a price of $14.00. My husband picked up the panels and was charged $14 per panel, for a total of $61. I was upset since she had quoted me $14 and didn't think the job was worth $61,but had every intention of accepting the overcharge as my misunderstanding, but when we got the panels home they were not all the same length. Also, they were handed to him in a bunch, not folded or hung as I would expect from a "professional tailoring service". I brought them back and was told they did not understand my directions to make each panel the same length and had sewn the panels separately according to my approximate measurements. Again, I was frustrated but willing to accept miscommunication as the issue and asked that they just make them all the same length as the shortest panel. I explained I had already hung and measured the panels and that the correct measurement was 89.5 inches. Only one panel was this length. I was told they could not measure the panels for the exact length and that I would need to take them home and pin them to the length I needed for each one and bring them back. Helen's advertises as a "Professional tailoring service" and this was a job any beginner seamstress could have performed. Again, I was frustrated but I took the panels home to hang and remeasure as instructed. While attempting to remeasure I noticed the hem line on the first panel was not even, after checking the others it was the same on each. The measurement was uneven and off by 3/4inch or more and was sewn wavy instead of straight. I brought the panels back, showed them the error, expressed that the job was unacceptable and asked for my money back. They refused, saying they had already paid the person to perform the work. I then asked for partial compensation and was told to call my bank if I had a problem. I would like Helens held accountable for charging customers for services we did not receive.
I will try Kathy's right down the street next time!! read more